Great service, the staff always go above and beyond and Doc Penn is great! They have great brands and never have any issues with my glasses. read more

I love it here. I've been coming here for probably like 10 years now and it's my go to whenever I'm in need of an eye exam or new glasses. When I had an issue in the past with my current glasses prescription, they were quick in finding out what was wrong and figuring out a solution. My doctor here is Dr. Penn Tran and he's always helpful and caring. I wouldn't want to go anywhere else for my exams or glasses. They have a wide selection to choose from as well as good brands or budget options. I splurged on myself last time and I'll definitely be keeping these glasses for a while. I always make my appointment months in advance as well, I recommend making an appointment as they can get busy. Staff is always nice and the office always looks in pristine condition. A review was long overdue :) read more

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DO NOT BUY YOUR GLASSES HERE! The staff is great, and the optometrist is amazing. I would come to get my prescription here, but this was the first time I ordered glasses through them. Their manufacturer is one of the worst I've ever seen. Two weeks after the order, the glasses arrived with the wrong prescription which they thankfully caught. They had to reorder lenses, which a month and a half later from the initial order only one set arrived! Glasses are not cheap, and they are necessities. I only have one of my glasses and the other I am still waiting on. The staff was apologetic and upgraded my lenses for me for the hassle, but this is beyond frustrating. Get your prescription here, but buy your glasses somewhere else! read more

Wonderful staff, quick and very helpful. Dr Tran was great made sure I understood everything before finishing my exam and made the whole process easy. My optician Eileen made my day and was very helpful in picking out the best frame for me read more

Let me first start by saying this office is amazing. Dr. Tran is so polite and helpful. He listens to my concerns and then gives his opinion. He is extremely knowledgeable and cares about my eyes. It's nice to have a Dr. that's listens and wants the best for you! Now let's talk about the staff. The office manager Angela's customer service is impeccable. Angela is the type of manager you want in your corner. Her customer service shows in her smile and tone of voice. She takes her time and finds every option that works with your insurance and pocket book. I highly recommend this office and staff and Dr. Tran read more

Great service! The staff is welcoming and efficient. Dr. Tran checked my eyes and sent me home with a supply of contac lenses as I wait for new ones in the mail. It took less than one half hour. read more

Diego is very helpful and detailed. He happen to answer my call and was very helpful with my questions and when I stopped by for lense warranty the process was fairly quick and he was able to do a quick frame adjustment as well. read more

Dissapointed- I went here for a couple of years but deeply dissapointed with one thing after an other- appointment times are not when they say they were(often waiting 15 mins or more)- glasses arrived 1 month after they said they were, my glasses were blurry when i first recieved them, at first they didnt want to help me until i continously followed up with them and had them recorrected, found out my glasses were blurry due to wrong prescription from new optometrist just recently, deeply dissapointed-will not be returning, read more

Lousy service. Lousy hours. Lousy workers. You'll find better service somewhere. Only cute thing about their business is their name. GO SOMEWHERE ELSE WHERE GREEDINESS ISNT FOUND. Mark my words. Disgusting principle all over. It's probably good for poor college students but if you've principles, find people who cares about their customers. Not to forget mentioning, their service comes with LONG waiting time to get frames and no communication when they got it. Anyone can help find me a good eye glasses that has Ray Ban home preferably. Well rated. With VSP insurance. read more

They're horrible with customer service. They'd act nice but when you're ready to get stuff, they'll charge you arm and leg. They made it seem as if they got my back when my glasses broke, but then when I actually need more contacts? They provide minimum of 180 contacts when I only need less amount. Wouldn't even budge. Wouldn't make manager available. Their diction sucks. GO SOMEWHERE ELSE. HOURS SUCK TOO read more

Decided to try this place for the first time for an eye exam and am overall not impressed. I will not be returning for the following reasons. Pros: - The workers are kind. - Excellent selection of frames. Cons: - Concerns about sanitizing equipment. People are coughing up and down the equipment where exams are taking place and should be throughly cleaned between customers. - There is no centralized reception area and limited seating. - Parking is terrible. - Most importantly, please don't play with peoples time. Waiting to be seen by the optometrist takes longer than expected. I waited for an hour and ultimately wasn't seen by the doctor. I will gladly go where my time is respected. Especially if I am paying hundreds for frames. - Concerns about patiently confidentiality due to placement of staff desks and general office layout. read more

Manager said verbatim to me, 'Why can't you be patient and just wait till next week?' As if wanting my glasses ready on time is an inconvenience for her.... Waited two months btw. Thought that was pretty patient? read more

Been going here for many years now, and I absolutely love the doctors and staff. They're always very attentive regardless of how busy it may be. Book a few weeks in advance because their appointments fill up quickly. There's also a great selection of frames to choose from such as Ray Ban, Salt, Quay, Versace, Tom Ford, Coach, Gucci, Prada, Ferragamo, and Dita Radihacker. read more

