Dear Dr. Rob and Cindy, I am so grateful for the great care and skill you provided. I have never had a more thorough exam and accurate prescription. I have had no difficulty adjusting to my new glasses. Thank you! read more

I have been going to Phinney Ridge Eyecare for the past 20 years. It is a true family run neighborhood clinic. They are caring, accomodating and just all around kind people. I'm embarrased to admit how many times they've saved me when I run out of contacts and realize it just before vacation. They are not big on technology so if you want everything done online this is not your place, but I'll take a good genuine human connection and thoughtful care any day :) read more

Absolutely outstanding. Thoughtful and thorough eye exams that cover more aspects of eye health and produce more accurate prescriptions than anyone else I've seen. Friendly and kind too! read more

I have been going to Rob for over 30 years. I had to take a break because of insurance issues, and my last glasses were disappointing. This time, I got my prescription from Dr. Rob but filled them through another company. I just picked them up and put them on, and they were perfect. Both pairs! I ordered a pair of computer and driving/distance glasses. That wasn't my experience last year. Here is why I like Dr. Rob so much: * He takes his time and is thorough * He answers questions and makes sure you understand even if the issue is outside of your appointment * If he isn't sure, he will look it up * He loves what he does and shows his passion His business is a family business, and his wife Cindy is also great. You feel very welcome when you walk in the door, and she is so easy to chat with that you just want to stay and learn more about them as a company, their family, and their life. But at the end of the day, when Dr. Rob writes my prescriptions, they never require do-overs! read more

Excellent service, very friendly, and I felt like I was in good hands. They were able to fit me in for an emergency even though I was a new patient and my current eye doctor at a different clinic could not accommodate me. Exam was very comprehensive and cost was reasonable (I did not have insurance). I would without hesitation recommend them and I will definitely be returning for any future needs read more

Best of the best. Me and my family have been going there sense I was a kid. They helped me out back then and helped me out recently at the age of 25. Rob does an extremely comprehensive job and helping you figure out what your eyes need and the health and condition their in. 3X the time someone at Costco would spend on your eyes and that's a good thing because he's checking a lot more thing to get you exactly what you need. Cindy will do an amazing job explaining everything you need, any extra questions you have regarding the health and status of your eyes and does an amazing job helping you figure out what glasses style works best for you. The day these 2 retire will be a great loss that's for sure. read more

SO HELPFUL. I called in a panic because I had (unknowingly and stupidly) thrown away my last pair of contacts before a large weekend event where I would need to be wearing my (non-prescription) sunglasses. My old prescription was too old to even order contacts online that could be delivered in time. They were able to fit me in *the day I called* for an exam after they had actually closed for the day when I wasn't yet a patient and didn't have insurance. They also gave me enough trial pairs of contacts to hold me over until getting through that weekends event. They were both so wonderful, really cannot recommend them enough! read more

Exceptional service and attentive to my concerns. Probably the most thorough exam I've had in 30 years. Good personalities too...not stuffy and certainly not rushed. Highly recommend. read more

I've been meaning to post a review for Phinney Ridge eyecare for eons. Run by a lovely husband/wife eye doctor team. We've been going here for ten plus years. Exemplary customer service. Feels like a visit to old friends instead of an appointment at the eye doctor. Lovely selection of frames, tons of toys to keep waiting kids busy, thorough vision exams. The best eye doctor experience I've ever had. read more

My last optometrist was amazing, however he's on the East Coast (CT) and as tempting as it was to continue using him when I visit home I decided to stay local in Seattle. I called a few optometrists that came recommended my friends or fellow Yelpers and what made my decision easy was speaking to Dr. Cindy on the phone. She was informative, patient and most important friendly. A bonus for me is that they are less than 15-minutes away from home and next to my favorite ice creams store! Dr. Rob was fantastic, easy to speak with and pinpoint the correct lenses for me (we tried something new and I'm very happy). I highly recommend them. And truly, thanks fellow Yelpers you continue to send me in the right direction! It's a big help to someone new to the PNW and other locations when I travel. read more

I love this place, they are so nice. I've bought many glasses here too. I wish they took my insurance. It's nice to support a small neighborhood business. read more

