Sherry is amazing! The moment she answered the phone she was responsive. Helpful and really helped…read moreus get into a unit quickly. 20 years of experience and she loves what she does. You can go rent from the other people and it's just not the same. She's amazing and the space is clean and super tech savvy.

Office staff was very helpful and friendly! Clean and secure facility in a safe area.read more

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I worked with Angela to resolve an issue. Angela worked extremely efficiently to ensure my needs were met to the best of her ability. She communicated clearly with me, called in partners when needed, and apologized for the issue I faced. I appreciate Angela working diligently to make an issue that was out of her control right for me. Customer service like this goes a long way.

Angela and Stephanie in the office are absolutely so knowledgeable and helpful. They go out of…read moretheir way to help make the process as simple and smooth for you. Angela knows every detail of the facility and business. Every time I have been in they are constantly ensuring all the units are clean and organized. I have never seen a storage facility run so well!

Receptionist was vert dismissive after I was denied access to my late fathers unit. We returned…read morewith proper identification and report of death as told before. Still would not let me in. Its really sad, not alone could I be allowed to reclaim a part of my fathers life, but he's on autopay......... other than that I see why my father picked it.

Very clean/well maintained storage facility. The office staff are very pleasant to work with! I…read morewould definitely use them again.

This storage facility is really good and has great pricing.Next to the lake…read more John, the property manager has to be one of the best property managers I have ever worked with. He keeps the properHe keeps the property nice and tidy. He gives you updates, he's always very communicative. With you, I would still be storing there if I didn't have to move. My stuff that was stored.There was just too far for me to travel, so I had to move storages.

This review would be 0 stars if I could do that!! My wife…read moreand I are repeat customers. I called on Friday Jan. 16. John was very professional (as always) and we agreed on a 5' by 10' storage unit. We showed up the morning of Jan. 17 and both John and Conni were packing!! We naturally asked what they were packing for. Turns out John's last day there is 29 January -- the new owners had given him 2 weeks notice for his job *and* the home on site that he and Conni share! My wife and I were both horrified by this -- John and Conni are the 2 reasons we come there and trust the business!! We both declined to do business with the new owners; we just don't want to put our trust in the new owners. About myself: I am a totally real person, Walter Stewart by name. I have written this review with no input from John or Conni. I can be reached at my home number (512-402-9522) by anyone who wants to verify my authenticity or discuss the matter.

This is a very positive 5 STAR review for REANNA at CubeSmart Self Storage, specifically (Between…read moreDripping Springs and South Austin Texas) at 9521 W. US-290, Austin, TX 78736; store4654@cubesmart.com. I had checked online for that location and saw they had outside units but mostly inside units; and I was wanting to find out if I could afford the internal temperature controlled units. So I drove there and found out the various size units at that site, which I thought I might need. Reanna gave me the prices and the fact there was a required insurance in addition monthly. That insurance was no actual surprise since I had rented a storage unit at another Cube Smart location many years ago, and I was indeed wanting insurance for my personal belongings and to protect their property as well. Since I already had my CubeSmart lock I bought when I stored my belongings at a different CubeSmart location many years ago, I asked if she could show me an internal unit and so I could check if my lock functioned. Reanna took me up via the elevator to a 5x10 unit explaining that with a code I would input based on my unit number, that it would for security reasons- only take me to the floor where my unit was located. We exited the elevator and with less than a minute walking, arrived at that unit and I checked and my lock worked perfectly. Reanna also showed me that they always had several rolling low platforms dollies to use free at the main walk-in entrance as well as the other entrance, which I knew I would certainly need loading and unloading. That matched my experience at that other CubeSmart many years ago, so their dolly access and elevator access is very consistent- and inside their property was very clean too. Since the location is perfect for my needs, and it has fantastic storage security and instead of getting an outdoor unit I could afford an indoor unit, and my old lock worked perfectly, and for all that I could afford to rent the exact size unit I needed-I was sold. It was so nice to walk in and immediately know that my needs were at the top of Reanna's mind during all her explanations and her escorting me around and helping me check my lock and answering my questions. I had to delay for almost a week but Reanna reserved that unit and when I came in to lease it there were no complications later. I heartily and thankfully recommend Reanna to everyone as a professional, honest, thoughtful and caring and knowledgeable CubeSmart employee. Rent at CubeSmart Self Storage, 9521 W. US-290, Austin, TX 78736, store4654@cubesmart.com

Outstanding is a better word for my experience with Lakeway Public Storage... What really made it…read moreso outstanding is the Manager "BRANDON"!!! He is so efficiant, pleasant and helpful to all who enter. I have had to wait to pay my bill while he handled customers who were there first. I haved observed first hand how stellar his work ethic is. He handled everyone with patience, grace and honesty. I am extremely impressed by this young man. He is a asset to your company not only in my opinion but in other people I know who use your facility. He is beloved by so many!!! In my humble opinion you are blessed to have him working for you! Most Sincerely, Connie Jones

Amazing place to rent from, Davis and his wife are extremely kind and understanding. I highly…read morerecommend this place to anyone!

I sold a house in Austin three years ago and needed somewhere to leave some furniture. After…read morechecking several options, I chose this place. The owner is incredibly responsive. We have communicated by text when I needed anything. I was living in Hawaii and needed to make arrangements to move out. He was always available and helpful. Also, in three years, he never raised my storage unit prices. Contrast this with the big chains and you'll find that you will be very happy.

Thank you!! Mary was extremely helpful with My move out…read moreexperience. She went the extra mile for me during a stressful time.

I would like to commend Mary at Public Storage in Lakeway location lfor providing outstanding…read moreservice. She was exceptionally knowledgeable, kind, and courteous, and demonstrated a genuine commitment to helping us. Mary took the time to listen carefully to our needs, ensured every detail was addressed, and made sure we were completely set before leaving. Her professionalism and positive attitude reflect the highest standards of customer service, and I sincerely appreciate the care and attention she provided. Thank you Mary, God Bless!!

General notes: clean, secure storage units. Two 3-story buildings with elevators and code security…read more Code entry front gate. My experience: I had to meet some movers at this public storage location at 8 am on a weekday, and when I arrived, my code would not open the gate. Luckily, in typical mover fashion, the moving truck was late, and when Clint arrived at work, he sorted out my code problem. Apparently, there was an issue with the computer system, which I assume is a PS proprietary problem and not a location issue. Do note that the office opens at 9:30, so if you will need assistance, don't arrive too early! Clint in the office is very helpful. Also, the location of this storage building is perched on a hill, and you drive up a winding driveway to reach it. I missed the sign once while looking for it, and the movers had to make a U turn to access the drive. Not a big deal, but helpful info if you have a large vehicle or lousy navigation skills!

Much disrepair. We've have been a paying customer and had some items there for over six months. IMO…read moreyour items are not safe there. Issues: 1. They had a water event 2. The gate meant to prevent thieves from going in has been broken/up for many days. It's almost every time we visit, but can't say exactly how many. 3. My lock has been cut/removed and replaced. Don't know by who. 4. No one is ever there to help 5. I was asked to meet someone to review my potentially water damaged items. When I went no one was there, even tho I called ahead 6. The price has gone up dramatically 7. The elevator nearest my items is not working for over a week.

Brand new facility. Very clean with friendly and helpful staff. All of our questions were addressed…read morepromptly.

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