I rarely leave negative reviews, but this experience has been incredibly disappointing…read more I completed my rental paperwork online and went to the facility to finalize everything. I was told the system was down and that I would receive my access code by text. I rented a U-Haul and picked up furniture to move into storage that same evening, but I never received a call or text. I spent hours trying to reach the facility with no success. The automated system eventually provided an access code, but it didn't work. Because I couldn't access the unit I had rented, I had to unload all of the furniture back at my home before returning the U-Haul. The next day I returned to the facility and found a sign on the door stating the office was closed because the internet and phones were down. I contacted customer service and submitted a request through corporate, but I still have not received a response. At this point I have paid for a storage unit I have never been able to use, lost valuable time, and incurred additional moving expenses. I simply expected basic communication and access to the unit I rented.

Cancels storage auction's prematurely. 90% sure they boost auctions as well. Shady business…read morepractice.

This is one of the many storage places in the area located in North Lakeland on Kathleen Rd. It is…read moregated and locked of course plus you can pick a climate controlled unit if you'd like. The only drawback is that they don't have carts for the customers to use. (If they had them available to borrow it would make this place even better.) They have many different size units including boat and RV storage spots from you to choose from. The prices are reasonable and the place is really quite clean. If you need to store stuff give them a look

Bob saved the day. I was being interviewed for a job next door and had printed the wrong resumes…read moreout, unknowingly. I only had 15 minutes to be next door for the interview and Bob was kind enough to print me off a couple of my resumes. I am thankful for his kindness, you helped a disabled Vet land a dream job! Many blessings, Bob! I owe you beer!

I have used this CubeSmart facility twice this year for my ongoing and changing storage needs…read more Both times Bob Goad was able to accommodate me. I have been very impressed with the professional and friendly service provided.

I needed a climate controlled space as I will soon be moving and downsizing. Met with Kathy,…read moretoured the facility and found it clean, secure and the staff helpful! Pricing comparable to slightly better than competitors. Overall, quite happy with Century and it's personnel.

My husband has had his storage unit there for over a year and within the first 3 months his unit…read morewas broken into. We had insurance that covered most of his loss. Than we found out that the cameras were not working. And 2 months ago they jacked up their price almost $40 a month on us stating the greater cost of electricity and upkeep. Funny how an outside unit that does not have electricity. Than they also said that we were not paying the going rate for the unit. No warning or letter was given. I was just told when I went in to pay that month that the rate was increased. I did get a letter a month later though.

Went to ExtraSpace storage on harden blvd Lakeland and was greeted by Devante, what an amazing…read moreperson he helped my wife and I find the correct size storage unit he walked us to the unit to make sure it was the correct size and walked us to the process of setting up the app for easy check in. He was very professional caring and understanding. A blessing for sure. Thank you Devante and please keep up this amazing work and attentiveness to your clients. Sincerely Dominick and Saudie

Asst. Store manager was very helpful and informative. Explained the whole process in a way that…read morewas very understandable.

The process was fast and easy. The manager answered all of my questions and made me feel at ease.read more

New manger is really rude does not want to help anyone asked her to help me find a cart said she…read morewas to busy to help me because so many people were on the lot not true only me one truck and mother in law in another just such a rude person don't know how she is a manger she will run people off we moved out because of her poor service she provides

We are very pleased with the service received from Clearhome Storage. I left our storage unit open…read moreon Saturday afternoon by accident. We received a call about 7:00 pm advising us of this problem. I immediately returned to our unit closed and locked it. We have had unit for three years and have always be impressed by the cleanliness and upkeep of the facilities.

We stored our items here for about 8 months. A 10 x 10 climate controlled unit is about $189 a…read moremonth plus insurance and tax $210. When we emptied our unit last week, 1/7/23 many of our storage totes had signs of bug feces (brown dots) we did also see at least one baby American Cockroach alive. My experience with ending my rental was also less than wonderful. While pulling in to the driveway, the manager stopped to speak to a man in a truck in front of us in the middle of the drive. We could not go around to continue. I beeped my horn and the man in the truck told me to wait a minute, while the manager on his golf cart just stared at me, not moving or directing the other person to pull over to talk. I looked at the manager and said "can you please tell him to move" to which I was met with a long blank stare. Finally the man in the truck pulled into a parking space so I could keep driving. I was also not aware that they do not prorate the ending month, it was not explained when we moved in. I was told by the manager that had we moved out by the 5th we would have been refunded for the rest of the month. Then, when I contacted them back he told me the 6th was the cut off. When he processed my move out, he processed it on the 8th, not the actual date of move out. When I asked to speak to the area manager, I was called back by her with an attitude and a matter of fact lack of customer service. When I asked to speak to someone higher than her, she told me she was it. I asked if she was the owner of the company, she replied no, it's a corporation and they do not speak to customers. I continued to state that it's a bit of double dipping to keep my money and know that they can turn around a rerent the same unit for the remainder of the month and get paid double. Her response was, yes that is exactly what we can do. Needless to say, I am out the remainder of the month of January and they get to pocket the profit from potentially two renters for this unit. The service is less than stellar, the manager really lacks luster when it comes to customer service and cannot answer many questions without having to get the answer from someone else. The pricing for this location is extremely high, now that I've been able to look around more and they hide their rules in the rental agreement and don't explain key information. They will prorate your move in date, but not your move out.

Crystal is amazing! Just started renting my unit today and it was seamless! Thanks for your help…read moreCrystal!

From the owner: Military family owned and operated for over 30 years. The best customer service provided in the…read morearea with the lowest and unbeatable prices.

I would recommend Extra Space Storage to everyone. The reps are so nice and understanding of your…read moreneeds.Great Great staff. I would give them 10 stars not just 5 Thank you so much Diana Whitney

Friendly, good prices, courteous, great choices for your needs. I would recommend them to call my…read morefriends.