Really friendly staff. Let me use their tools to fix my very bent frames (I have the experience to do so.) Will definitely return to them in the future. read more

Two great doctors to tend your eyes. A store full of great specs to adorn them. Super friendly, super helpful, you couldn't be more pleased with your experience here. I went and got my eyeglasses, and a pair of sunglasses and will indeed go back to update my prescription. read more

Good communication and an on-time visit. The Drs explain everything they do and aren't pushy with sales. Very family-friendly office with kids toys. Yelp reviews steered me to this place and I wasn't disappointed. read more

Eye problems on a sunny Friday afternoon in Seattle? Called every place and came up with nothing. And then I got a call from Phinney Ridge Eyecare saying they'd stay after and see me at 6:30. Dr. Rob spent 1.5 hours making sure I wasn't having something more threatening to my vision. I stepped up to the desk with my credit card and the bill was a third of what I expected! What great service and care. I'll be back!!! read more

Knowledgeable, patient, friendly, fun staff. Great service--they spent lots of time doing a thorough eye exam and helping me pick frames. Nice vibe! read more

I've had glasses for over 30 years, and I've seen all kinds when it comes to eye docs. I love these guys. Seriously. Smart, funny, and incredibly good at being patient and doing a thorough job. They don't push anything on you. They actually... care. I can't recommend them highly enough. Even though they're Cal grads. read more

After going to Costco Eyecare for years, I had to switch optometrists because of my insurance and also convenience (looking for something in my neighborhood). I tried Sears Eyecare for one year and had a very cold, uncomfortable experience. I am so grateful for yelp, because it led met to Phinney Ridge Eyecare. After three years of great service and care from Rob and Cindy, I can't imagine going anywhere else. I love the charm and convenience of the location. Nestled in the Phinney Ridge neighborhood, the office blends in like it's your neighbor's house. Walking in, I literally feel like I'm visiting a neighbor! read more

I found phinney ridge eyecare through yelp. Many salutes to yelp for making my life better yet another time. This is a wonderful place both in terms of quality and how inviting it is. Dr. Rosales does a super thorough job. For my annual eye exam, he took me through more diagnostic processes than all the big eye hospitals (and their specialists) I went to before. He shares a ton of information about my eye situation, explaining the inward workings and helps me get educated and to take control of my eye health. He is amazing. Dr. Woo's wit cracks me up every time and makes the visit so joyful. She is very accommodating and is a pleasure to work with. I eagerly await my annual eye exam. Give it a try, no disappointments here! Its a place you will build a relationship with. read more

I would highly recommend Phinney Ridge eye care! The docs are great, very thourough and we're even able to squeeze me in when I had a pressing concern. I also appreciate how Dr. R gives all sorts of preventative tips as well. Thanks for your great care! read more

As far as doctors, getting things done, I live a crazy life with having grown up in Seattle area and established long trusted relationships with doctors, and then for the last 5-6 years living in Spokane/Cheney area about 9+ months out of the year as I am a college student. Rob and Cindy, always manage to find a way to get me in while I'm home on breaks, they coordinate with me for things like fixing or replacing frames via mail, or since sometimes I get my exam and frames picked out while home on break, but they won't be done before I go back they'll mail them to me! They answer my crazy questions over the phone about what to do about my allergies all of a sudden acting up more in my eyes. And last summer when my eyes all of a sudden started having really weird symptoms like a giant black spot in my vision, and white sparkly lights in my right peripheral field, and I was completely freaking out, they got me in right away and helped me work through everything including referring me and helping me get in ASAP to a really great retinal specialist. I ended up having a very rare temporary eye disease called Multiple Evanescent White Dot Syndrome (MEWDS) and they worked together with my mom (an NP and my care coordinator) and the retinal specialist to take care of me! They have been more helpful than the neurologist I've been to see for my migraines as the symptoms are largely optical related. I honestly can't imagine going anywhere else to get my eyes checked. I don't know that I could trust anyone else, and I can't imagine any other doctors being able to make me feel as cared about as Rob and Cindy! Give them a call, you won't be sorry! read more

