Great experience start to finish renting a motorcycle trailer. Online reservation system was fast…read moreand efficient. Rachel was a pro! Pick up was pro-level too. Trailer ready and fast check out. The store manager was great. Drop off equally fast and efficient. All in all a great experience and would recommend to anyone. My go-to location and will rent there again.

I've used U-Haul twice at this location and it's fine. Dropped off once, and picked up/dropped off…read morethe next time. It's true, there IS only one person working here, which made our drop off take awhile. Three trucks deep dropping off, and one picking up, they really need two people working on a Saturday. Still, the guy that was working was doing a great job. Setting up the reservation was probably the worst part, but didn't involve the physical location. Tried to get the truck I wanted online and it wouldn't allow it. Called 1-800 # which was a nightmare. Made the reservation, then the lady transferred me to a location in Omaha, and we were both confused, but they solidified the reservation for me. A-Ok location here in Oak Creek.

This place is clean, safe and in a good location. The employees there are always very helpful and…read morenice. Shout out to Rob his customer service is top notch! I recommend this storage place if you are looking for somewhere clean and safe.

Affordable family storage is great. The facility is clean and well maintained. Desire, the manager,…read morewas knowledgeable, efficient, and very helpful. Their prices beat all of the competitors, and their policies are fair and clear. Carts were available for free to move my things from my car to my unit, and everything was on one floor so I didn't have to deal with elevators. Affordable Family Storage made storing my stuff easy and left me feeling confident it would safe and secure until I come back for it.

The storage facilities are nice but wait until you get the bill if you store for more than six…read moremonths or a year. My rate was $123 when I signed up then went to $167 six months later. After one year I am paying $220. That's an 80% increase in one year!! This was not some introductory rate either. In a couple months I will be moving my stuff out.

Ashanti is amazing. She went way above and beyond in helping me out with a difficult moving…read moresituation. She was so polite and patient and helpful. Also the unit was cleaned and kept up well. Very positive first impression of the whole facility.

Scott, the district manager, is great. Had an incident with, Shannon, the Oak Creek property…read moremanager. She refused to resolve it appropriately. Ended up filing a BBB complaint. Corporate got ahold of it and passed it on to Scott. He called me and made the whole thing right. Assured me that Shannon should have taken care of it how I had asked right from the start. Shannon is getting re-trained on her customer service skills. Prior to this incident, I've never had a problem. Shannon should be a lot more pleasant now, but if anyone has an issue, just go right over her head.

Worst storage facility ever!!! The manager shannon is awful at responding to any sort of…read morecommunication, you always have to leave a voicemail. Worst part is that we stored with them for 2.5 months and when we moved everything out we noticed several things were missing (tvs, fans, tool box, winter jackets etc). When we entered the unit there was boxes open and stuff thrown everywhere! It looked like a toddler went through everything. when I confronted shannon about it asking to see the video footage, knowing there are cameras everywhere she was very suspicious and refused to let us see the cameras. I then called the police and filed an incident report of missing items against SROA. the police officer was beyond helpful and alerted me that many other people are having there units broken into and stuff stolen from SROA and they aren't doing anything about it. Screw them! Biggest money sucking company ever! I have a good feeling it was the staff stealing stuff because they gave us a lock to use and everytime I went here to check on my unit the lock was in place, and looked untouched. Save your time and money and stress!!! Sure wish I did!!