I definitely recommend C U. I had my eye exam last week and Dr Tran took his time to explain every step. Dr Tran and his staff makes you will welcome. Excited for my new Versace glasses. read more

Eye-C-You Optometry - Huge election of frames. - Optometrists Near Me - Riverside, California

I've been with Eye-C-You for nearly five years, and even though I've moved quite a distance away, I still see myself driving here annually for check ups and updates on prescriptions. What's ridiculous is even though I've come here nearly five years, I really only visit once or twice a year. In other words despite five years of visits, I don't know remember many of the staffs' names. However, the optometrists and staff here were always super professional and personable. Despite the high volume of orders and work that they have, they are always able to strike up conversation that is beyond small talk. I leave without a need to return after receiving my prescription contacts, but I return anyway sometimes to interact with the staff and window shop for new frames. What amazes me more is that the staff here are not only personable but nice as well. They are up with current trends and knew which frames to select for me given my face shape and personality. They are also honest when frames don't quite work out and the positive affirmations have always been a confidence booster despite my low self-esteem. Because of them, I know have multiple sets of frames that I use as well as color contacts, a realm I never would've considered had it not been for a staff member's suggestion to try them on. About half the time that someone sees me with color contacts, they always compliment me on them, and I've noticed my own personal growth through these small yet impactful interactions here. Some things in life are priceless, and vision is one of them. For me, a trip to Eye-C-You Optometry is also one of those things. read more

I've had my eye check up here before for a prescription and it was good in 2023. I came in today for a glasses fix, note they never broke off the hinge but a connecting piece of it slide off. I asked if they could fix my glasses and she picked them up said no and put them down and asked "So what do you want us to do" in a snarky manner. Sorry but that customer service was below average and they could've at least provided other solutions or even temporary ones. Even a better diagnosis of the issues would have sufficed. I went to Lens crafter and they fixed my issue in less time I spent there. read more

They are able to do free repairs on eyeglasses/sunglasses which I really appreciate :)) I didn't have to bring in any screws and they were quick and efficient. As for parking there is no specific one for the optometry place just park in the UV. read more

Optometrist is amazing! We have been coming here for my sons glasses for 6 years. My son is 12 now and the optometrist has always been great with him! I also wear glasses and I've been to lens crafters and other eye doctor places I have never seen an eye doctor as awesome! If your child needs glasses definitely come here you will be glad you did! They even see adults if you need glasses. Appointments are important, but the doctor is worth it! read more

My go to optometry. Always great deals and amazing customer service. Recommend to everyone.

got recommended new brand Flexon really happy with it. Been coming here for seven years highly recommend it. read more

Eye-C-You Optometry - Been coming here for seven years great service doctors are professional staff is very friendly. - Optometrists Near Me - Riverside, California

Been going here since they opened up. I would recommend this place to all my friends and coworkers especially when I worked at UCR. The staff was nice and the doctors were awesome. What changed now in 2022? Past two years I've noticed customer service been slacking. No one answers the phones. You have to keep calling to get to someone. Email? Good luck, they told people that email responses are low priority and phone is preferred. Would be great if someone picked up. Turn around time for glasses and contacts are now 3-4 weeks instead of the usual 1-2. I get you guys have more customers as now there's more desks inside the small office space and literally no room to look at frames. But if your customer service is going to suck and turn around times are now that far behind, please stop accepting new patients or hire more staff/find a bigger place. I'm sad because the doctors are amazing but the staff sucks and I won't be coming back. I even paid extra for VSP just so I can keep coming here, but no need for that anymore. read more

If you are looking for a "GOOD" optometrist this is it!! I have been coming here for several years & have been wearing glasses since I was 14 and had not found a doctor like Dr. Tran he is amazing! He's very informative, shows interest and is very good at explaining your options! I wear contacts and glasses I have family that comes from AZ & TX to this doctor I highly recommend this place! read more

Very patient and kid friendly. My medical insurance wasn't going through, and they helped me so much locating the correct phone number, and everything worked. Oh, needless to say, i was with my kids, and the level of patience they had with my kiddos was amazing. Thank you for being so fast and professional! read more

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The receptionist is great, a bit far to walk. Clean and well stocked. VA sent all info required. read more

Made an appointment for 11 am and still haven't been seen by noon with only 2 people in the waiting room. Staff is friendly but extremely slow read more

Eye-C-You Optometry - Empty. - Optometrists Near Me - Riverside, California

Excellent optometrists here! Very nice and go the extra mile to assist. Most of the front staff are nice and helpful. read more

We went to this place because my Dad was referred by the VA. The Dr was nice & very helpful & even gave my Dad good news. I would recommend this place if you need an eye exam, glasses, or contact lenses. Thank You!!! read more

Cannot recommend these guys enough! Dr. Tran and his motley crew are a cut above the rest. They've got all the new gadgetry to measure your prescription, and the entire process was so non invasive. On top of that, an excellent selection of frames to choose from. The two times I've been in, they've gotten to me in a timely manner with top tier care. I highly Eye-C- You for your next appointment. read more

Perfect place to go I absolutely love it here been coming here for years for Me and my son definitely recommend this place and the staff is great this place is the way to go read more

Eye-C-You Optometry - Optometrists Near Me - Riverside, California

Cannot even get through. They keep answering and just placing you on hold. I don't want to even imagine what their service is like.