Went to see Dr. Rosales for the first time last year. Can't add more praise or information then is already here in all the other comments. So why am I leaving this uninformative review? To remind myself where to go when I have my once every 2-3 years eye exam, plus to remind myself that maybe I need to go have my eyes checked soon. read more

This place is a treasure. I've been seeing Dr. Rosales for a few years now. He's thorough, knowledgeable, and just an all around nice guy. Both he & Dr. Woo provide friendly, individual service. Very comfortable shop with good selection. A pleasure to do business with them. read more

I can't remember the last eye exam I had. If I can see, then I'm not worried. To my chagrin, I stopped being able to read the tiny print on important things like food package ingredients and the 800 numbers on my credit cards. To make matters worse, I started having trouble focusing on print while reading books at night. Ugh. I needed an eye exam. I looked up optometrists in my medical plan. After seeing a bazillion names, I decided Instead to find good reviews on Yelp and then cross reference with my medical plan. I settled on trying Phinney Ridge Eyecare. When I called, I didn't get an automated, "please press 1 if you would like to schedule an appointment" BS. I got a LIVE person. When I asked to schedule an appointment, I didn't have to plan for a three-month wait. I got one the following week. When I showed up, another customer was getting assistance, but I was greeted and had to wait all of ~five minutes before being ushered into the exam room. The exam was very thorough, and the optometrist, Dr. Rosales, quite nice. Verdict: astigmatism, with a bit of far-sightedness. When I asked if I could get away with some over-the-counter reading glasses, Dr. Rosales was open to the idea. He did show me the difference between OTC and prescription lenses. Since my goal is to see, the prescription won hands-down. Dr. Woo helped me with frames for my new planned purchase. Since trying on sunglasses always makes me sick (nothing ever looks good), I was prepared for some serious nausea. Didn't happen. Dr. Woo selected different frame styles at a variety of price points, and I still can't believe I liked the first frames she picked out the best. I kinda look like a cool librarian. While I would rather not need vision correction, I'm delighted Phinney Ridge Eyecare exists. read more

I was strolling through Phinney Ridge with my broken glasses in my bag. Decided to walk in and see if they had any advice on how to fix my favorite pair. Without any hesitation, the lady (I suspect the owner) grabbed my pair and dug through her eye equipment box. In a matter of minutes, my glasses were back to their beautiful self! Really appreciate her for doing this. read more

Was shopping around for a pair of glasses. Found this place on Yelp with great review. Called and the lady answering was super friendly. She was very upfront about being out of network and still patiently helped me do some estimate of cost. Sounds like they are doing great safety measures too. I will search a bit more to see if there is any in network I would use, but this place will be my first to go if I ever decide to go out of network. read more

Both Drs Cindy and Rob are friendly, helpful, professional people that have created a very relaxed atmosphere to do business in. The exceptional care they provide shows in the very thorough exams I have received from Rob. Cindy was also most helpful explaining the insurance process for me. I never feel rushed here and always relaxed. Every business needs money to survive, Dr's Cindy and Rob get that when you provide exceptional care for people the money part takes care of itself. At least I assume it does since they have been running this business for so many years. The frames I picked out are the first I've had to wear on a regular basis and their extensive selection allowed me to find a great pair that I like. Also important that my wife likes em too! Thank you for your great customer care and see you next year for my checkup! read more

I've been going here for a couple years, and will keep going back. Dr. Rob does a very thorough eye exam, and I'm sure my eyecare is in good hands here. Their collection of frames is pretty good too. (I would also check Eyes on Fremont--also excellent--before settling on a pair though!) Plus points for accomodating me after hours when my eyes were super red and I needed a treatment recommendation. Lenses and frames are about the same price as other places. read more

This is possibly ONE reason I would ever return to Seattle. Drs Rob and Cindy make the painstaking process of dealing with optical carrying on totally painless. The shop and the experience one has there is tantamount to that of a small town general store (with a focus on optics). A two hour visit is normal and the interaction with other patrons is customary. Getting friendly advice from another patient has always helped when faced with that question of questions, "Do these [glasses] work?" My partner and I are living in SF now and are seriously considering putting our optical needs on hold until the next trip to Seattle because we know no better eyecare exists. Great experience. Great staff. Great assortment. Save yourself time and just go here. read more

