Very smooth experience for our family. Excellent providers and selection of glasses and frames…read more Very thorough examinations and patient care. Glasses are more expensive but have guarantees and coverage for damage. Highly recommended.

WARNING: Dr. Gregory Richard performed light adjusted cateract surgery on me in June of last year…read more He told me (it's not stating it too strongly to say promised me) that I would never have to wear glasses again. The brochure said the same thing. Never did he say there could be complications. It cost me $8,000 that was not covered by insurance. I was so excited to never have to wear glasses I took the money out of my retirement fund. After surgery my eyesight is much worse than it was before. I can barely see out of my left eye and still have to wear reading glasses. I now have to have surgery to remove scar tissue caused by his surgery. I would stay away from him and his clinic.

One finds amazing professional services through word-of-mouth recommendations. And that is…read moreprecisely how I found the office of the Optometrist Dr. Guy Dietels, located in a small but inviting space, with the entrance on the right side of the Sam's Club in Roanoke, Virginia. After being awarded the Yelp Triad Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants, businesses, and entertainment venues, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And the Optometrist Dr. Guy Dietels, in Roanoke, Virginia, is a perfect example. Having no association with Sam's Club itself, this visual exam facility is operated by Dr. Guy Dietels, an independent Doctor of Optometry. But don't let its small size fool you. The office is clean, organized, and well equipped with all the required equipment for the Optometrist to perform an excellent eye examination to prescribe eyeglasses, and make a diagnosis of the condition of your eyes. The administrative assistants are very friendly, welcoming, and professional. The first time I visited, one of them was very helpful in finding out if my insurance covered my eye examination there, and later on when I phoned her, in scheduling an appointment on a convenient day for me. Today, when I went for my appointment to have my eyes checked by Dr. Dietels, the other, also very friendly, administrative assistant, welcomed me and had me fill out the new patient form, after having a look of my insurance card. She then very professionally performed the preliminary eye tests, and had me take a seat to wait for the Doctor to see me. All the positive feedbacks that I had received about Dr. Dietels, none even compared to the wonderful person as well as professional that he was. He introduced himself to me, and was very kind, courteous, and professional throughout the entire examination. He took his time examining my eyes to make sure my eyeglasses prescription came out perfect, as well as performing all the other routine tests, and dilated my eyes to check for any abnormalities. Everything came out well and I walked out of the office with the satisfaction of having had Dr. Dietels far exceeding the high expectations I had of him. I highly recommend him and his wonderful staff and definitely plan on returning for my yearly checkups.

Perfunctory examination without dilation that cost as much as the typical ophthalmologist's…read moreexamination. Too expensive for a Sam's Club optometrist.

As with LensCrafters next door, it's bad customer service (by one person) that keeps this place…read morefrom being perfect. Still, after several visits and phone calls, there's no denying that the staff who have helped me know what they're doing and I can trust them. The high-tech comprehensive eye exam, and multiple rooms that you move in and out of have soft lighting and have helpful info posters. The two staff that we've interacted with are knowledgable and patient enough to answer any questions we have without unnecessary attitude, and making appointments is as easy as a quick phone call. The wait has never been too long, and there's a TV screen in the small waiting room that seems to have eye health-related commercials on a loop that can be interesting to watch. I'd recommend this place.

They canceled my appointment!!!! They are no longer taking…read morepeople at this location?! I don't know ‍ f they are shutting down or what is going on here! 12/27/2019

Mark and his assistants have always been super helpful to me and my family. He treated my boys just…read moreas if they were his. Me, being rough on glasses. Had several "emergency" eye glass s8tuations. Mark always did the best he could. I consider Mark a good friend, and highly respect him personally and professionaly. Norman Croy

popped in to see if they could fix my sat on glasses, which they did no charge…read more saying bye to my current eye practice, and hello to See Mark Optical

Dr. Best has been attending my optical needs for many years. He also attended my husband. He's…read moregreat, comfortable, and easy going. I have recommended him many times to others. It's easy to get an apointment fast.

Thorough eye examination and extremely careful in fitting my glasses and my husband's. We are…read moreolder and had experienced frustration with other providers fitting our glasses

My family and I moved here from Minnesota a little over 2 1/2 years ago. As with many transplants,…read moreI was anxious about finding new doctors to address my family's various needs. Finding Dr.Quesenberry and his staff for eye care was a Godsend. Not only are they extremely pleasant and welcoming, they are patient with my many questions and have made sure that I get the most from my insurance plan. During appointments, Dr. Quesenberry takes the time to address how my medical conditions and medications may affect my vision and proactively monitors my existing eye problems. I can honestly say I have gotten the best prescriptions here as well which is saying a lot since I've been wearing glasses for almost 40 years! During this crazy time of COVID19, they have handled scheduling appointments with as much professionalism as possible. Sometimes wait time may be a few minutes longer but only because the team is determined to still give the best care possible. I highly recommend this office for all ages!

I come for my annual exam every year and have to block out 2 hours as the wait time is so long…read more Good care but it needs to be improved