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    Extra Space Storage

    5.0 (1 review)

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    2 years ago

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    Reign Moving Solutions Charlotte

    Reign Moving Solutions Charlotte

    (24 reviews)

    Ballantyne

    Reign did an amazing job moving my parent's this week... with an hour's notice! I can't say enough…read moregreat things about our experience with this company. They went above and beyond, their team was exceptional and the move went flawlessly! We will definitely use them again!

    This was our first time using a moving company so we were very intentional with who we chose as we…read moredidn't want anything to go missing or broken. We did a ton of research and decided on Reign as it was more expensive than other options so we figured would be higher quality. They also had all 5 star reviews so we figured it would be the best. We are now wondering why this is. They are definitely more expensive. They charge more per hour and they also charge a $350 'truck fee' that no one else charges from quotes we got. We were charged over $1700 for 5 hours. What we liked- - It was easy to schedule and they had our date available a few weeks out. They offered to set up a FaceTime to look at our items and make sure they sent out the appropriate number of trucks. - They gave us an hour window of when they would show up, and an update the morning of so we knew when to expect them. - They were nice and made sure they knew exactly what we wanted. We did one last walk through of the old place before we left. They made sure we were happy before they left the new place. We had 3 movers who were kind and seemed trustworthy. - They listened to the writing on the boxes of where to put the boxes in the new house and if it didn't have writing, they put it in the equivalent room in the new house of where they found it in the old house. - They were careful with our things and were able to unassemble and reassemble our pieces. They also wrapped up the furniture items with blankets to preserve them. - They worked quick and efficiently Why we aren't giving them 5 stars: - they stopped at the gas station between the old house and new house and arrived at the new house 30 minutes after us when we were right behind them the whole way up until the gas station. They did ask us if they could stop to get snacks but I didn't realize it would take this long and they did not deduct this from the time they billed us for. - They asked us if we wanted mattress bags for $15 each. I said yes as I figured this would be something we could keep and save for future moves. They did not leave us the bags. So we paid $30 to basically 'rent' 2 bags which I feel we should have been able to keep or not be charged for. Next time I will buy the $15 ones off Amazon that I can keep. - They took a shelf out of our entertainment stand. In the move the nails/pegs fell out. These are specialty nails to hold the shelf in. Now we are unable to use the shelf, and the piece sags without the shelf in. We have since gotten rid of it and gotten a new one. - The top of our desk will not fit properly on when this was never previously an issue and we ultimately can't fix it and will need to get a new one. - They were about to leave and I noticed something was missing so I asked about it and they had to go back on the truck to get it. If I didn't ask, they would've left with it still in the truck. - They did not deliver 2 small decorative pieces of ours that were the last items on the truck- not packed in a box. Which not a huge deal but I noticed shortly after they left, contacted the company, and they were not able to find them. We are completely unpacked and I know these things are not at either of our houses. ** which they did reimburse us for these things which we are thankful for!! Also customer service was very helpful at first when we were trying to find these items and discuss reimbursement, but then it was pretty hard to get ahold of them to confirm our reimbursement agreement and get them paid. It felt like I was tracking them down just to get our reimbursement approved and get them paid. We will likely use a different company next time we move.

    Hilldrup

    Hilldrup

    (16 reviews)

    Biddleville

    This was our first experience using a moving company and we wish we had just done it ourselves. 80%…read moreof our furniture was damaged in some way as well as two holes put in our walls of our brand new house. Our son's changing table was damaged to the point it is unsafe to use and they only want to compensate us $294 when the damage was well above $2000 on top of paying them $1300 for a move less than 2 miles down the road. Do not use this company!!!!

    BEWARE! Absolutely horrific experience. Our belongings were taken August 6th and scheduled for…read moredelivery August 17th. Our sales consultant and move coordinator NEVER reached out to us to inform us about a delay. Move coordinator NEVER contacted us or reached out after our belongings were taken. A different representative called us at 5:00 PM on August 16th, the NIGHT BEFORE, our scheduled delivery to tell us our belongings were going to be LATE. She LIED to me, told me our shipment was IN TRANSIT and LIED about the location of our belongings. Representatives CONTINUED to lie with notifications through text messages about the status of our belongings. It wasn't until I called Mayflower directly that a customer service agent told me our belongings NEVER LEFT THE ORIGINGAL LOCATION. My family continues to suffer because of Hilldrup's lack of communication, deception, and inability to perform the services we paid for. It is inexcusable to deceive customers. Please use a different company. DO NOT HIRE.

    Extra Space Storage - selfstorage - Updated May 2026

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