great way to have some fun, and shout out to the amazing staff. they could maybe change the snowboards to fit kids a little better but other than that spot on. read more

What an absolute nightmare. Please read before booking a birthday party at this venue. We booked our 8 year olds birthday party here including him and 7 friends. My wife booked the standard birthday package with them which had pricing confirmed via email with them. Once we arrived, they tried to charge us an additional $85 for upsized pizza, bringing outside food option, and additional 30 minutes jump time, all of which was declined. We told them we never booked any of this and emphasized we declined all extras when asked. Eventually. They reviewed and agreed that we didn't book the extras but claimed we did book additional time. (We did not). We were told that unless we paid the full amount which we could dispute later, the kids could not begin jumping. The front desk attendant was genuinely sympathetic and professional, but could not reach their manager for a while. Then, we were told we could speak to the manager via phone (nobody was on site who could make any changes which is wild). Then, we were told the manager is actually too busy at the moment and we could only communicate via email. Eventually, we had to pay to get the kids jumping about 10 minutes late past their start time, even though we were there 30 minutes early. Again, the actual staff here were genuinely helpful and understanding, but the management is basically non existent to correct their own mistake in an urgent situation. We couldn't even cancel at this point, as 7 parents had dropped their children off in our care. I can't stress enough. DO NOT BOOK HERE unless you want to be put in a really bad situation and essentially have the experience ruined. I will update this review once (or if) we finally reach a manager with the final outcome. Update: The manager responded the following morning to my email defensively with seemingly no desire to resolve the issue which is really disappointing. See below response. For context, my wife was the one that booked the event and we were together through the experience. Hello Ryan, Unfortunately you are not the person who booked the event, nor had any communication regarding the event until now, which limits your involvement to the details of the booking. We removed the upsize pizza fee and the food fee as a customer service gesture, as they were items initially requested. As per our Terms we do not allow for cancellation of time or space orientated items, such as extra jump time. Because you chose to take action and create a review rather than reaching out to us first, it is our position that the review takes precedent over any further customer service gesture we would have been willing to make. I do thank you for your visit. read more

I was disappointed with my experience at this trampoline park. The facility refused to accept a valid online coupon, even though it met the stated terms and conditions. This was frustrating and left a negative first impression. Another concern was the lack of a designated parent viewing area. Parents should have a comfortable space where they can watch their children while they are jumping. Compared to several other trampoline parks I have visited, this facility has some of the most restrictive and inconvenient policies. Unfortunately, my interaction with the manager also added to the poor experience. I found the manager to be unprofessional, dismissive of customer concerns, and more focused on money than assisting guests. Overall, this was the least enjoyable trampoline park I have visited. I hope the management considers improving its customer service, honoring valid promotions, and creating a more welcoming environment for families. read more

DO NOT BOOK A PARTY or EVENT HERE. JUSTIN MARTI IS THE WORST MANAGER I'VE EVER MET. He is rude and condescending, talked down to my wife AND over her, often gas-lighting her when she brought up issues with his attitude. Then did the same to me and other guests in my party. He's a bully, tries to emotionally intimidate you. Look at my timeline below to see what kind of person he is. I looked through all the reviews on this site, and noted that his name is brought up over and over again, but you'll also see that he tries to defend himself, often trying to blame customers instead of taking responsibility. I can only imagine this is a pattern of behaviour that he thinks will gain him success. Given that he's an angry 30+ year old stuck in a dead end job managing a trampoline park, I feel sorry for him. He's probably tried to get another job but this is the only one that allows him to flex his "dominance and control". I run a business and if any employee of mine (let alone a manager) had talked to any of my clients the way that he did - he'd be gone in a second. From the reviews though I can tell that management, condones, if not encourages this type of aggressive behaviour from him. I encourage anyone that's had the same issue I've had to contact consumer protection BC (https://www.consumerprotectionbc.ca/complaint-assistant/) and report the incident. If you've experienced racism from him (which many reviews have indicted) you can also report him to Human Rights BC (https://www.bchrt.bc.ca/) . I've also included other reviews where you can obviously tell that Justin is replying back to all the complaints - you should note his micro-agression toward women, and multiple reviews indicating his racism - seems to me when multiple people are calling him out for the same thing, it's probably because there's a ring of truth to it, but that's my opinion. Keep in mind, I have receipts, video, and multiple witnesses - heck even the other staff members themselves to corroborate my story, though I'm sure Justin will make something up to justify his actions. I've included a screenshot of the video. After doing some research, he's worked with EAP since at least 2017 (public information) and in the same role. It's a wonder that he's never been promoted. One other thing to note is that this place is disgustingly filthy, used socks left all over the place, the smell is atrocious, bathrooms had vomit on the floor, - I've taken photos and am also filing a case with Fraser Health. Before our event, I received conflicting information about the party room access. When I raised concerns, the response was curt and dismissive. Things escalated when the manager, Justin, called my wife and spoke to her in an aggressive, condescending tone that left her visibly shaken. When I followed up, he doubled down, blamed us, and eventually hung up on me. At the venue, Justin was even more confrontational--making sarcastic comments like "I don't need to give you therapy" and "I made up that rule for you" when questioned about a surprise payment policy change. He refused to honor the original credit card payment, forcing us to pay again with debit and delaying a refund for over 30 minutes. Multiple guests and even uninvolved parents witnessed and called out his behavior. He threatened to cancel our pizza order when others spoke up. A staff member later apologized privately, admitting "he's known to be like that," which only confirmed our experience. What should've been a fun celebration turned into an unnecessarily stressful and upsetting ordeal. read more

