Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

By far the worst customer service on the face of the earth when you are trying to down grade your…read moreservice. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don't give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!

0 if possible. Lied multiple times about installation. Canceled less than 24 hours prior to second…read morevisit weeks later saying they were going to get this line fixed and installed. No help or answer on customer service side. Pathetic and unprofessional the whole way through.

I get it. Large telco companies have terrible reputations especially when it comes to customer…read moreservice. I have so far been lucky with AT&T fiber. I got fiber to the home, gigabit service from AT&T. It has been reliable and is fast like you would expect. Price is decent. $75 per month intro rate, $100 after a year. No data caps which is very important if you stream a lot of TV and/or have security cameras. The router they give you is fine for a small home or apartment. The Wi-Fi is not every customizable and the 5Ghz signal doesn't go very far. If you have a larger house then you may need to invest in a mesh system for wi-fi coverage. Overall I have been satisfied with the service.

Terrible. I have called multiple times and left emails. The emails were never responded to. The…read morepeople on the phone calls pretty much said that they can not help me with my ongoing issues. I have been dealing with three same issue for almost 6 months now with no answer or any help at all.

Zero stars if I could. Going on almost day four of no internet and still no technician scheduled to…read morecome out. If you call they'll just tell you that unfortunately no information is available. No managers to escalate the problem to, nothing. Don't worry they're "working on it" and maybe you'll have internet in a week if they get around to it. Avoid these guys. It's like a frat house started a business but it's an inconvenience to actually do their jobs.

Cloudwyze Fiber in Nash County: A Masterclass in Poor Service and Even Worse Communication…read more If the service works, it works--until it doesn't. And that's when everything goes downhill fast. For a company supposedly specializing in technology and communications, Cloudwyze's communication is virtually non-existent. They have no SLA (Service Level Agreement) available for customers to reference, and good luck getting any answers from their support team--if you can even reach them. Often, the phone doesn't ring, or worse, it rings and hangs up before you can speak to anyone. No email notifications. No status updates. No status page to check when there's an outage. It's as if they simply don't care whether their customers know what's going on. And let's be clear--Cloudwyze isn't a new player in this space. They're not a startup trying to figure things out. They've had plenty of time, resources, and examples from competitors on what not to do in this industry. In short, Cloudwyze is dropping the ball on service, communication, and customer support. Save yourself the frustration and look elsewhere if you're in Nash County and need reliable internet.

From the owner: Designed out of the merger of a dedicated IT consultancy and an internet service provider, we have…read moretaken the lead in educating clients on platforms such as public and private clouds as well as how to leverage virtualization to provide a more enterprise grade network. CloudWyze will continue to stay on top of the latest trends in business IT and forever explore new and innovative ways to apply technology to each served business verticals. CloudWyze will always make every effort to take ownership of our customer infrastructure all the way to the end user to ensure each user is operating as efficiently as possible and the costs to the company are competitive and in line with the customer objectives. Our team will, forever and always remain customer focused with the customer at the top of our organization.

Great customer service ! Addressed my problem with My watch…read more, fixed it and had me on my way in less than an hour! I highly recommend!

At first we weren't sure how the visit would go, we got checked in & somehow we 'fell off' the…read morelist. HOWEVER, the staff was AMAZING & got to us right away (where we would have been in line after others before us). The staff was VERY tech savvy - which I was delighted with as we had a tech issue with a brand new phone & had to exchange after only having the device about 1-hour & realizing it didn't have enough memory (uug, $50 re-stock fee, but that was my own fault!). Everyone in the shop was lovely, and I know they deal with ticked off customers all the time. They were super nice, funny & knew how to fix all our issues.

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same…read moreaccount, no problems. Spectrum takes over and immediately my bill went up over 50%!! That is a lot of money, over 75$. And, they dropped my services. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year

If I could give zero stars I would. I suggest going with Dish, Fios or any other service than this…read morecrooked company. They overcharge, the service is horrific, and the essentially stoke about $400 from me. I rather put hot pokers in my eyes then ever give this company on dollar of business!!!!

