This is a very positive 5 STAR review for REANNA at CubeSmart Self Storage, specifically (Between…read moreDripping Springs and South Austin Texas) at 9521 W. US-290, Austin, TX 78736; store4654@cubesmart.com. I had checked online for that location and saw they had outside units but mostly inside units; and I was wanting to find out if I could afford the internal temperature controlled units. So I drove there and found out the various size units at that site, which I thought I might need. Reanna gave me the prices and the fact there was a required insurance in addition monthly. That insurance was no actual surprise since I had rented a storage unit at another Cube Smart location many years ago, and I was indeed wanting insurance for my personal belongings and to protect their property as well. Since I already had my CubeSmart lock I bought when I stored my belongings at a different CubeSmart location many years ago, I asked if she could show me an internal unit and so I could check if my lock functioned. Reanna took me up via the elevator to a 5x10 unit explaining that with a code I would input based on my unit number, that it would for security reasons- only take me to the floor where my unit was located. We exited the elevator and with less than a minute walking, arrived at that unit and I checked and my lock worked perfectly. Reanna also showed me that they always had several rolling low platforms dollies to use free at the main walk-in entrance as well as the other entrance, which I knew I would certainly need loading and unloading. That matched my experience at that other CubeSmart many years ago, so their dolly access and elevator access is very consistent- and inside their property was very clean too. Since the location is perfect for my needs, and it has fantastic storage security and instead of getting an outdoor unit I could afford an indoor unit, and my old lock worked perfectly, and for all that I could afford to rent the exact size unit I needed-I was sold. It was so nice to walk in and immediately know that my needs were at the top of Reanna's mind during all her explanations and her escorting me around and helping me check my lock and answering my questions. I had to delay for almost a week but Reanna reserved that unit and when I came in to lease it there were no complications later. I heartily and thankfully recommend Reanna to everyone as a professional, honest, thoughtful and caring and knowledgeable CubeSmart employee. Rent at CubeSmart Self Storage, 9521 W. US-290, Austin, TX 78736, store4654@cubesmart.com

Outstanding is a better word for my experience with Lakeway Public Storage... What really made it…read moreso outstanding is the Manager "BRANDON"!!! He is so efficiant, pleasant and helpful to all who enter. I have had to wait to pay my bill while he handled customers who were there first. I haved observed first hand how stellar his work ethic is. He handled everyone with patience, grace and honesty. I am extremely impressed by this young man. He is a asset to your company not only in my opinion but in other people I know who use your facility. He is beloved by so many!!! In my humble opinion you are blessed to have him working for you! Most Sincerely, Connie Jones

This storage facility is really good and has great pricing.Next to the lake…read more John, the property manager has to be one of the best property managers I have ever worked with. He keeps the properHe keeps the property nice and tidy. He gives you updates, he's always very communicative. With you, I would still be storing there if I didn't have to move. My stuff that was stored.There was just too far for me to travel, so I had to move storages.

This review would be 0 stars if I could do that!! My wife…read moreand I are repeat customers. I called on Friday Jan. 16. John was very professional (as always) and we agreed on a 5' by 10' storage unit. We showed up the morning of Jan. 17 and both John and Conni were packing!! We naturally asked what they were packing for. Turns out John's last day there is 29 January -- the new owners had given him 2 weeks notice for his job *and* the home on site that he and Conni share! My wife and I were both horrified by this -- John and Conni are the 2 reasons we come there and trust the business!! We both declined to do business with the new owners; we just don't want to put our trust in the new owners. About myself: I am a totally real person, Walter Stewart by name. I have written this review with no input from John or Conni. I can be reached at my home number (512-402-9522) by anyone who wants to verify my authenticity or discuss the matter.

Thank you!! Mary was extremely helpful with My move out…read moreexperience. She went the extra mile for me during a stressful time.

I would like to commend Mary at Public Storage in Lakeway location lfor providing outstanding…read moreservice. She was exceptionally knowledgeable, kind, and courteous, and demonstrated a genuine commitment to helping us. Mary took the time to listen carefully to our needs, ensured every detail was addressed, and made sure we were completely set before leaving. Her professionalism and positive attitude reflect the highest standards of customer service, and I sincerely appreciate the care and attention she provided. Thank you Mary, God Bless!!

Another great experience! Well, I needed storage again. I went back to this facility after a number…read moreof years not needing storage. I was pleased to find out that they still have the customer service I was accustomed to. After a quick review of my options, I was setup and ready to move in same day. This was 2 years ago and I'm still there. Something special about this place!

David has been on his game EVERY time I have needed help. He has even answered my calls before…read moreopening hours- GREAT & professional service.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

We sold our house and stored all our belongings with cube smart, and rented in Steiner ranch. We…read morehad the biggest size storage and fit everything from our house in there. My kids and I traveled during the summer and when I returned I find out that cube smart has auctioned ALL our belongings and said that we don't have a storage unit there anymore. This was because one credit card payment did not go through. Keeping in mind that it's an open limit credit card and I was using it while overseas. They said they tried to contact us but we did not get any notification. No letter no email no voice mail. All of my kids' memories from the hospital are gone, all their premature clothes and belongings are gone. I had a huge display cabinet filled with expensive picture frames and our wedding pictures and others, all gone. I'm in tears and can't believe this. If anyone has any information about this and has any of our items from the cube smart auction, please contact me.

Great experience keeping my items here during a remodel. Staff was helpful and friendly. The…read morefacility was clean and easy to access. Would highly recommend to anyone needing storage space!