I've been living in Riverside for a long time now, but haven't been doing my due diligence with getting my eye exams. When my old optometrist retired, I needed suggestions from others and so many people suggested Eye-C-U. I am so glad they did! I just stopped by one day to schedule an appointment for an eye exam, and someone had missed their appointment so they took me right away! In no time at all, the friendly staff had registered me as a new client and I had been pre-examined while I waited for a few minutes for the doctor. Within a minute or two of being registered in, the doctor came out and showed me to his exam room. The doctor is incredibly friendly and put me at ease immediately. We chatted about my history of eye exams, and he got right to it! He was very helpful, and it was a quick exam. One of the options when I signed in was the get digital retinal imagining--which I hadn't ever had and didn't know if I'd need it. He suggested doing it if I could fit it into my budget ($30) because those images can show him the other 70% of the eye not seen just in exams--and can show you if there are any issues you need to deal with quickly. I opted for it, and when they were done, the doctor walked me through the images and told me that if I transferred to another eye doctor, they could always send them along. After getting my prescription, the doctor led me out to the lobby to work with Valerie to find some frames. She was super helpful and grabbed a bunch of glasses for me to try based off of my preferences that I discussed with her. I ended up getting one of the pairs she suggested, and I love them! She walked me through all the pricing and options for the glasses, which was very welcome. Since they didn't have one of the lenses at the location, they had to send out for it. When I told her that I may be out of town the day they'd be ready for pick up, she said she'd try to get them in quickly. The next day, I received a text that they were already in! Suoer great experience at this location, and I would highly recommend this place for anyone needing a great optometrist! read more

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Angela was absolutely amazing she helped me over the phone today! They are double booked until next month but I won't be in the country then so I explained I may have an eye contact stuck in my eye. After thoroughly checking her schedule she was able to squeeze me in tomorrow. I really appreciate the service and professionalism shown through every staff member here. It's because of professionals like Angela and her team that I will continue to bring my business to them. Many thanks "you's" Angela's you are most likely saving me from an eye infection. read more

Amazing the doctors are nice and kind and they are lovey persona in the world 100% the secretaries are kind people read more

Eye-C-You Optometry - Fishy - Optometrists Near Me - Riverside, California

My father came here to an eye exam and it was determined that he had severe cataracts and is in dire need of surgery. Since his exam and the recommendation for surgery was determined I have been going back and forth with the staff to get the referral properly processed. It has been very frustrating in working with staff in getting this task completed. I finally decided to get in person to address the issue. I'll keep my fingers crossed that this works out. Moral of this story: Find an Optometrist with compassion and one who truly cares for their patients. read more

Convenient location close to home and school. Sadly, my insurance recommended this location, but my insurance was not accepted and I had to pay out of pocket. My eye exam went well, very informative. But my exam information was not filled out entirely, the near and far PD information was not included. There is a space for it, but it was left blank and since I need progressive lens I need that information to purchase glasses anywhere even with them. And the optometrist did that portion of the exam, because he told me he was doing it, unless he forgot to fill it out. I've reached out to the office twice and I have received no response. Also I was advised the receipt for the out of pocket cost would be emailed to me. I have requested that twice as well. Customer service and follow ups are in need of improvement. Disappointed with entire experience especially since I can't move forward with purchasing eye wear I need since I am having trouble seeing... not very optometrist like to leave a customer with impaired vision. On top of that their office is filthy. All of the glasses and cases were covered in gray dust and dust balls. It made my eyes itch. The sitting area was dirty with used Kleenex under a chair and a Juice it up drink that had to have been sitting in the area for days. The drink was separating and changing colors. The chairs were covered in dust and white marks, nothing a good wipe down and vacuuming couldn't take care of. But the fish tank was clean and clear. read more

I absolutely love eye c you, the customer service is amazing. I'm never given a hard time and they make everything se easy for you. definitely recommend :) read more

Amazing opticians. All the staff is super friendly n helpful. They are always trying to help their customers save money and make the process super easy by doing all the admin work for you. read more

I love coming here it is always so good when I need new glasses and they never charge much.And the fish are beautiful. read more

Eye-C-You Optometry - Fish tank - Optometrists Near Me - Riverside, California

The doctors there are great, particularly Dr. Tran, but unfortunately the male receptionist with the anime stickers on his cup is consistently unnecessarily rude and unwelcoming. I recently went here with my mom and was less than impressed with his service, and this is apparently a consistent thing whenever she goes there. read more