I reserved the space online and the manager emailed me within the hour. He setup my access codes…read moreand tested them for me Super clean as well.

Clean facilities...very helpful staff..convenient, affordable,safe....thanks,Duane!read more

I believe customer service has gotten a bad rap lately--but my experience at SmartStop Self Storage…read morecompletely changed that. After downsizing from a four-bedroom house to a one-bedroom apartment (after losing my partner of 16 years), I found myself needing a small storage unit for the things I simply didn't have room for. I love my new apartment, but even with great closets, I needed a bit more space for peace of mind. Searching online was overwhelming with too many options, so I decided to stop by SmartStop--and I'm so glad I did. That's where I met Sandy, who was exactly what I needed. She took the time to listen to my story, made thoughtful recommendations, and even walked me to see the unit in person. Sandy made the entire process seamless. Within a short time, I had rented the perfect unit to store my belongings. I now view the monthly cost as an investment in peace of mind. My home feels calm and uncluttered, and I still have access to everything I need--whether it's my craft bins, holiday decorations, or even my golf clubs--all safe in a clean, climate-controlled space. Thank you, Sandy, for your kindness, patience, and professionalism. You truly helped me find a home away from home for my things.

Ivey was extremely friendly and helpful when signing me up for a storage unit. Will be recommending…read moreto friends and family in the future.

I am moving toothed Tampa area . I drove up on Sunday. As I…read morewas moving in the space...I misplaced my van keys. The officecwas closing, As I went to see if someone Turn them in. No one had I was really Paniced because I was four hours away from home and don't know anyone in that area. Plus my phone was out of battery. Vanessa went over and above to help. She said that she was on property. Showed me a place to charge my phone and gave me another lock to lock my storage space ...it was also with my keys... Thanks Vanessa for being so kind I ended up finding my keys in a very strange place. Thank God everything turned out okay. Great price at this location

Excellent service today - Yaritza (hope I spelled that correctly!) - was very informative in…read moreexplaining storage solutions and needs. She walked us through the options available and suggested the unit that best fit for our current needs. The pricing is very fair we found after shopping around. Great location in Brandon on 60 + excellent service!

I'm trying (oh, how I'm trying!) to get organized. I finally decided it was time to take it up a…read morenotch and get a small storage bin. I love that this facility, on Providence, right next to Carrabba's in Brandon, had a 5x10 option. You can do the whole rental process online, choosing your own unit and electronically signing the forms. For $19.99, you can even buy the lock. It will be waiting in your unit for you. They'll text you a gate and/or elevator code. It's pretty painless. But somehow I messed up and rented an outside unit when I wanted an inside unit. Danya in the office took care of me lickety split. She made all the adjustments and got me into an inside unit right then and there and showed me the ropes of getting upstairs. She was sooo helpful and accomodating. I'm not sure how long I'll need storage, but I'm so glad I chose this clean and convenient location. I'm also impressed with security measures. I wish it were a bit cooler in the top floor but that's a small request. Thank you, Danya! You're a star!

I've used storage places in the past but none have even come close to the 5 star service I've…read morereceived from Todd. From the beginning, He is so professional and helpful and always on top of things. The world needs more Todds!!

Was a great customer of theirs for over a decade and the rent was fine for a while. But after Covid…read more19 this company got real greedy and started raising their rent prices astronomically . They started 2026 off with $765 dollars for a 20x20 storage unit and I had two units. This was a hardship on me and they didn't care, so I moved out. I wouldn't recommend this place to anyone nowadays. Go look elsewhere. George Englar

Woman in the office at the 1351 E Brandon Blvd location was a nightmare! One of the rudest people…read moreI've ever come across. She was unhelpful and horrifically rude. I also had very big problem with NO ONE AVAILABLE ONSITE EVEN DURING PUBLISHED HOURS stating THE OFFICE WAS OPEN. My rent went from $108 per month to $180 per month in approximately a year. My niece had a much better experience at the 1007 E BRANDON location. They were very helpful and polite in that office.

Mary has been the best manager to deal with. 5 Stars for her!! The only reason that it is 4 Stars…read moreis that the corporate policy to increase my rent raised $100 more (a bit at a time) from what I started (I had a 10 x 10 indoor space) 11 years ago.

Beware, I was quoted a price of $32 per month from their corporate office. I asked if this was a…read morepromotional offer and they said absolutely not this is your rate. 3 months later it goes up and every few months it goes up more. The people that run this location are great and very helpful but the corporate office will continue to raise their rates once you fill the unit. I am now up to $62 per month and have been there less than a year. Just paid my $62 and that what it said I owed and they took $82 from my account, I was not passed the date they add a $20 late fee.