1. Extra Space Storage

    1. Extra Space Storage

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    Lakeland, FL

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    Extra Space Storage

    5.0 (1 review)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

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    11 months ago

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    ClearHome Self Storage

    ClearHome Self Storage

    3.0
    (2 reviews)

    We are very pleased with the service received from Clearhome Storage. I left our storage unit open…read moreon Saturday afternoon by accident. We received a call about 7:00 pm advising us of this problem. I immediately returned to our unit closed and locked it. We have had unit for three years and have always be impressed by the cleanliness and upkeep of the facilities.

    We stored our items here for about 8 months. A 10 x 10 climate controlled unit is about $189 a…read moremonth plus insurance and tax $210. When we emptied our unit last week, 1/7/23 many of our storage totes had signs of bug feces (brown dots) we did also see at least one baby American Cockroach alive. My experience with ending my rental was also less than wonderful. While pulling in to the driveway, the manager stopped to speak to a man in a truck in front of us in the middle of the drive. We could not go around to continue. I beeped my horn and the man in the truck told me to wait a minute, while the manager on his golf cart just stared at me, not moving or directing the other person to pull over to talk. I looked at the manager and said "can you please tell him to move" to which I was met with a long blank stare. Finally the man in the truck pulled into a parking space so I could keep driving. I was also not aware that they do not prorate the ending month, it was not explained when we moved in. I was told by the manager that had we moved out by the 5th we would have been refunded for the rest of the month. Then, when I contacted them back he told me the 6th was the cut off. When he processed my move out, he processed it on the 8th, not the actual date of move out. When I asked to speak to the area manager, I was called back by her with an attitude and a matter of fact lack of customer service. When I asked to speak to someone higher than her, she told me she was it. I asked if she was the owner of the company, she replied no, it's a corporation and they do not speak to customers. I continued to state that it's a bit of double dipping to keep my money and know that they can turn around a rerent the same unit for the remainder of the month and get paid double. Her response was, yes that is exactly what we can do. Needless to say, I am out the remainder of the month of January and they get to pocket the profit from potentially two renters for this unit. The service is less than stellar, the manager really lacks luster when it comes to customer service and cannot answer many questions without having to get the answer from someone else. The pricing for this location is extremely high, now that I've been able to look around more and they hide their rules in the rental agreement and don't explain key information. They will prorate your move in date, but not your move out.

    Storage Rentals of America

    Storage Rentals of America

    1.0
    (2 reviews)

    Don't go here. They stole all my stuff that my father gave me. because I was a few payments behind…read more They are the worst people in the world. My dad gave me a 1972 Harley bike and all my Memories of my dad. they Took my boat. And worst of all when i called last month they said it would be fine to pay them this month. They lied to get my things. They have no souls to do this.

    First off, I paid for over a year to have my items in this rat infested place... I had a 10x10 unit…read morewhere my items were eaten and covered with rat droppings and urine. I informed them and they said they did not have any policy that would protect my items but they did give me rat killer. However, until I informed them about it they didn't even have rat traps outside... I lost many important items, including my wedding dress, but there was no efforts made to make this right. This was months ago. I salvaged what items I could and throw away what I had to. I went into the office turned in my lock and keys (he returned my lock and put his own lock on the unit) and closed my account and in the end of December I get a Certified Letter of Default stating I have not paid my unit and i owe them $108.93. I SHUT THIS ACCOUNT DOWN?! I only have had issues with this place... and when I tried to call and fix it Steve, in the office, was to busy to talk to me and rudely hung up because he's the only one working there and the other phone was ringing. DON'T STORE ANYTHING YOU WANT TO KEEP HERE.

    Extra Space Storage - selfstorage - Updated July 2026

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