DO NOT risk taking your vehicle to this place. The 2 guys working on my truck could not figure out…read morehow to get my air filter cover off to check it. Paid over $80 bucks after waiting over 30 minutes for them to quit texting and joking around to finally change my oil. Checked it the very next day like I do after every oil change and it barely registered on the dip stick. Crawled underneath my truck and saw oil leaking from the drain plug, they didn't even tighten it correctly and it was causing oil to leak out. Their negligence and carelessness could have ruined my engine. You can be sure I will come after them with legal action for the cost of any repairs that stem from this. Paid over $80 to have them almost ruin my engine. People's vehicles are part of their livelihood and these guys don't care do they ruin them or not. Management should be held accountable and hold the employees accountable.

these folls ase so polite and helpful, patient, and kind. plus they're extremely serious about…read moreevery detail of your service, reasonable recommendations, and saving you money! 25% Veteran and Active Military discounts, and check their website for coupons

First I will concede that 98% of what occurred was my fault because I broke my cardinal rule of…read moregetting on the road without doing my maintenance. My MINI, just shy of 130K, inhales oil these days so the 8000-10000k recommended interval between oil changes is LAUGH OUT LOUD hysterical. I'm getting 4K at best. At. Best. We had some last minute business to take care of in VA Wednesday morning and my Tuesday was swamped. There was no way I could get the car to my trusted mechanic for an oil change. I was miffed about this since the maintenance countdown was at around 800 miles when I left. Still, I reasoned that I could just take care of it in VA (and secretly prayed I wouldn't get the low oil warning while on the highway). We made it into town fine. Last night on a 4th meal run the dang low oil light came on (3,000 miles since my last oil change mind you smh) and I said welp I'll just get an oil change anyway instead of topping it off. Now, I've only had dealer changes under maintenance plan or at my actual mechanic so living like the proletariat and going to a quickie lube service did not bring me joy. The $15 off full synthetic coupon did. As did the fact that I could sit in the car in my jammies. Ahem. I pulled up and was in the service bay within 10-15 minutes. This is when the fun started. No one could get my hood open. It's basically just a double tap on the hood once I pop it from inside. At one point there were 5 people trying to get it open. Hello - doesn't anyone YouTube??? During this roundabout the mulberry bush that was the bonnet, someone else asked where is the brake fluid? Like--- I was asked about all the services that don't actually need to be done and declined natch. Then I was told my front wipers were fine (they aren't, they're shredded like cheese) but the back one was "a little flat." It's actually perfect. I bet if I did a price comparison on front vs back wipers id fine something interesting... Again, I declined. Oil change is complete and I roll off only to see that the service light wasn't reset. So then I rolled back around lol. At one point my brother texted me "dude just get the hell out of there." That said, the employees were nice. I don't see too many MINIs in this rural town and experience is the best teacher so I guess they were learning on the fly. I was hype about the total $104 price for a full synthetic oil change. MINI and my guy typically take me behind the woodshed for $130-$140. But they also know where the brake fluid is sooooo. The real test will be if I make it the 500 miles back home unscathed. I will say though it rides like butter now, so something went right.

Grate service they wee very attractive with everything in my car even checked the battery without…read moreme asking grate job team

I had never seen or visited a Walmart Auto Center until this one and let me tell you, there really…read moreshould be more of them. I have now come to this location several times and rely on it for my car needs! The oil changes are affordable and fast. They inspect your vehicle thoroughly and call you if they have questions or think you need something done to your car. The service is professional and the employees here do the best work. Highly recommend this place for your car needs! They sell tires and batteries as well.

I was a bit nervous about Firestone after I had dropped my car off right before closing to get a…read more coolant leak figured out seeing some of their reviews. I got a quote a little higher than I wanted, so I called around and it was about 200$ more at both places I called. As a female college student who has a mechanic for a dad, I had some questions I wanted to ask to make sure I wasn't being ripped off. When I called Firestone back to ask those questions, I spoke to a woman needed to put me on hold about three times to get answers. Finally, she came back and somehow the price had gone up about 40$. I asked her how that was possible and she said "I don't know that's just how it is." I asked her another question and she then proceeded to hang up on me, as if my car was not literally parked at the shop to be worked on. I immediately called back and a man named Matt answered the phone. Matt was more professional than the woman I spoke to and answered all my questions and listened to my concerns. I think due to the woman being unprofessional and hanging up on a paying customer, they gave me a discount which was very much appreciated. When I went to pick up my car, the woman then rudely questioned my discounted price in front of me. My discounted quote was upheld. Firestone was able to get me in very quickly and get the parts needed quickly as well. While I don't appreciate being hung up on for simply asking rather routine questions, every other staff member I spoke to was very nice and helpful. Thank you Firestone for taking care of my car and my wallet! And thank you too Matt as well.