I had a technician come out today that was terrible. But the reps I have worked with on the phone…read morehave been wonderful and have been able to walk me through fixing the issues every time. The tech today was supposed to come out and move our router and modem to a centralized location in the house and add an additional pod along with fixing our current pod that has been having connectivity issues. Instead he swapped our modem for a residential one and told me there are connectivity issues happening outside that someone would be out to fix. He made sure to let me know this would not be an over night fix but something that would take place over the next week or so. NOTHING ELSE HAPPENED. No moving the modem and router to a centralized location, no additional pod, no fixing the current pod. Nada. I was extremely concerned with the swapping of modems and still haven't gotten a clear answer as to why. As for my maybe... the people on the customer support end have been great. Each one have been able to walk me through technical issues and have us up and running. I'm not tech savvy but I can take directions well and I'm patient. When you treat people with kindness it's typically given back and that's been my experience over the phone. In fact, even calling in about my experience I was told my 2 different reps it was the calmest freak out they've witnessed. My main reason for writing this review however was to make sure I specifically acknowledged Justin from New York who helped me over the phone at 12:30am my time,1:30am his time. Yes he listened to me and he understood where I was coming from as a customer. He scheduled a technician to come out and fix my issues that should have been fixed today when the first tech came, all of which I greatly appreciated. But it was the end of the call when he empathized with me that really made me feel heard. So Justin, if you ever read this, thank you. I didn't know how much I needed to hear that and I appreciated it more than you know. And thank you for scheduling a new technician and listening to my experience. I know it was a lot to hear at 1:30am. My rating is based on this experience alone, so spectrum, you have Justin to thank for these stars and should find him and give him some sort of incentive (as your overall rating could really use a lot more 5 star reviews and I would give your in person tech 1 only because you can't do 0).

Horrible customer service. Rude employees. - I called to cancel my Spectrum service and was…read moretreated like a NAZI at Nuremberg. I will never do business with Spectrum again.

First of all, the employees are nice. However, the service takes forever. Don't plan on getting in…read moreand out in a hurry. I dread it if I have to go in for something because I know I will be there for hours.

People are nice HOWEVER they must need more training. I can't even begin to explain the amount of…read morestress and strife it has been to upgrade my *backed up* IPhone 6s to a IPhone 8. First they couldn't get all my texts over and they didn't even restore my new phone to how my 6s was set up. I basically had a clean slate with my old pics and old contacts only. After I told them this was not going to cut it. I spent 2 1/2 more hours in there to get my texts and ios all set up. But I was then told as my pics and apps were still loading from the back up, that I could disconnect from the WiFi and it would use cellular to get those apps up and pics back. Well. Let me tell y'all, that was the WORST advice I've heard and I don't know if it was because they thought they did their job or wanted me gone. But. They obviously need more training. I will be back in today to attempt to correct the damage they have caused. Glad I kept my old phone because I essentially have a brand new phone that I can't even use and I can't even load the apps now on my own WiFi. I'm just so disappointed. It has NEVER been this hard like wtf.

The woman who helped me was kind, helpful, knowledgeable, and an all around enjoyable person to…read moretalk to! She ended up scoring me an amazing deal on a new phone and explained the "catches" to me clear as day, so I knew I wasn't getting myself into more than I bargained for. She even went above and beyond and helped me fix and issue with my iCloud account that had been bugging me for some time. Note to managers-- it's cold in that store!! The staff and many customers mentioned it while I was there.

Misled, Trapped, and Ignored -- AT&T Violates FCC Rules and Customer Trust…read moreOn 9/30/2025, I walked into an AT&T store considering switching my 9 lines from T-Mobile. To test the waters, I transferred 3 lines and brought my own devices. I intended to use my military discount for a consumer account, but the store representative told me the only way to have more than 10 lines was to open a business account. It felt questionable, but he assured me this was common practice for large families. I was hesitant, but the rep promised I could try the service for 30 days and, if it didn't work out, I could easily port my numbers back to T-Mobile. Within 24 hours, I realized AT&T's service was unusable where I need it most -- I couldn't even make clear phone calls from my own home. When I called AT&T to port my numbers back, they refused to provide the required transfer PIN, despite me verifying my identity multiple times. I even offered to go into a store with my driver's license. I've now spent over 20 hours on the phone with customer service, being bounced between departments, and still no resolution. AT&T claims I must wait 30 days for email verification or use the myAT&T app, which I cannot access because the rep signed me up under a business account -- a setup I never requested. This is not only misleading, but it also violates FCC regulations, which require providers to release numbers within one business day once identity is verified. Even T-Mobile stayed on the line with me during one of these calls and was shocked by AT&T's refusal to comply. My numbers are being held hostage, and I'm left without reliable service in the areas I need it most. This experience has been deceptive, exhausting, and unacceptable. I strongly advise others to think twice before trusting AT&T's promises -- especially if you value transparency, service quality, and your right to control your own phone number.