Clean place, friendly, courteous, and responsive staff. A great find for local storage needs.read more

I have been using Red Bank Storage for my storage needs for almost two decades now (god I am old)…read moreand I've never had any problems whatsoever. The people here are incredibly friendly and always willing to answer any questions you might have. I definitely wouldn't hesitate to rent space at Red Bank Storage!

Very disappointed in the fact that you raise your rates at random and we had to move all our stuff…read moreto a different unit to save money! But we are so very happy with Nicholas who works at the Middletown office! He was so kind and tried so hard to help us! It's not his fault that you are trying to rip us off!

In my opinion, this is not the best place to store my items. I've used a different company in the…read morepast that provided excellent service and facilities as well as excellent security. I chose this place because, not only has this company been around for many years and I used to use them before the other newer company opened up business, but because it's close to home. Customer service at the counter is good. Once helped by a woman and the first time by a man. Their names I can't remember. Unfortunately, they are not always in the office when one goes there during business hours. Yesterday, I arrived at around 1:30-2:00 and the doors were closed. Perhaps they took a break, but there wasn't any signage nor store hours listed. I needed to drop off something in my storage unit and there was a red car running with a person inside. They were not parked in the stall but just to the side of the building in the areas where the office is located. I wasn't sure if it was personnel taking a break or a random person. I decided to leave as I did not have any intention of going into an empty warehouse when no one was in the office. If the person in the red car worked there, they did not mention they were taking a break. This was not the first time this happens. My rate was also increased. I was expecting this as it's in the fine print. Every storage unit facility brings you in with a teaser rate and then bumps up the price. So I always pay several months upfront. What I did not expect was a big increase from about $62 to $89. For a 5x5 unit that is a lot, especially when the security system in place doesn't feel safe and the office is closed when it should be opened. They have cameras in the office, but what good is that if they are not being monitored. Regarding security, I won't mention where they can improve as I do not want to publicly say what the flaws are until I move my items out. Yes, I decided to move my items to a different facility after the rate was increased and after not finding anyone in the office and not feeling safe. Maintenance at the facility can also be improved. Some areas I've noticed do not get swept, at least on my floor. The times I've gone I have found the same dead bug or random debris. Lets see how today's visit goes.

Friendly staff. Price and location perfect! Totally met my needs. Access 24 hours. Safe and secure…read morearea.

Have been with Satellite Self Storage in Middletown NJ for over 15 years. Being in real estate, I…read morehave referred many clients also. Past 4 years a situation has been in progress and getting worse by the day. When Andrea was manager the place was run fantastic! But they transferred her to their Ocean storage place.(I hear she just resigned-hmmm, cant imagine why) About the same time Middletown began to have problems. The owner has allowed a window treatment company, whose name I will not mention, to utilize the first building, to the point of taking it over. They have many units, they work on building valances, windows whatever using electric saws, sawdust all over the place, noise, scraping of the flooring bringing large items in and out, actually using the storage sheds as work rooms, plugged into the building's electric. It has become a total mess in this building. Now they have a trailer workstation parked there, usually a van and two large SUVs or their company truck. You cant get to the lift to load and unload your items as there is no parking area left. I personally have three storage units and it has pissed me off that when I complained they said the owner has given them permission to do this. Seriously! Its not like there are a lot of empty storage units so this extra business can compensate for loss of income. You cant find a unit in there, usually need to be on a waiting list. The owner should redirect his priorities. The buildings used to be painted regularly, never had broken elevators, the floors were always sparkling, the temperature controlled units were always kept at good temps. Now, in summer they are too hot and in winter, too cool. The floors have not been painted in years and overall, it looks like a declining business. The question I have is how can the township permit a working business to exist in a storage unit facility? We have a list of instructions and items which we can not have in our units. But it is ok to have a workshop in here, use electric power tools, make noise, spew sawdust all over which is carried up the stairs and on the elevators into people's units as they walk thru it? I have stopped referring my clients as I am embarrassed to do so. If the situation does not change, I will start looking for three or four units with a new company. I think the owner has gotten too greedy.

