I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

I utilized the Carnegie ez storage on several occasions and I am very satisfied with the services I…read morealways receive at this location. I felt that my belongings were in very safe and clean storage that I will definitely be using again if I need valuables stored! Thanks guys!

I am so happy that I found this storage facility after looking at many others around my area. This…read moreplace has a down to earth, family run feeling to it. And is by far the best value. The 2 people that run this facility are absolutely amazing. Sanda is such a peach. Very easy to work with and talk to. One of the things that really stuck out for me was when I was in her office, there was another customer that came to the gate and she was punching in her code wrong. Sanda was able to see who it was, called that customer by name through the intercom, and advised she should enter it again. Knowing each customer like that adds such a personal touch. It really warms my heart. During one of my trips I noticed Alex in the front watering the garden. He stopped and waved to me, it felt like home. I will continue to recommend this storage facility to my friends, family and fellow yelpers :D

I have never used a storage facility before but Guardian is tops. Isaiah at Guardian was very…read morehelpful and knowledgeable about his units and their availability and pricing. I rented a 10x15 drive-up which is easily accessible, clean, and well lit. I really like that it is a gated facility that requires a security code for entrance. I would highly recommend Guardian of Pleasant Hills to anyone!

Excellent customer service. Ray and David were wonderful. The truck that was meeting me was over an…read morehour late. They saw that I had been waiting and came out to my car to offer me water and helped load the boxes out. Once the truck arrived, my boxes were loaded up in less than 15 minutes and I was on my way. Highly recommend the Shadyside location. I have always been treated well here but this was above and beyond.

Best storage in the 'Burg! Amazing rates! Usually you only get what you pay for, but here you get…read moremuch more than expected. Well maintained and clean facility. The owners are a pleasure to do business with. I would absolutely recommend this place to anyone in need of storage in Pittsburgh.

From the owner: Pittsburgh Self-Storage provides professional, secure, and affordable storage services to the…read morePittsburgh, PA area, just minutes from Southside or the Waterfront. Pittsburgh, PA Storage Services. Pittsburgh Self - Storage's services include: Household RV Boat Car Storage. Ask about free truck rental!

I've used this location several times throughout the years but will never come back. The…read moreincompetence from the staff and inconvenience to me today is astronomical. I spoke with the staff at this location at 2 pm Saturday, 5 hours before they close. They scheduled my pickup for today, Sunday at 7am. Instead of having my truck at the front, I get here and the idiots give me keys to a truck all the way in the back, completely trapped and blocked by 13 trucks and no way out. have been here for almost two hours waiting for these jerks to "open". On top of that I have a funeral to go to and now my whole day is ruined.

I scheduled an appointment the third week of March for a trailer hitch purchase and install for the…read morebeginning of April. I got there and the worker said "they tried calling you, but couldn't get through to leave a message because it asked for a signature ID, but your part is on back order." I told him nobody called me because my phone never even rang. Then I said they could have emailed or used the texting service I signed up for and he stated they do not have access to that. He told me my best option is to go to Craigslist and buy a used one and bring it in and they will install (which another UHaul store said is against their policy and they are not to install 3rd party hitches). I told him give me a refund and I'll go elsewhere for the hitch. I found a hitch at another store down the road, called back for an install appointment and they doubled the labor because it wasn't their part, even though he suggested it. The customer call center told me I'm not going to get another price if that's what I'm trying to do. Horrible all around.

Randy helped me load my IKEA order into my car from the IKEA pickup point. easy, quick, and…read morefriendly service!

Although this review is based on my end-of-2022 move, recent reviews show this company is still…read morejust as incompetent. I had a Crate & Barrel storage bed that required disassembly and reassembly. The movers refused at first, saying, "we're movers, not handymen." After about an hour of delaying, they attempted to disassemble it and broke the bed. I've moved cross-state twice with this same bed and never had issues before. At the destination they couldn't put the bed back together, so I filed a claim (see attached photos). It took 22 emails and 12 months to get a $500 refund, which the company called a "goodwill" payment. They ignored key facts in my original claim, including the market value of the broken bed ($2,000) and that they had failed to use the local shuttle service they had promised (a $1,170 value). The refund check arrived late and included a barely legible note requiring me to deposit it within seven days to release them from any future claims. When I asked for clarification, the representative replied rudely that it was "legible to read and understand" and insisted I deposit within seven days. In my experience, this company's staff and movers were unprofessional and unethical. Photos and documentation are attached.

The actual movers where really good however they didn't start until 3 pm and then the office…read moreovercharged me. They charged me for 12 rolls of packing tape when they barely used a 1/2 roll. I called twice for a refund of that charge and they kept saying g they would do it but never did. The customer service in the office wasn't great as they never updated me on the timing either as I had to be the one to keep calling.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.