I'm on a 6 month contract to be filled every month. They delivered to my propane tank half of what…read morethey agreed to. now they want to charge rent for me not using enough propane. I had to turn my appliances off a few times because they told me they couldn't deliver because their trucks were broke down. You have to call or stop by to make a payment. No one will answer the phone and the office is always closed during their posted business hours. My neighbor said they told him they would deliver if he cleared his driveway. He paid someone to scrape snow off of his road. And they didn't show up until 3 weeks later. He said they wouldn't answer the phone after he called to tell them the driveway was clear.

WORST SO-CALLED COMPANY in Va. Good luck getting any kind of service but slow and hateful; prices…read moreare far higher than any competitors to boot. Not recommended to anyone-EVER!

I chose Berico a year ago to service my Heat Pump/AC on a regular schedule…read more I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago.

Date: 06/22/2026 1…read morestar BERICO Used "Get a Quote" from BBB on 6/9/26 request was sent via BBB. Never heard back from Berico so I called on 6/12/26, s/w REMOVEDfor a quote & advised I'd requested via BBB but she had no clue, but to come out 6/12 $165 (considered after hrs.) but to schedule for 6/15/26 it would be $95,so I scheduled it for 6/15. Tech REMOVEDcame out & was very helpful explaining what could be the issue. Initially he said the fuse in the furnace had blown (reason thermostats were not connecting to outside unit) which he checked later. He went back to the furnace & spoke with someone, I'm assuming was his Mgr. REMOVED, then came back to tell me that the entire Zone Board aka REMOVEDneeded to be replaced cost $799! Same day Not Stock Carrier Fee $75.33 for him to go get would take 45 minutes, he was back in less than 15. I verbally agreed what do I know, but when he left I looked up the cost & found that the part was actually between $100-$200. So when he returned I asked him to provide a receipt he finally said $133 but never provided a receipt. At that point I wanted to know WHY the cost was $799 to replace! He said upcharge fees plus $85 per hr. labor to replace in his words in a few minutes. I told him to wait that I wanted to call the office 1st because something was off & I felt I was definitely being OVERCHARGED!I kept calling 3 times, being put on hold and then disconnected! A young lady finally answered & I asked for the Mgr., she said let me get REMOVED, then came back & said he'd left the office. I asked REMOVEDto call but he didn't. At this point I REFUSED to have it replaced. Please also note that the REMOVEDEVALUATION CHECKLIST was showing the Inspected REMOVEDchecked in GREEN as PASS!? He also had the Dispatch fee @ $99 instead of the $95 I was quoted. He said REMOVEDwas new. He then balled up & kept the initial fees totaling $1,039.24 - new Inv. Quoted fee of $95 & charge for Carrier Trip $75.33 = $181.82. Ran out of space to complete! Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate pricing, which allows all of our technicians to bill the same for each repair no matter which technician is performing the work. The benefit to the customer is they are always quoted before the repair begins (as in your case), and there is no penalty for how long a repair takes as different technicians take longer than others on certain tasks. Additionally, all customers are treated the same with the same quote for a specific repair. With that said, the system is not always perfect in each application and we are always glad to look at individual situations to see if there is room for savings (as REMOVEDhas offered in your case). We do want to share that despite the cost of a part, the company incurs a significant amount of other costs behind every repair. Examples of these costs would be labor expense, vehicle expense, insurance, training time, travel time, shipping, fuel expense, administrative and office expense, among much more. Unfortunately the costs in our industry have risen over 50% in some cases since the 2021 time frame and we too struggle to comprehend it. As far is the inspection sheet showing green initially, this is a chain-reaction related repair. For example, the technician initially considered the fuse to be the issue, but upon ruling this out identified the zone board. We apologize for this confusion but the zone board was unknown to be wrong until we ruled out the fuse. We would love to work toward regaining your trust and look forward to speaking with you further. We have been in business a long time and always appreciate the opportunity to make things right again. Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate prici

i get to ride longer and sray warmer longer Yay YAy Yayread more

From the owner: Redwood Fuel Oil & Propane offers quality residential, commercial, industrial and agricultural…read moreservices to Franklin County, VA and surrounding areas. Our employees are trained and certified by the National Propane Gas Association and we're dedicated to prompt and efficient services. Our services include: Fuel oil Propane Kerosene Highway diesel Off road diesel Gas logs Heater installations Propane tanks At Redwood Fuel Oil & Propane, our main goal is providing exceptional customer service to our patrons. We offer an automatic fill service to ensure your peace of mind and our competitive rates and affordable terms are unbeatable. Call or visit our website today for more information.

We used Davenport Energy as they were recommended by Bob Garrett when they installed our generator…read more We had our one year free maintenance done and the technician said we had 36 hours on the generator but our propane was at 35%...almost impossible since it is a 250 gallon tank...We called Davenport and they sent a technician out at 6:30 at night when it was dark and he did a quick test and said that there was NO LEAK. Fast forward 4 weeks and we filled the tank back up with Davenport for $729.00 worth of propane. That was on 12/22/ 25 and we paid that bill in full on 12/24/25. We checked our tank this past Saturday and it was down to 35% again. This time after O hours on the generator. This tank is only for the generator. We called Davenport again and this time they sent out a technician that had some sense. Long story short there WAS A LEAK AND THEY WERE THE INSTALLERS so this leak was all on them. The fixed the leak. I called to tell them that there absolutely was a leak and the first technician didn't find it so now i am out 2 tanks of propane. I would appreciate if they would come out now and fill it for me again at no charge. The lady that answers their calls starts arguing with me that if there was a leak the generator wouldn't work right and that we COULDN"T HAVE LOST THAT MUCH PROPANE. I asked to speak to a manager and am waiting for that call. This company did the installation and if there was a leak its all on them. If this is how they solve a customer problem that THEY CREATED I do not recommend them to anyone . I will wait for their manager to call but the bottom line is that this company is lacking in customer service.

We have had several lp providers over the years. Of all of them, Davenport is the ONLY one I would…read morerecommend. They are helpful, dependable and affordable.

Company refilled my natural gas tank without my permission or approval. They didn't even speak to…read moreme. They send me a bill for $380. They say I have to pay it or they shut my tank off, even though I never authorized the work and it was their screw up. So shady and just poor business.

Been trying for a week to get a heater installed. Had an account there since 1999. I do not like…read morehaving others get moved ahead of us.