Disastrous experience. We've never see ln such a u professional moving business. Our furniture was…read moredropped, damages beyond repair, just a completely stressful service. I would never again permit them to move anything, ever.

Jennifer is one of the kindest people I have ever worked with. She found me the perfect unit very…read morequickly, and only a few months later, when we realized we needed more space, she was giving me updates regularly until the unit became available. When it did, we were able to move our items the same day! I can't express the level of customer service that was extended to us and I would recommend anyone rent from them.

This place is a solid value, clean, secure and there are real human beings that work there…read more Charlene was awesome and helped make my move as easy as possible; she and her staff are the reason I'll continue using the facility, even if it is a bit a drive from my current location. I have piece of mind knowing that my belongings are safe, and if there's ever an issue there's a real person who will help out in what ever way they can.

Ben is undoubtedly one of Safeguard's managerial superstars and deserves praise for his exceptional…read morecustomer service skills. He exemplifies Safeguard's core values; he "cares about the customer." He goes above and beyond what the customer expects, which contributes to Safeguard's outstanding corporate reputation. Ben ought to advance to the next management level within Safeguard. Fantastic work, Ben! Don't ever change who you are! First and foremost, Ben is a beloved and well-respected member of the community of Holmdel and its surrounding areas. Particularly for his commitment, volunteerism and dedication to make our neighborhoods a better place to live for our kids and future generations. We also have one thing in common, I have known Ben since the day he was hired and when I opened my account/lease nearly 20-years ago. I vividly recall when I first visited your Holmdel facility and met him. He was very professional, courteous, personable, extremely knowledgeable, friendly and fully committed to providing exceptional customer service. Over the years whenever I have queries about my storage unit or how to store or protect specific belongings, he always goes above and beyond answering all of my questions. Ben is an amazing person to talk to, positive, kind, and will help you get the correct storage needs. Additionally, Ben maintains this facility immaculately and is always available and eager to help customers - always professional and friendly. Safeguard, Holmdel NJ, has my business, and Ben has my exceptional employee of the year vote. Thank you, Ben, for always helping me with your positive and loving attitude, along with your big smile and joyful disposition. Ben is a remarkable manager and deserves to be recognized for his nearly 20 years of service with Safeguard. Warmest regards, Caroline Oliveira

The managers at this facility have been great - helpful, fast, and friendly. The locations is also…read moreclean and it's easy to access the units.

This is an excellent storage space! Tracy and the team made storing easy, convenient, safe, and…read morereasonably priced. Thank you Master Secure Storage.

I cannot speak highly enough of this storage facility. I had to scramble at the last minute to…read morefind a unit the same day and Maurice was extremely helpful and accommodating. When I arrived at the facility it was closed but I had no problem accessing my storage unit. It could not possibly have been any easier to load my items (backed the UHaul right up to a garage, loaded everything onto the provided carts, fit all of my belongings in the elevator in one trip, and easily loaded into the storage room). This place is great! My only concern is that renters can access the facility after hours, so the security of my belongings is dependent on trusting the other renters. If someone else comes in after hours and doesn't properly lock up (doesn't lock the garage, for instance), the security of everyone's belongings is compromised. I wish there was a way to address this because it is a bit concerning (perhaps auto-locking garages that close and lock after a set amount of time?). Aside from that, everything was great! Highly recommended!

I just used them today to move my daughter into her Manhattan apartment. The movers were extremely…read moreprofessional, showed up exactly on time and worked very efficiently. There was a minor discrepancy on my final billing which I truly believe was an honest mistake. It was reconciled quickly and professionally. They way it was handled really impressed me.

what a bunch of clowns! they made a move to drop off somethings at my house. they dropped off…read morethings that were not to come here, plus several bags of actual garbage, threw things against curtains, put desks in backwards with drawers facing wall. refused to put things back in their truck and left in a hurry. incompetant assholes