I couldn't ask for better care for my eyes than what Dr. Neal Jessup and his staff provide…read more Exceptional service that's always above and beyond. Best Optometrist in the area by far.

Honestly, I have a huge fear of anything having to do with eyes and this was my first time getting…read moremy eyes checked. They were great, they were also able to do the exam without dilation so I could get back to work. They were also very respectful of my time and knew I had a short window to do this appointment. Everyone was great to work with and I'm excited to have my glasses in a few days.

Dr. Stewart and staff were super professional and friendly. They took care of my mother and set up…read morean appropriate referral for her for additional care. Would definitely recommend this practitioner and practice. Exceptional eye-care!!!

I moved here 16 yrs ago from Tn. After trying two of the large eye clinics, I could not find…read moreanywhere that i felt cared. I was about ready to go back to TN to my old eye Dr when i found DR Stewart. Fir the first tie in yrs, i felt like they cared. Eye exam was great, they took there time. One and a half weeks later, I got my new glasses. They may be the best glasses I have ever worn, prescription is awesome! The last place that started with a V, made my glasses 3 times before I could see with them.

The very best eye care. What a personable and thorough doctor. His optician was helpful and…read morewelcoming. I've been seeing Dr. Best for over 30 years and absolutely recommend him.

I have been a patient of Doctor Best for around 20 years or so. His wife Becky and Dr Best are not…read moreonly professionals in their practice in every way but are also just plain old Good People. They never make you wait for your appointment, if your appointment is at 3 o'clock you will be seen at 3 o'clock. I recommend them for any of your optometry needs. Kyle Cook Salem VA

As with LensCrafters next door, it's bad customer service (by one person) that keeps this place…read morefrom being perfect. Still, after several visits and phone calls, there's no denying that the staff who have helped me know what they're doing and I can trust them. The high-tech comprehensive eye exam, and multiple rooms that you move in and out of have soft lighting and have helpful info posters. The two staff that we've interacted with are knowledgable and patient enough to answer any questions we have without unnecessary attitude, and making appointments is as easy as a quick phone call. The wait has never been too long, and there's a TV screen in the small waiting room that seems to have eye health-related commercials on a loop that can be interesting to watch. I'd recommend this place.

They canceled my appointment!!!! They are no longer taking…read morepeople at this location?! I don't know ‍ f they are shutting down or what is going on here! 12/27/2019

Mark and his assistants have always been super helpful to me and my family. He treated my boys just…read moreas if they were his. Me, being rough on glasses. Had several "emergency" eye glass s8tuations. Mark always did the best he could. I consider Mark a good friend, and highly respect him personally and professionaly. Norman Croy

popped in to see if they could fix my sat on glasses, which they did no charge…read more saying bye to my current eye practice, and hello to See Mark Optical

Always great service and exceptional support. We have been finding quality and expertise at the…read moreOptical Shop for over 25 years.

Wife and I walked in to buy glasses. The owner, I suppose, never acknowledged that we even walked…read morein. Too busy sitting there shooting the S%3@ with some guy. They weren't talking about glasses either. We hung around looking at different samples for about 5 minutes, then just decided to leave. How this place gets 5 star reviews is beyond me. He's rude as crap!!!! Went 2 miles up the road to Blue Ridge Optical and got our glasses.

Dr. Bradley is a fantastic doctor who does not rush his patients. He is also incredibly kind. His…read moreoffice at Magnolia is beautiful and immaculate, and the staff is incredible and friendly. Dr. Bradley is a fantastic ophthalmologist who does care for each patient and providing the best care possible.

I've never met a more patient doctor. And he's brilliant. I wouldn't trust my vision to anybody…read moreelse. He specialized in medical retina in one of the world's oldest hospitals in London, England. Ask him about it you go. Roanoke is fortunate to have a surgeon like him.