These google reviews justify what has happened in recent events. Justin threw an 8 year old kid's bday cake on the floor after an argument with the parent. He simply needed to store the cake for 30 minutes or less. But nope, it was a major issue. What manager responds to issues like this? incompetent... read more

Extreme Air Park - Bad google reviews. Similar incidents from recent events. - Trampoline Parks Near Me - New Westminster, British Columbia

We went here on March 28, 2025 for my son's birthday party. The staff are lovely and helpful, but the manager, Justin, has a serious attitude problem. When I asked him to let us into the party room to set up at the time we were told we could go in, he responded aggressively and said we would have to wait and that there is no guaranteed early entry. He immediately got loud and when I stood up for myself, he accused me of yelling and said if I don't stop, we will be kicked out. He then proceeded to give us a tiny dirty room which he did clean but left so much dust and dirt behind, it was gross. He was aggressive and loud in front of the children and some of them were scared and wondering what was going on. While he was cleaning the room, I calmly and politely asked him how it will work regarding the pizza/cake that we had ordered, and whether it would come to the room or if we would have to pick it up at the front? He ignored me and pretended not to hear me. At first, I thought he didn't hear me because the place is loud but when I repeated myself, he continued to pretend he didn't hear me. This went on for a good 2-3 minutes while he was cleaning. When he was done, he walked up to me in an aggressive manner to get out of the door. Interestingly, he spoke to my husband relatively calmly, so it appears that this guy has a problem with women who won't take his terrible attitude. He also told me to "calm down" (I was not worked up), and he told my husband I had been "yelling at him" and that he doesn't get paid enough to get treated like I treated him. Justin should not be working in a facility that has women and children as its customers, as he proved to us that he cannot be polite or professional with either of them. read more

Very rude foam pit staff who does not even care how to treat or behave with a 6 years old kid!

Fun fact - jumping on a trampoline can be a really fun cardio session. The two of us went on a Thursday for their special, it's $14 for 1.5 hour of jump time. We didn't make a reservation as online says small groups can drop in. Once you get in and sign a waiver, they provide special grip socks with admission to change into. At Extreme Air Park there are fun activities to get you exploring and moving around the arena. Because of Covid a few areas were closed (wall rock climb, foam zone and gladiator pit). But that didn't stop our fun. We enjoyed a two-person game of dodgeball and in the basketball dunk zone but stayed away from knockerballs. There was a lot of space so it's easy to stay in your own bubble. It was also pretty cool being glow in the dark intermittently - wear white so it's looks neon in pictures! There are three locations total, the others are in Richmond and Langley. This one was easiest for us as it was a quick walk from Braid station, just behind the Amazon warehouse. With Covid, indoor masks are mandatory, one small note, with all of the jumping it can feel like running while wearing a mask, so consider wearing a breathable one. I'd definitely go again. read more

The snack machine ate my money and didn't give us the candy. $3 for gummy bears. So I asked the staff at the front for a refund and she said "unfortunately we can't refund you and we don't have a key for the machine and our manager is gone, there's no one you can talk to about it." She said this with a big smile on her face like she was happy to be unhelpful. The trampolines looked cool but kids were throwing balls and some kids got hurt. I think it can be a really fun place but it will come at a cost. read more

Super fun - can't go wrong! Burn off energy for the kids :). Don't forget snacks and water bottle!!!

