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    Extra Space Storage

    1.0 (1 review)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

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    1 year ago

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    Soft Touch Moving

    Soft Touch Moving

    4.0
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    We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

    I had a great experience with Soft Touch on my move from Indiana to Tennessee. I had a walk-through…read morein advance to get an estimate. The total cost came out to the low end of my estimate which was great. All 3 movers were courteous and let me know of 1 minor nick they had caused. The movers were genuinely grateful for their tips and kept their truck relatively neat. I called a couple times before the move to ask questions, and the staff was willing to talk through logistics any time.

    U-Haul Moving & Storage of Eastgate

    U-Haul Moving & Storage of Eastgate

    1.8
    (11 reviews)

    Byron came in clutch! Not only did he help us connect the trailer to our truck hitch, he helped…read moreinstall an adapter to connect it to the lights. And he did it all with a big smile. Despite the frigid cold, he provided fantastic service. If I could give him 6 stars I would.

    DO NOT rent a truck from here. I rented a 26 ft truck for my move. I picked the truck up on a…read moreSaturday and none of the computers nor the app were working so I could not document the condition of the truck at the time of pick-up. I had the truck from Saturday until Wednesday. On Monday evening, it rained. I went to load a few things into the truck and found water pouring down the walls of the driver's side of the trailer. I tried to call to report it, could not reach a live person. The next morning I called this location and after being placed on hold for a long time, I was told not to worry if any of my things were ruined because I had elected and paid for the SAFEMOVE coverage so if anything was damaged or molded from getting wet, I would be fine. Additionally, I was not offered a different truck to switch out for the truck that was substantially leaking. Today the insurance adjuster called me after reviewing my claim and said that it was denied because SAFEMOVE does not cover water damage. If the location had told me my shit would all be ruined and I wouldn't get reimbursed for it, I would've demanded a new truck. So now I am out several hundred dollars worth of my belongings, including sentimental items I can never get back, and U-HAUL got over $500 from me.

    Two Guys & A Truck

    Two Guys & A Truck

    3.5
    (42 reviews)

    My experience this time was so terrible that I can't stress enough to go with a different company…read more Ann, the office manager was EXTREMELY rude and unprofessional. I have her voicemail and would attach it here if reviews permitted that. I was told that I would receive a phone call prior to the movers arriving. I waited this morning and didn't receive one. Then I called was informed that the movers were there waiting for 45 minutes and that I was responsible for paying for that time they waited because someone wrote my phone number incorrectly. When I called, Ann said "normal people" would be where they are supposed to be. They decided to have three movers and NEVER informed me. They moved the same stuff from my old house to the storage with 2 movers. Costing me $77 more per hour more than anticipated. I didn't authorize an additional mover. The owner came to my house last time to give me a quote and left his business card. I have misplaced it (while moving) and Ann refuses to give me his contact info.

    Our moving experience this morning was outstanding. Chris, Michael, and Cody showed up promptly as…read morearranged. They immediately went to work and had all of our stuff loaded in about an hour. The drive was short (about 25 miles), and they efficiently began unloading, taking our direction about placement of the items. When it came time to pay the bill, it was less than the estimate. I would highly recommend the services of this fine company.

    Extra Space Storage - selfstorage - Updated August 2026

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