Edit: What was I thinking?! Based off my initial review of this place,I can deduce that two years ago I was a complete fool! This place is great! Dr. Woo is great! The man is great (and handsome)! Everything about it is great! great! great! I think two years ago I was much more concerned with buying the wackiest pair of frames possible than having a genuinely accurate prescription made or having quality of service. Silly me; what can I say? Not much.. But I can rescind my previous, very shallow review. Not that this one is much better.. just considerably more positive.. I'll stop now. ------------------- Previous (Inane) Review: Since this is a fairly conservative neighborhood, I didn't expect to find any really unique frames from this place. For a small optics place I suppose it was adequate, but I ended up re-using some old frames instead of buying any new ones. The woman that works there is incredibly blunt and honest about what she thinks of frames on you. However her taste is conservative, so for somebody like me, who wants to make a statement, it's not very much help. The doctor there is incredibly nice and friendly. I get my eyes checked there every year or so and it's always a fun thing to do, rather than a chore or obligation. read more

Really can't say enough great things about these guys. Rob & Cindy make a warm, welcoming, and skilled team. Cindy will remember your entire story after a single visit and gave great advice to my 17 y/o daughter on selecting new frames. read more

Robert Rosales is the nicest medical professional I've interacted with. He doesn't rush anything, is willing to answer all questions, and comes off as very honest. Also, his wife Cindy (the other doctor) is super funny and patiently spent several hours picking glasses with me read more

Rob and Cindy are great! I tell everyone i know to go here for their eye exam! This isn't some hole in the wall optometrist's office either they have great frames, and a lot of them too. They work really well as a team and listen to what people want while helping you find it. Thanks Guys! read more

Phinney Ridge Eye Care rocks. I'm fairly new to glasses, having worn my old pair only sporadically for about five years. (Bad idea apparently.) I had to get two new pairs of glasses a few months back, one for working/reading, and one for everyday use. It's the people that make a business rock, and Dr. Woo and Dr. Rosales make a great combination. Dr. Cindy Woo has a swell, outgoing personality, and was great about helping me narrow down the frames I liked. They have so many unique frames that I really had a hard time choosing. I'm very particular, so it was surprising to find so many cool frames. In fact, every time I walk in the shop feel like a kid in a candy store. Dr. Rosales' exam was comprehensive and pain-free. Most importantly, it was accurate. The glasses they made for me corrected a serious problem, as working had become intolerably painful. Now I have to get prescription sunglasses, and I am saving my pennies to be able to score another pair of their awesome frames. By the way, I went to four other shops before landing at Phinney Ridge Eye Care. One other shop had a pair of frames I liked. These guys had at least five pairs. That says a lot about their eclectic tastes. I will never be one to wear contacts, so having a place like this where I can feel at home just rocks. read more

It's not hard to figure out why this but place gets so many 5-star reviews. Dr. Rob was cool, smart and professional as stated in many other reviews. It was a completely painless experience and the exam was very comprehensive compared to previous experiences at other places. No rush, completely stress free and no sales pressure to buy glasses/frames from them. Exactly what I was looking for. I will highly recommend this place and will return in the future. read more

I really like this place. Both of the doctors who own and run it are capable, friendly and helpful. I've had mixed experience with optometrists in the past but I'm thinking I've got a good one here. read more

I can finally see my computer screen! The "fancy" place I went to in SLU for my first pair of glasses gave me progressive readers that were great for my phone but nothing else. I stopped in to Phinney Ridge Eyecare just before the holidays and got the proper prescription for reading on a computer monitor further away. Dr. Rob was helpful, professional, and very fast, even though I had no appointment. I really appreciate it! read more

I needed an optometrist near my neighborhood and found Phinney Ridge Eyecare so I decided to give them a try. This is a really nice place run by Dr. Woo and Dr. Rosales, a really friendly couple. Dr. Rosales was really patient with me eye exam and Dr. Woo helped me pick my eye glasses (I ended up buying the first pair she suggested, which were really cute and fairly priced). Shortly after the eye exam I got my glasses, which were very cute and mostly covered by my insurance. Great place, great selection and great service! read more

