BEWARE! Worst Moving Company I've Ever Dealt With…read more
This was the first moving company my partner and I have ever hired, and unfortunately, the experience was incredibly stressful and disappointing.
From the very beginning, communication was a mess. The company called from multiple different phone numbers, making it nearly impossible to keep track of who was contacting us. On top of that, I never spoke with the same representative twice, so I constantly had to repeat myself. I reached out several times leading up to our move to confirm details, yet I didn't receive a clear response until just a day or two before moving day.
We were moving from a two-bedroom apartment to a one-bedroom apartment within the same apartment community, just a different building. We did everything possible to make the movers' job easy. Earlier that week, we packed and wrapped over half of our belongings ourselves and moved everything into the living room for easy access. Our largest items included a desk, a king-size bed, three TVs (already taken down and wrapped), framed degrees (already removed, wrapped, and boxed), a three-piece sectional that had already been disassembled, and four chairs. Every tote and box was lined up so the movers simply had to carry everything to the truck.
AMS classified our move as a partial move, so we were told it should take approximately 3-4 hours. Instead, it took 8 hours.
We were also told we would receive a call an hour before the movers arrived. That never happened.
When the movers arrived, they didn't introduce themselves, although we eventually learned their names later. One mover, Aiden, worked hard throughout the day and was efficient. Unfortunately, the other mover, Devontay, was the complete opposite.
His carelessness caused significant damage to our belongings. He broke two storage totes, busted open the box containing our framed degrees, damaged several picture frames, and scratched multiple pieces of furniture. After unpacking, we also discovered that both of our computer monitors had been completely destroyed. I only realized boxes and totes had been damaged because I looked inside the truck myself. When I asked Devontay what happened, his response was simply, "Oh yeah, I dropped it. My bad." That level of disregard immediately made me lose confidence in the move.
Throughout the day, I called AMS five separate times requesting replacement movers and a new driver, since Devontay was the only one with a CDL. Eventually, another individual arrived but only helped briefly before disappearing. During that time, Aiden was left doing most of the work by himself, with my partner stepping in to help. Aiden never stopped working, and I genuinely appreciate his effort despite the circumstances.
Roughly two hours later, after a great deal of back-and-forth communication, the operations manager and several employees came in on what I was told was their day off to finish the move. I do want to acknowledge that the operations manager was professional, sincerely apologized, and did everything he could to address our concerns and get the move completed. I appreciate his efforts.
However, that does not erase the overall experience.
We were told on moving day that a damage claims form would be sent to us. Instead, I had to call multiple times over the following week just to receive it, and it wasn't sent until more than a week after our move.
Overall, this was an exhausting, frustrating, and costly experience. Between the poor communication, damaged belongings, delays, and lack of urgency in resolving the issues, I cannot recommend this company to anyone.
Do yourself a favor--save your time, money, and unnecessary stress by choosing a different moving company.
