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    Extreme Wireless

    1.0 (1 review)

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    8 months ago

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    Verizon

    Verizon

    2.2(5 reviews)
    0.4 mi
    Available by appointment
    Shipping

    I had a disappointing experience today and I have a business account with Verizon…read more Do not stop at this Verizon store if you need help. I waited a good 30 minutes to be told I would have to pay $40.00 to help with the transfer of my new phone. I just wanted to make sure I did the transfer right as once you do a reset you can't undue it. If I would have had a good phone to begin with I would not have needed help. I hoped Verizon was different and they aren't. The worst part of this fiasco is that I went to a Verizon store in Myrtle Beach almost a month ago. They told me they would overnight a new phone to me FedEx. This didn't happen, then they said it would ship via the post office that didn't happen, then they said it would be overnighted again, that didn't happen then, it arrived through Amazon. The communication was horrible from the get-go and the misinformation was a mess. All I wanted was some help to make sure I did everything right so I could use the new phone and what did they tell me it would cost me $40 for help. Thanks a lot for supporting a business customer.

    Let's be honest--most of us don't look forward to a trip to the phone store, but after hearing…read moreabout Kiki from my mom, I had to go in and see her for myself. And I'm so glad I did! Kiki is an absolute rockstar! She's incredibly knowledgeable about tech and Verizon, and made my upgrade experience smooth and stress-free. I was in and out in under an hour, which included transferring everything to my new phone--while Kiki handled not only my transaction but also helped two other customers, all with a genuine smile on her face. Thanks to Kiki, I've completely changed my perspective on phone stores (or this one at least). She made what's usually a frustrating process feel easy and even enjoyable. Girl, you're AWESOME!

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    Verizon
    Verizon
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    AT&T Store

    AT&T Store

    3.1(20 reviews)
    8.7 mi
    $$$

    Misled, Trapped, and Ignored -- AT&T Violates FCC Rules and Customer Trust…read moreOn 9/30/2025, I walked into an AT&T store considering switching my 9 lines from T-Mobile. To test the waters, I transferred 3 lines and brought my own devices. I intended to use my military discount for a consumer account, but the store representative told me the only way to have more than 10 lines was to open a business account. It felt questionable, but he assured me this was common practice for large families. I was hesitant, but the rep promised I could try the service for 30 days and, if it didn't work out, I could easily port my numbers back to T-Mobile. Within 24 hours, I realized AT&T's service was unusable where I need it most -- I couldn't even make clear phone calls from my own home. When I called AT&T to port my numbers back, they refused to provide the required transfer PIN, despite me verifying my identity multiple times. I even offered to go into a store with my driver's license. I've now spent over 20 hours on the phone with customer service, being bounced between departments, and still no resolution. AT&T claims I must wait 30 days for email verification or use the myAT&T app, which I cannot access because the rep signed me up under a business account -- a setup I never requested. This is not only misleading, but it also violates FCC regulations, which require providers to release numbers within one business day once identity is verified. Even T-Mobile stayed on the line with me during one of these calls and was shocked by AT&T's refusal to comply. My numbers are being held hostage, and I'm left without reliable service in the areas I need it most. This experience has been deceptive, exhausting, and unacceptable. I strongly advise others to think twice before trusting AT&T's promises -- especially if you value transparency, service quality, and your right to control your own phone number.

    Katelyn was outstanding! Exceeded my expectations! Took the time to figure out my issue with my…read morephone which was complicated. Gave me options on my new phone and gave me cost savings options on top of it all. Thank you I am a loyal customer to At and T and Katelyn.

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    AT&T Store
    AT&T Store
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    Extreme Wireless - mobilephones - Updated August 2026

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