Great dry cleaners! Quality service at a good price!…read moreThe best! I have been going to Chapel Hill Dry Cleaners for about 40 years, first when I was a UNC Student, UNC employee and now since retirement! One cannot go wrong with this dry cleaning service! Excellent dry cleaning, courteous and good prices. Take all your dry cleaning services here and you will be happy, glad you did!

The owner is phenomenal and such a kind, wonderful woman. She has-- on numerous occasions-- saved…read moreme by getting garments cleaned with impeccable turn around time. Today, I purchased a dress from Uniquities down the street for a discounted price due to a missing button. I took the dress in and within 3 minutes, the button was replaced at no charge, despite my repeated attempts to pay her. A lovely chapel hill institution that deserves to be cherished for years to come!

I had the WORST customer service experience ever at this place today. I have to warn others. When…read morethey looked up my ticket, they said I did not have anything there, that my ticket had "been voiced" and "I must have changed my mind" I KNEW THAT MY DRESS WAS THERE AND HAD NOT CHANGED MY MIND. The woman behind the counter said multiple times that she "knew" I had left, and why else would it have been voiced? How the hell do I know?!! She did not ever, once, just say someone made a mistake and they will figure it out. After about 30 minutes of looking she presented me with my dress with no explanation and a very curt "sorry for the confusion" This place is so terrible. Stay away. She tried to make me feel like I was crazy and did not remember changing my mind about getting my dress cleaned. It was beyond ridiculous and the poorest way to treat a customer.

Brought shirts in for Wednesday special. When I got the bill, was told 7 of the shirts were not…read moreincluded (due to material - percent cotton or some reason). For these shirts, instead of being on special, I was charged over $10 each - the special was less than $3 a shirt. I was overcharged by $50... They also would not apply a $25 credit I had on my account because I did not tell them it was on the account when I dropped off the order. I have given this place a second and third chance due to proximity, but will never patronize this cleaner again.

Executive Cleaners delivered absolute top‑tier work. I brought in two white jerseys -- my Carmelo…read moreAnthony and my Moe Vaugym both of which I've had for over 20 years and both showing serious wear. One even had a ketchup stain that I thought was permanent. When I picked them up, I couldn't believe it. Every bit of dirt was gone, the fabric looked fresh again, and that ketchup stain? You can't even tell it was ever there. They treated these jerseys like they were priceless, and the results prove it. If I could give them 10 stars, I would. Executive Cleaners earned every bit of this review.

I needed a handmade woven scarf cleaned, and read they are very good with delicate things. This…read moreproved true. I brought in the piece on a Thursday and it was ready by Monday. Friendly staff, and they have a drive through window. Prices seem reasonable. I rarely have to use a dry cleaner, but they are now my go-to spot.

Clean and owners are quite helpful. Not much else to say about a laundromat but Yelp requires more.read more

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Overall: expensive relative to nearby cleaners, negligent with your clothes, poor customer service,…read morelacks business integrity, outsources cleaning, no same-day or 24 hour turnaround I've used this cleaner for both dry cleaning and laundering on two different occasions. They launder a french cuff shirt just fine by reinforcing the collar and buttoning up the cuff so it keeps good shape. Unfortunately, dry-cleaning does not go so well. I dropped off three suits of equal age for dry-cleaning and one came back with a quarter sized hole on the back of each sleeve (pictures posted complete with cleaning tags still attached). The owner wasn't present when I pointed out the damage so he called me later to discuss the issue. As a traveling business consultant, I would never wear a suit with holes in the sleeves at the client site and wouldn't make it 15 minutes without being sent home to change should I not notice when dressing myself in the morning. This is why I am 100% confident there were no holes in the jacket when I dropped it off for cleaning. Sadly, my jacket was irreparably damaged and the suit made unwearable while in the possession of Mr. McPherson and Plaza Dry Cleaners. To make matters worse, Mr. McPherson did not take responsibility for the damage to the jacket, offered neither compensation for the cost of the jacket nor cleaning services, and was shockingly unreasonable and truly insulting to me over the phone. In summary, Mr. McPherson ruined an excellent 100% wool suit, made a profit off me, insulted me, and didn't lose a wink of sleep over it -- not someone I recommend doing business with. Fortunately, there are no less than four alternate cleaners (three in the same shopping center!) within a minute's drive if you're looking for a trustworthy, quality cleaner.

I have to say that the store was extremely disorganized. The first time I was there they could not…read morefind my order and when they did the interaction was very robotic. On my second visit the woman at the cash register was helpful and kind. However, it is extremely pricey!

Lots of machines. Ability to use PayRange app. We always return here whenever our less than stellar…read moreCarbrio washer or dryer have issues.

DO NOT DO YOUR LAUNDRY HERE!…read more I came in to this place around 830pm tonight to dry some of my clothes because my dryer at home stopped working. Upon entering, the guy working there immediately started to harras me about the time. I calmly and politely explained my situation. He then goes "well, I'll let you do it, but we normally don't let people wash/dry their clothes past 8pm" I told him "not to be smart but where is that posted?" He shows me and all it says is "Last Wash is at 8pm". Never mind that their hours posted online and at the store say they close at 930pm. So after starting the dryer, I look up to see who owns the place and ask the employee about it. He goes "Ya that's her, call her it doesn't matter" So I find the owners info in their website, and reach out to her and told her how rude her employee treated me. She texted back "I'm sorry you thought my employee was rude to you"....He was rude, period! She then had the audacity to call me and accuse me of being confrontational in my texts to her. ABSOLUTELY RIDICULOUS! Clearly the owner doesn't want to make any money, and doesn't practice good customer service or train her employees to have good customer service either. I've been in the service industry for 22 years. The customer isn't always right, but if someone needs help in an emergency situation, the right thing to do is try and help them, not hassle them. Bottom line, go somewhere else to do your laundry.

Went to drop off three very nice items that I needed for an upcoming trip next week. They had…read morestains so I inquired about putting stain stickers on the items to make sure they were cleaned because they were similar color stains to the fabric and difficult to see if you didn't know where to look. Of note, I have gone to this location many times before over the last few years and this has been standard practice for them to do. They didn't have stickers (which was annoying bc if the items don't get cleaned before I leave I won't have time to have them redone) but I understand that happens. What was really offensive and will be the reason I'm writing this review and will not return is that When I said perhaps I would take them somewhere else, the lady working there literally laughed out loud and said all because of stickers. She continued to be rude even when I explained that I just wanted to make sure the stains were actually removed and that's why I wanted them. Honestly her approach was one of the worst customer service experiences I've had in a long time. I won't be back.

I showed up at the Raleigh Road location in Chapel Hill, NC asking for same-day service at 8:45 AM…read more They said they had already sent everything for the day. (The web site lists 10 AM as the cutoff, but they were unaware.) They said to take it to the Chatham Downs location because that other location would accept same-day. I drove there to find out that they had "just had the truck pull away" and they wouldn't honor same-day service. By this time, it was 9:15 AM. The people on duty at both places were pleasant, but they didn't check their facts and sent me on a wild goose chase. In the end, they just wasted an hour of my time and I never got my items cleaned before my big event.

They freaking rock. If you have just moved and are overflowing with laundry even if you haven't…read moremoved and you look at your laundry every week and say "why do you keep coming back here? Shoo Shoo laundry be gone" This are your guys. I love them

Wonderful,superb,quality service ,the best ,highly recommended great value ! Please give Laundrymen…read morea try