Staff is extremely unfriendly and super unprofessional. My 8 yr old nephew got bullied inside by a group of teenagers and my son got pushed around. The manager on site said to me when I brought up awarenessis that "i suggest you purchase a ticket and go inside to supervise". This is extremely upsetting because all they care about is money. it was also my nephew's birthday and we had a party room booked. They told us the room number and we got inside it was not even cleaned. When i told them the room is still dirty, the staff said to me "well you can have whatever extra time at the end". No apologies no nothing, I have never experienced such rude staff before at any kids place. I would never suggest hosting your party in here becAuse it is totally not worth it. read more

WORST PARTY RENTAL EVER If I could give a negative review I would. We booked our sons holiday party here for his team. Upon arriving, it was very empty (and now I know why). The manager was rude from the beginning (he lacks everything skill a manager in a service role should have). When we noticed all party (ALL) were empty and asked to go in early, he refused saying it was the rule, then when I explained yes but they are all empty, he went on a tangent and told me he was not my servant and that my ideologies were messed up?! At that point I realized I was dealing with an incompetent and very rude person. It got worse. One of the kids lost his sticker, when I asked for a replacement (as it was clear we were not sneaking in another kid) he refused and I had to pay for another jumper (we already paid for 14). And yet it keeps getting worse. Another parent tried to reason for the room as the solution at this place is to shove all your food and wrapped gifts into dirty, plastics bins which would ruin everything! He shoved the website small writing in her face, called her rude and then walked away. After all of this we finally got our room. I had noticed our pizza had already arrived but they refused to give it to us (I had already paid for it too) until the exact time and it was cold. Over 100 dollars for cold pizza that I paid for and they held in a back room (do they even know how to handle food). Another party was there and experienced that same as us. We boded over the horrible service and high costs. I will NEVER go back. DO NOT BOOK. read more

Great place to burn energy. surveillance cameras keep a close eye on the space and are good for managing safety issues as they come up right away. The kids always love it. $24 for 2 hrs on a weekend is a fair deal. Lots of space to bounce around even when busy. Parking may be a little walk if it's busy. Staff are apathetic, but seem to keep an eye on things which is far more important to me than if they are friendly and oblivious. UPDATE: When leaving we realized the entrance and front were littered with Garbage and used socks. Not a welcome sight. read more

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I would like to thank one of the employees of New West, his name is Justin, because he handled a situation with my son in the most professional and kind way. My son was hurt by another boy, and they were on it, Justin help me with the whole situation, which was overwhelming, gave me and my son support and was very nice. Dealing with a lot of customers is not always easy, but he made it easy and very professional. Thank you One the park needs to improve is the parking another is more employees at the counter on the weekends! But it is an awesome place! read more

fraud alert Probably with this was not at the air park but before. I went to book my kid's bday party online. They do not have a place on the website to put payment, so they call you to confirm everything. Did that gave them my card number next morning a 500$ charge from apple. I did everything I need to do to get my stuff secure. Including calling them. When I called they said manager would call me back, and still nothing. I was also told to complain online. Did that after contacting apple making a case with them. Giving the case number to them. I should add this card is only used for big purchases for my son. It is never kept on me. We also are not an apple house hold. The response I got from them was blaming me. "Sounds like this is a fraud matter handled by your credit card company and I would suggest there could be dozens of suspects as to how your card was compromised and not necessarily stemming from the last place of use. We have only 3 staff members at this location all have been with us between 1.5 to 2 years and we have never had any cause for concern with these fine individuals. Good news is that under Canadian law your credit card agreement protects you from paying any fraudulent charges on your account." Basically get the money back from the card company we don't care. We are not going to investigate, and we don't care. Later I found out this is not the only time this has happened. 6 different kids at my son school. read more

Not a lot of variety here. It's mostly small squares and one or two longer Tumbletraks. A few basketball hoops, dodgeball and a half pipe in the main area. There's a wall climbing area but it's only available if an employee feels like manning it. There's another circular post activity in the front that's also only available when an employee feels like it. The layout and setup is not ideal for parents because the "viewing area" is upstairs in a corner and not really conducive to having a conversation with your children if needed. Overall lack of seating. There's other space to add a couch or sofa or even chairs. This place also doesn't have any eating options like other places. There's a few vending machines but that's it and no place to sit anyway. And omg the "music" is TERRIBLE HEAD-BANGING MADNESS. It's like I'm in some dark dungeon rave with chem lights when they turn the lights out. It's absolutely terrible. It's not even music, it's just random noise. We will NEVER return. read more

The customer service sucks. The individual employees are doing their best, but the owner/manager is clear that if there is a problem then it is your fault. The policies suggest that you are a suspect and if you break a rule you will be fined. Bring in ANY birthday decor and you will be dinged $100. Bring in ANY food and you will be dinged $25. I asked the manager of he's ever tried being a parent. You aren't allowed to phone and change anything the day before a party, like order more pizza. You must fill out the online form and wait to see if f they do or don't call to confirm your order. (They didn't.) You pay $85 to get a tiny room to eat pizza in. Really? It all turned out ok, the kids had fun, but I would rather spend the $400 where I would feel like a valued customer. read more