I guess I've never had a great eye doctor before. I'd only had eye doctors. Now I can say I know a great one. Dr. Robert Rosales answered every one of my many questions clearly & fully. He talked to me about how to stimulate & release the oil in my tear ducts, how prolonged computer use causes harm by reducing our rate of blinking, about how diet contributes to eye health, about laser surgery, progressive lenses, about warby parker & even about skin cancer. Wow! I found my eye doctor. Thanks. read more

Adequate introduction, Great Exam, Poor Follow up Friendly demeanor on the phone when I called for an appointment; got me in for an appointment in a reasonable amount of time. Although the clinic feels to have been built into a house, is a bit disheveled and cluttered, it had a "homey" feel and Cindy was as friendly in person as she was on the phone. Dr. Rosales has wonderful demeanor, took his time to get the prescription (for contacts) right and ensure I had a good experience. Impressed with his "bedside" manor and would recommend him. He explained the care plan - order new contacts, bring me back in to see how they fit... try 'em out for a bit and come back in to ensure these worked well for me. Sounded great. The problem - and the fact I can't recommend Phinney Ridge - is in the follow up. I was told my contact lenses would need to be ordered, but "could" possibly be in with in a few days. Regardless, Cindy offered, she'd let me know as soon as they came in. Two months later, I called to find out what the deal was. After a painful dialogue while Cindy, with some trouble looked up my patient information... then painful-er wait while she searched, what I imagined through the thumping I heard on the other end of the phone were the same piles of papers and boxes on the front counter as when I came it, she "found" them. Turns out the contact lenses had been sitting there for... about 2 months. "They must have gotten lost," Cindy offered. I explained I wasn't impressed. "Well, they're here now!" Cindy explained in a chipper voice... as if a 2 month snafu was superfluous. I offered that I was frustrated at the lack of follow up. "Well, they're here now!" Cindy offered as her mantra, apparently against any negativity from a silly patient disappointed that his contact lenses were "lost" and aftercare was nil. "Well let me make an appointment to try them on. Dr. Rosales said he wanted to see how they fit when they came in." I asked. "Oh, no... just come get them. You don't need to try them on here. They're ready!" Cindy said in her chipper voice. "The doctor said he wanted me to try them on to see how these fit." I repeated. "Oh, there's no need for that... just come get them!" Cindy cheerily said. "Would you check with the doctor?" I asked, "He told me he wanted me to try them on at the office, so that he could examine whether they fit properly." "Oh, we don't need to do that. I'm sure Rob didn't need you to do that. Just come pick them up and take them home, then let us know if there are any problems," Cindy countered. "Would you please check with 'Rob'?" I asked, "HE TOLD ME HE WANTED ME TO COME IN AND TRY THEM ON IN THE EXAMINING ROOM." Cindy would have none of that foolishness, repeating her earlier refrain. Now 10 minutes into searching for my patient information, my lost order and a bickering match for whether I should follow the doctor's directions... or cindy-the-front-office-wife-of-the-doctor's orders... I was now late for an appointment. "Please check with the doctor whether he needs me to come in... or if I am to just 'pick them up and try them on and let you know of there are problems'", I asked. "I have to go, I have a meeting starting." "Oh, well... I can make you and appointment if you want," Cindy finally relinquished... "just hold on and I'll see what's open!" she cheerily added. "I'm sorry, I'm late for my meeting. I'll have to call back to finish this." I answered. "Oh, this will only take a few seconds!" she said (more rustling noises in the background while another few minutes went by). "I'm sorry, I'm late for my meeting. I'll have to finish this later" I repeated. "Oh? You don't want to do this now? I can do this now, just hold on a minute." (more rustling noises in the background). I hung up. It is now 3 more months later. Haven't heard a word from them. Apparently my contacts are still sitting *somewhere*... Love 'Rob," I like Cindy's cheeriness... but hell... I can't handle the disorganization and lack of follow through. read more