Lynn is the best! If you usually get your glasses at your eye doctor, I highly recommend going to…read morethe optical shop before you make your purchase. Lynn is an optician and knows how to fit frames to your face and eyes to make your vision the best it can be. How many times I've been told, "oh those are cute frames!" In reality the frames were cute but they weren't meant for the shape of my face or bridge of my nose, so they didn't give me optimal vision. He also uses top of the line lenses and cuts them on site, ensuring everything is aligned properly before you leave. I don't think I'll ever get another pair of glasses from anywhere except the optical shop.

TLDR: Staff was insulting and probably at least a little racist - immediately felt threatened. (and…read morethey do not take insurance) More context below. I arrived at little after 10 o'clock this morning at the Optical Shop to find a potential customer sitting waiting for them to open. I parked, got out of my car, and tried the door, but it was locked and I could now see that the lights were out. I sat in my car for a few minutes before the other person drove away. Another person came and went. I waited for until 10:15 and then decided to drive away, too. The posted opening time is 10 a.m. I stopped into another optical shop on my way home. Now at the second shop, I was greeted right away with a smile in this already bustling shop that had just opened in the last 20 minutes. I was checked-in and introduced to a specialist who walked me through all the frame choices and she summarized my options relevant to my vision care insurance plan. I saw several frames and she offered suggestions. A very pleasant experience, indeed. I decided to check out some more choices before committing to a big expenditure and said I would come back later to decide on a frame. On my way home, I decided to try the Optical Shop again. This time, the lights were on and I went inside - no other customers were present. The shop has a dim, closed in feel - not terribly welcoming. I noticed an older gray haired man in a gray tee shirt sitting facing away from the doors at a desk. After a few moments of browsing, he asked if there was anything I was looking for in particular. I said, "yes, I'm looking for prescription sunglasses, but I understand that insurance doesn't cover the Maui, Costa, or Oakley frames." He stood, approached me, and said, "we can help put in your out-of-network claim for you, but we don't use insurance." I said something like, "oh, ok, I gotcha." He replied, "yeah, we don't sell 'Made in China' mass market frames. Insurance only covers mass produced cheap 'Made in China' stuff." I said, "no, that's not true, I got the glasses I'm wearing with insurance," and he interrupted and said, "well, those were made in China, let me show you." I took off my glasses and looked and said I didn't see any Made in China markings, but I was pretty sure they were made in Italy. He reached out and grasped my frames and I said, "wait, no, let go," and he let go. He said, "yeah, those are cheap LensCrafters 'Made in China'." In fact, my glasses are Dolabany and I did not get them from LensCrafters. By now, this man had insulted me, my glasses, LenCrafters, and China, all within about 3 minutes, so I decided to leave. I said, "I've already decided to not spend my money with your shop." He replied, "ok." I then said, "you've got a terrible attitude, sir," and as I was walking out the door, he just replied, "ok." This man has no business working in a customer service job. I was deeply uncomfortable and honestly, he was aggressive and insulting to me, a potential customer, who was willing and able to spend hundreds of dollars on prescription Maui Jim sunglasses. It's true, there are a lot of frames that are made in China. But it is not true that my frames were and he had absolutely no basis for such an assumption. It's also not true that insurance only covers frames that are made in China. It's also not true that frames that are made in China are necessarily of poor quality. Very nice, high quality things can come from China and terrible quality things can come from western countries, too. It's a pretty backwards, small minded view to cut out an entire side of the world just because it's not something you understand. How about trying to learn about it? And I'd prefer to buy American, too. Not saying China's necessarily better by any means, but don't be so plainly ignorant. Perhaps what disturbed me more was his whole air of grievance he carried with him. It was almost a point of pride for him that they didn't take insurance. Instead of pointing out the positives of not doing so, or what quality his shop had to offer, he only expressed (false) opinions about how everyone else did business and how bad it all was. When prices are going higher and higher all the time, it seems like insurance is something you would want to offer. I know there's an expense for the vendor, but not offering it could be why his shop was a ghost town and the other was very busy. I will not be shopping at the Optical Shop again and I will steer anyone asking away from there, too. There are many options in town for eye glasses and this shop does not need to be on anyone's list. Good riddance!!