Extra Space Storage

3.0 (4 reviews)

Self Storage, Packing Supplies

Open • 6:00 am - 10:00 pm

Updated a few days ago

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Extra Space Storage - Self Storage Near Me - West Allis, Wisconsin

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Kenneth W.

10 months ago

A clean and secure facility at 53rd and Burnham, climate controlled with easy access, short or long term they are the solution for your storage needs. the staff is friendly and helpful and as close as a phone call away. read more

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Kelly K.

2 years ago

We had a space in between our move out and move in to our new place. I was easily able to make the reservation on the website, Carla followed up with me and took care of everything by phone. The day of our move-in we had a busy schedule and Laretha took care of everything over the phone again so that we were paid and our paperwork was complete. We got our gate code and our unit was clean with the lock in it when we arrived. Lots of carts available very happy with their customer service. read more

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Emily S.

Your positive experience with our customer service and facility is…

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eric ..

2 years ago

I've rented a storage space at this same location through the last 3 businesses. the current company extra space storage started out great. decent prices ( kind of high) clean facility office always staffed. but no 24 hr access. now it's much worse. they raise prices regularly if you complain they bring them down for a while if you give them a good review. but now there are people sleeping inside at night and breaking down appliances in the aisles. kind of feels like a flea market. there's is evidence of mouse and big problems again. and you can never find an office person. do not rent here. go anywhere else. they will raise your 10x10 to 169$ a month without telling you. just Bill you the new price till you catch it. DO NOT RENT FROM THESE PREDATORY PEOPLE. read more

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Emily S.

We regret to learn about your experience at Extra Space Storage.…

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Mickey G.

3 years ago

Went to pick up our daughter's items and her TV was gone. We had the unit for a month. Damage to her bed and other items as well. I was told by management that there was nothing they could do, as I had not gotten the insurance. How is this good business? No security cameras, BEWARE! read more

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Emily S.

Thank you for sharing your feedback with our team, Mickey. We're…

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More info about Extra Space Storage

5317 W Burnham St
West Allis, WI 53219
Directions
(414) 253-7744
Call Now
Visit Website
https://www.extraspace.com/storage/facilities/us/wisconsin/west_allis/2010/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext

Payment methods

Does Extra Space Storage take Bitcoin?

No, Extra Space Storage does not take Bitcoin.

Does Extra Space Storage take credit cards?

Yes, Extra Space Storage takes credit cards.

Outdoor Amenities

Does Extra Space Storage have parking?

Yes, Extra Space Storage has parking options. Private Lot Parking

From the Business

Specialties

Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a large selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

History

Established in 1977.

Founded in 1977, Extra Space Storage is the largest operator of self storage properties in the United States, offering a wide selection of conveniently located and secure storage units across the country. Extra Space's mission is to help people build a better tomorrow. With clean, well-maintained, and secure storage facilities backed by a friendly, professional team, Extra Space goes the extra mile to exceed customer expectations and provide storage options customers can trust.

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Hours, Special Hours

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Extra Space Storage

3.9

(14 reviews)

My brother passed last year where we stores our family 27 ft camper. I came in and spoke directly…read moreto the lady Fran about the situation and to switch the rental to me since he has passed. The account was passed down to me with the death certificate and I paid the late fee amount. I requested a better rate and she said that it was approved for me. Payments started coming out my account for my deceased brother's rate for over 7 months and all correspondence was being mailed to his old address and not myself. Then the rate that was discussed finally was being directly being taken out for payment. In January of this year rate was going up too $289 for my camper spot! I called Fran and her excuse was it took system a while to switch the account directly to you and I told her that I will be moving it out by the 7th of March my due date for payment. I go to move it and the camper was hit by the other camper on the other side of me knocked it off the braces/bracket and left a large dent in the corner which will cost me more money to get it fixed on top of the money I had too pay to have it towed to another location. There was 4 campers that left because or the high rates. The day I was moving it they tried to bill me again but I locked my Credit Card. Fran would not pay the over charges but a $25 coupon to be used on my next month when I told her that I was moving it. I told her that I wanted to speak to corporate but she said that she was corporate and I can only deal with her. She would not give me her managers phone number and when I called any phone number it wend directly to her and she would leave me on hold and never pick up. Badly enough I loss my brother and I still grieving but the stress and money loss to this company and that employee said one thing and did nothing after what was agreed upon. A year later the switch the account to me and she said the system was slow but the mean time your taking my money and an address from deceased person. I am still trying to speak to someone from corporate and I will be contacting the local news station to not letting this happen to anyone else! Do not rent from this place! Their rates are high and can change without notice but take the monies out your account at anytime. The company doesn't care!