I talked to Stephen about fixing my tires. He was more than helpful. He was very kind and…read moreunderstanding. Will only be talking to him when I go! Great manager !

Dropped my jeep off hours and without an appointment as it was shimmying and rattling in the front…read moreleft and felt unsafe. They were Very responsive and called with a diagnosis (broken lug nut and lose tire bar, plus worn ball bearings) and estimate within hours of opening Monday morning. They estimated work to be completed Wednesday and called me Wednesday morning to say the job was done and under the estimated price. This was my second visit to the shop (first was for state inspection). I feel very confident and comfortable using this shop.

My daughter went alone to have them check her vehicle for possible needed repair. Very grateful to…read moreBrett and M&M Tire and Auto for treating her professionally and calling me in Texas to explain and give her the best options and their expertise while NEVER taking advantage of a young college female who did not know and was hoping for honesty. She will be back and they will be her repair shop going forward!! Thanks for taking care of my baby.

Went in to a State Inspection. Staff are very nice and helpful. You are even sent a text message…read morewhere you can approve or decline the services they offer. When you go back to pick up your car, you just pay for what you approved. Very efficient staff!

I just bought my first car and i am a woman please please please DO NOT GO HERE IF YOU ARE A WOMAN…read more THEY WILL TRY TO SCAM YOU AND OVER DIAGNOSE!!!!! it is terrible but they really will try to trick you into overpaying by a ton. they tried to charge me $750 for spark plugs alone, wouldnt pass me unless i paid $60 for new wipers even though they were changed 2 months previously.

One of my tires suddenly had a big drop in PSI and I could not for the life of me find the issue. I…read morecalled NTB and got an appointment same day for the next hour. When they called me back, they told me they couldn't find anything wrong with the tire, even after they took it off the vehicle and everything. Since nothing was wrong, they didn't charge me any fee or anything! They even replaced the valve on the tire for free for me incase it just wasn't reading right. They even checked things like my break pads and battery. Thankfully, they found out my battery (less than a year old) was almost dead! Thank god they checked or I could've been stranded somewhere. Michael was the individual who called me back I believe, so I assume he was one who worked on my car. Thank you NTB and Michael for your help and service. If anything is ever wrong with my car, I know where to go!

We used this location due to an emergency. My father's tire blew out while we were headed home and…read morehis insurance provided us with the closest location available to replace the tire. I called them up while we were waiting for our tow and we discussed if they had the tire in stock or if we could just go with what they did have. The person I spoke to was so helpful, she looked up the tire and said it needed to be ordered. I was also told they could replace all four tires and get us on our way that day. We ended up going with that option and were able to be towed to the NTB in time to get that done. Joe and his team kept us informed throughout and got us on our way as soon as they could. Everyone was just so helpful, we are beyond grateful for the help and courteousness.

We stopped here for an oil change today and experienced some rather awful…read morecustomer service. The man who greeted us did not bother to tell us that all employees would be working on someone else's vehicle. We waited, and waited, and waited, only to find out that they do not carry the oil filter for our vehicle. There was no "Sorry about your wait," "Have a nice day," or anything else for that matter. Epic fail.

So I went for the first time recently. As they performed my oil change they informed me that…read moreaccording to the condition and color of my transmission fluid, that I was due for a transmission flush. I informed him I had just flushed system and replaced transmission, they then showed me a sample of my fluid on some special kind of paper and said they must have not used the correct paper when they looked at it earlier. They next proceeded to tell my my wipers were dry-rotted and needed to be replaced or it would not pass inspection, they were 1 month old, and passed inspection at a trustworthy garage. Next they told me my tires needed to be rotated. I believe their tactics to upsell their services lack integrity, and I will never send another vehicle to them. Trust is an important factor for me with a mechanic, and they failed to gain my trust.

I scheduled an appointment for a tire rotation and balancing. The expectation was I'd be spending…read moremaybe $60. Nope! I spent $0 for this service which was awesome. They offer military discount and support veterans which is always a plus! I defintely recommend them for the lower end servicing. Alignments might cost something because they utilize high-end tech savy machines for that but I think it's worth going to them.

Very impressed with service from our recent stop. From walking in, greeted by Jeremy then the crew…read morethat plugged our tire, Excellent! Thank you to the crew at Discount Tire in Christiansburg!! We will tell our friends about your high level of service.