Faculty itself is good. Staffs could be nicer. Not all but most staffs seems like they don't want to be there. Not rude but very disinterested. read more

Looks small from outside but is definitely a good sized park, some of the trampolines need maintenance but ok in general, although staff do not enforce rules or supervise anything and just stay at the front read more

Extreme Air Park - Trampoline Parks Near Me - New Westminster, British Columbia

Long overdue review. Came in about a year ago and had such a great experience. Emil was such a guy, very patient, answered so many questions. There was a bunch of people in front of me, a whole family of 10+ people that were unorganized, didn't know what was going on. Emil was so patient and calm. Make sure you have your forms filled out and give the workers and everyone there a break! read more

Came here for a birthday and the kids had an absolute ball. Even I had a fun time bouncing. The party room was a bit claustrophobia for my liking but the kids didn't mind being sandwiched in there. Will be back to let the kids burn off some energy! read more

For my sons birthday he chose extreme air park! First they take money off your charge card on phone to hold your parties spot! Then when you come to pay it doesn't come off the total, the adventually reimburse it so I would highly recommend coming in to pay cash as it takes time to get that lost money! For a party of 8 with a paid extra 30 minute to jump, your total is $294 and some change! The party room is not yours to sit in! They have 12 rooms in total but only keep 2 open! Obviously they cheap out and don't want to higher more staff to clean your room! There is some uncomfortable seating around the area but the closest one is with a crappy stereo blaring to pump it to the other side! And I'm not talking club music loud I'm talking crap system loud lol! Be prepared for uncomfortable stay! The trampolines itself is alright at least your stay as an adult is so unpleasant that it's not that busy! I would go to crash crawlies and enjoy sitting at a round table then this place! The staff goes outside on shift right out the door to vape! I sure hope while my child is jumping the staff isn't outside sneaking a little weed! Or if not weed what ever there is in that vape pen! I wouldn't recommend a party package but just Do your own thing it's cheaper and would be better then being charged for a room you get 30 minutes to sit in! read more

First and foremost. I've had a number of email exchanges with the manager and owner over a security deposit they won't return. The last email was from the owner who had gone out of his way to presumably intimidate me by searching (unsuccessfully) for my employer and doing some name dropping. It's up to each reader to interpret those actions. Irregardless. They've kept a security deposit I put down for a birthday party. Provincial health orders kicked in after I put down the security deposit forbidding organized gatherings. Those health orders are still in place indefinitely and the birthday I planned long since passed. Yet they won't budge on returning my deposit. I encourage people to do their research. Search for the facility in the news. Read the responses they've left to other reviewers on Google. read more

Today we had our daughter's birthday party which we booked at the air park several weeks ago. Everything was fine when we arrived except the staff were extremely unorganized and did a horrible job of explaining the party parameters to us. We didn't know where our party room was when we were supposed to meet our attendant, nothing. The kids had a fun time jumping and playing in the air park. When we were finished our hour we found a staff member and were advised we we booking into a party room that still had another party in full swing in it. The employees seemed confused and nobody knew what was going on. Finally after 25 minutes a staff member asked them to leave and the person hosting the party Told me they got their room an hour late. The staff quickly sanitized the room and let us in but then didn't bring us our food drinks or dessert. I had to go back to the front desk 4 times and it wasn't until I screamed at the staff that our cold pizza and half defrosted cake showed up. We ate and left because I was so frustrated. For the $300+ we spent for 10 kids the experience is not one we will repeat and none of the staff seemed to care or know what was going on. Horrible management. read more

The Manager in new west changed the policy and and charged us more and after we lost the unlimited pass card he didn't allow us to get in!?!? While they know that my son needs supervision, I have to wait outside , imagine as a parent how much stressful the situation is .It's interesting because Manager and all other Staff knew us and after more than a week still we are waiting for new card!!!!!???? If you want to see Worse Customers Service and Weak Management Ever!!!!! Definitely Go there !!!!! read more

Fun but can your staff stop that little kid from grabbing my ass every time I go there

Horrible experience with Extreme Air Park in New West. The service is horrible and you can't speak to anyone with authority to do anything or make a decision about something. Although the staff is friendly they can't do anything for you and send you to head office which is only an email and head office never emails you back. The staff seem just as frustrated about this process. There is no management onsite - they are virtual. I would not book anything here again. Save yourself the frustration and book somewhere else. read more