They deserve zero stars. It's a total bait-and switch operation. You find a unit you want, at a…read morerate that is good for you. Then after three months, they send you a little card in the mail saying; your PROMOTIONAL rate is expired and nearly double your rate. Mind you, there NO messaging on their website that the rate you choose is promotional. Then, five months later I get another card in the mail saying they're raising my rate again by $60/mo. with one month notice. EVERY storage facility I have used, increased rates by maybe $10-$20 a YEAR! If I could afford to get my stuff out of there right now, I would. Oh, by the way, there's a lawsuit against them in NY for exactly what I'm talking about. This company is a scam. FIND SOMEWHERE ELSE!

Extra Space Storage

5.0

(1 review)

At our first encounter with Rita at the storage unit, we found her to work Fast! Fast! Fast!…read moreCourteous and helpful. And when we needed to upgrade to a larger unit, Rita made it all work over they phone. How grand is that? The facility has always been clean, well-lit and secure.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Public Storage

3.9

(18 reviews)

Stated in the contract that rent will be market value assessed every 6-8 months. Amazingly, I…read morehaven't had my unit for 6 months yet and they have raised the rate and management refuses to call me and explain what's going on. I'll be in touch on breach of contract proceedings via my attorney. Thanks for not being able to follow your own contract but expecting customers to.

Store# 20710 Ms…read more Tamika was great. She handled everything quickly and professionally.

Extra Space Storage

1.0

(1 review)

This situation is one the the hardest I personally had to deal with in my life, the passing of my…read morebrother. He had stored the family camper at the Good Hope location and the manager their Fran was no help. They never moved the account to me his sister and kept billing his rate to my credit card and was over charging me for 6 months and mailing everything to a deceased person address because they never moved the account over to me. They never applied the rate we discussed and would not give me my money back! When I finally moved it out the still continued to bill me for several months. I have to put stop payment claim to my banking institution for fraud. Also, when I wrote this same review on their website the edited it to say that the location and the manager, Fran was awesome! which was a LIE!!! DO NOT BELIEVE WHAT THEY SAID I WROTE AND DO NOT STORE ANYTHING AT ANY OF THEIR LOCATIONS!!!

StorageMart

3.0

(2 reviews)

I bought a huge unit for my mother. I travel for work so I wasnt able to help her move in. Come to…read morefind out she couldn't they had lock on it. And no one ever in office to resolve i call no one answers. The unit. So I paid for month I didn't get services from. The unit had holes cut in top of cage the manager said they never patch they just wait to repair whole thing so your items are not really secure. The loading and unloading of items is super hard one dock way above a uhaul truck bed. Back dock is always full of people.is you call call center dont expect any help. Juan cant handle swear words shouldn't be in the service industry to soft. You think your getting a deal cause its cheap online but pay attention they Jack rental 3months after they start. Way higher than any units in area. I never moved item in. Paid one month. Dont waste you time n money. Not worth hassle any problem you have . If you do have problem you won't get any help here no one is ever in office.and you call help line n soft little Juan going to hang up on you cause he's to weak to have a conversation like a man.

Ebony was there the day I moved into the storage unit. As I came in, she was getting berated by an…read moreelderly lady for something out of her control. After that altercation, she welcomed me with a big smile and professional customer service. She stayed open 30 minutes later for me, and I was very grateful. If she is working when you move in, know you're in great hands!

Extra Space Storage

3.4

(5 reviews)

I've been here for probably almost a few years and 99% of the time the garage door is broken so you…read moreare not able to drive inside unless somebody is there to physically let you in but if you did it after office hours, you're not able to drive inside the building which is part of what we pay for, Breonna is awesome but the rest of the management is very subpar and not helpful at all.

If I could give them 0 stars I would. NEVER USE THIS STORAGE FACILITY. They wrongfully sold our…read morefamilies property in an auction and showed ZERO remorse or assistance in helping us recover our belongings. We were paying for an initial unit. As we had a massive truck load of belongings during non-business hours, our lock on initial unit would not work. We got a hold of Jeremiah who was employed at the time as 'manager' as we were told. He just told us to simply put it in another unit for now as the lock was deemed ineffective and this additional unit was paid for through the end of the year. So my wife contacted him days later to fix our initial lock and move our belongings into our initial storage unit. Jeremiah insisted we could leave our belongings in the additional unit and EVEN GAVE US A KEY for the new unit. On September 30th when we closed on a new home and were hoping to move our belongings we opened the additional unit and it was completely EMPTY. This company had auctioned off half of our belongings to our name. We had couches, cribs, strollers, TVs, 30 years worth of clothes, unopened wedding gifts, and the list goes on and on and on. Not only did they auction off this additional unit - but their current staff showed ZERO remorse or compassion and were extremely combative throughout the process. To be clear - we had zero intention of using an additional unit and if they called us we would have paid for the additional unit if needed (even though Jeremiah claimed it was 100% okay to use) - we were never given the opportunity to do so and because of that roughly 30k of belongings were auctioned off and my late fathers belongings, my children's baby boxes, and my wife and my self's baby boxes are in the hands of a stranger as well. NEVER STORE YOUR BELONGINGS HERE! I'd like to also add all Google Review responses are AI generated and not useful whatsoever. The employee who answered my call regarding this issue continuously hangs up and refuses to have a conversation regarding this issue. It'd be great if there was an actual human behind this company Google review responses.

Badger Brothers Moving

5.0

(11 reviews)

These guys are amazing! They were on time, polite, careful with all of my items, fast and…read moreefficient...I can't say enough good things. Once they were all packed up and done, I asked for help with a rug and they said, "Ok, it's no extra charge but you can't sign the bill until AFTER we do it because that's an insurance liability". Professional, all the way. We are moving from one house to another (locally) and taking our time, and Badger Brothers will be with us every step of the way. We plan to call them for each stage of the process. We found them to be comparable price-wise, though in all honesty, I would have paid more (I ended up parlaying it into a tip). Don't waste time looking elsewhere- this is the company to call.

George and Hez are what truly made my move amazing. They were added to my job at the last minute…read moredue to a scheduling issue they had no control over. My job, even though time and date were confirmed, was somehow scheduled for a different day. Movers did not show as expected that morning. When I called the office, the issue was addressed and George and Hez were quickly assigned to my job. They arrived with smiles, hustle, and genuine care and concern for me and my belongings. Truly amazing guys. While the mix up with my move date and time was less than excellent, the customer service that happened in that moment to ensure my move happened that day made me a fan. It's not a flawless move that always makes people loyal customers. It's what happens to customers when things do not go as expected and what the company does to remedy the situation that creates forever fans.

Bliffert Lumber & Hardware

4.4

(64 reviews)

•$$

Best lumbar store in the city - Forget about Big box stores. You will not regret the personal…read moreservice and expertise you find at Blifferts

Five stars to JohnP for making the extra effort for finding me what I needed!…read more Y'all rock!

All Scrap Metal Recycling

5.0

(2 reviews)

They are busy!! The workers are always kind and they give fair rates for the scrap. I have been a…read morefew times and will be back.

We came in just before they closed and they were gracious enough to handle all our metal anyway. We…read moregot out of there 15 minutes after they were closed but they were very nice about it.

Area Rental & Sales

4.1

(7 reviews)

We used Area Rentals for a large yard party. They supplied a 20'x30' tent, tables, chairs, and…read morelinens. They communicated well and delivered and set up as quoted. Very happy with their products and service.

Staff was nice when we picked things up, but the bouncy castle was disgustingly dirty and ratty…read more Had to spend 2 hours before the party washing the bouncy castle...not fun! There were also so many rips and patches. Glad the kids didn't care. We told them how bad it looked, but the New Berlin manager didn't care. Feel bad for the next families who rent the patched, faded and dirty castle!

West Allis Salvage

4.0

(8 reviews)

Why not turn in your cans?! Service is very quick most times we've been here. Value is whatever…read moregoing rate is.

Not sure why they don't have a separate price for iron and steel. Beware of the grumpy witch who…read moredoes the weighing. She has no patience and perhaps simply hates men. If the former salvage yard on Chase was still operating, I'd go there even if West Allis Salvage paid more. I don't need to deal with a crabby old lady who hates her job and boss.

Junk King Milwaukee

5.0

(21 reviews)

Great communication on when they'd show up. They were quick and knew what they were doing. Very…read morehappy with the results!

We needed help after the major storm hit Milwaukee on August 10, 2025 and our basement was flooded…read more So many of our things were damaged and destroyed by rising water. They not only got us on their schedule quickly, but came on two separate days to haul things away. The guys were very kind, compassionate and did an amazing job! I would recommend their services to anyone. Thank you so very much.

Affordable Junk Removal Experts

4.4

(7 reviews)

My haul was not crazy large or heavy, but it was important to get it out…read more Lucas came, did a site quote that was more than fair, then the crew showed up as agreed and took the stuff away, quickly and efficiently unlike some other companies I know *cough*GOTJUNK*cough*. Cleaned fully and didn't leave behind any residual stuff or complain about the work, like some other companies I know *cough*JunkKing*cough*. Values the customer experience and earning your business vs. just doing the tasks.

Outstanding job! Great communication, professional, hard-working and courteous! Would definitely…read morere-hire and recommend.

Extra Space Storage - selfstorage - Updated July 2026

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