Get a second opinion before having Dr. Thompson do a procedure. Proceed with caution otherwise.read more

My first appointment today. I was unexpectedly running late, so I called to let them know. A…read morerather rude person told me I had a 15 minute grace period. I inquired what that meant and she was vague, but it sounded like if I was more than 15 minutes late they wouldn't be able to see me. I arrived 10 minutes late. 40 minutes later I was still sitting in the waiting room, I had not seen any nurse or doctor. I left. Why did I only get a 15 minute grace period. But they evidently have an unlimited amount of time that patients must wait before seeing a doctor. Will not return.

As with LensCrafters next door, it's bad customer service (by one person) that keeps this place…read morefrom being perfect. Still, after several visits and phone calls, there's no denying that the staff who have helped me know what they're doing and I can trust them. The high-tech comprehensive eye exam, and multiple rooms that you move in and out of have soft lighting and have helpful info posters. The two staff that we've interacted with are knowledgable and patient enough to answer any questions we have without unnecessary attitude, and making appointments is as easy as a quick phone call. The wait has never been too long, and there's a TV screen in the small waiting room that seems to have eye health-related commercials on a loop that can be interesting to watch. I'd recommend this place.

They canceled my appointment!!!! They are no longer taking…read morepeople at this location?! I don't know ‍ f they are shutting down or what is going on here! 12/27/2019

I couldn't ask for better care for my eyes than what Dr. Neal Jessup and his staff provide…read more Exceptional service that's always above and beyond. Best Optometrist in the area by far.

Honestly, I have a huge fear of anything having to do with eyes and this was my first time getting…read moremy eyes checked. They were great, they were also able to do the exam without dilation so I could get back to work. They were also very respectful of my time and knew I had a short window to do this appointment. Everyone was great to work with and I'm excited to have my glasses in a few days.

Great team of eye care professionals who genuinely care about their patients and their craft. I…read morehighly recommend them. They're also quite talented at repairing damaged or broken glasses and frames. They fixed a pair of Oakley Holbrook glasses for me.

I am blessed to be able to see again thanks to Dr. Eng and his amazing staff. I put off cataract…read moresurgery years ago and was walking blind. Praise God and this wonderful man and his staff I now see in 4k and HD . I have my life back. Please don't wait the chance to see again is at this beautiful facility.

I usually go to the Johnson Curran Optometry Center on Franklin Road SW Roanoke, Virginia, and am…read moreextremely happy with the service I have received there. But the last eyeglasses I bought there, which had a Chesterfield Titanium frame, had one of the plastic nose grip fall from the frame, and so I needed to have it repaired. Since I was going to be doing some errands today near their Valley View Blvd Optometry Center, I phoned them the day before to see if I could take my eyeglasses to their office to get fixed. A very nice and friendly lady answered the phone, told me I could, that they opened at 8:30am, and gave me directions to their office. I was very impressed with the wonderful customer service that I received during this telephone call and looked forward to visiting this Center. When I got there, the place was very clean and modern and nicely decorated for the Holidays. As soon as I walked in the door, a friendly and very hospitable lady asked me what I needed and after I explained, she took my eyeglasses and went to work inside. Soon afterwards she came out and had replaced the plastic nose grips with a little larger size ones that were stronger and felt more comfortable. And I was out of there with my repaired eyeglasses in minutes. I confirmed that the consistency of quality service was reflected in all the Johnson Curran Optometry Center the same. And that the key of this was in their caring and knowledgeable employees who went out of their way to provide the best possible service. I highly recommend this Optometry Center for all your Optometry needs.

The 419 office is just the best! I go there, my husband goes there, my grandson and granddaughter…read morego there. They're so helpful and kind and just really get us taken care of in a way that we feel truly cared about.

I needed to get my frames adjusted during COVID quarantine, so I called ahead to make sure that…read morethey were open and were able to adjust frames. Kylie, the manager, said they do adjustments from 9-5 Monday through Saturdays, but we would have to wear masks which was fine. They do not charge for adjustments. We arrived at around 4PM and had to call the phone number on the door because the door was locked. Kylie answered and she was able to help us. She put on gloves, took our temperatures, and let us inside. Then she asked me what was the issue with my glasses and did a quick check of how my glasses were sitting on my ears. She adjusted them and gave them back to me to wear and reassured me to take my take because she understood that typically you'd have to wear your glasses for 5 minutes to actually see if it fit. We went back and forth a bit before my glasses were comfortable. Kylie is so attentive and caring! She is so sweet and her customer service is wonderful. I highly recommend getting glasses or any adjustments here if you can.

This shop is inside the Walmart store in the Valley View Mall area. There seems to be an…read moreoptometrist office listed at the same address as this shop, but it seems like the Vision Center is a separate business somehow. The selection on glass, sunglasses, and accessories is decent, and they carry brands that I haven't seen at many other shops, such as Shaq's. There are sunglasses and accessories on clearance or discount, and staff are available to assist you. I wouldn't mind coming here for my next frame!

Lynn is the best! If you usually get your glasses at your eye doctor, I highly recommend going to…read morethe optical shop before you make your purchase. Lynn is an optician and knows how to fit frames to your face and eyes to make your vision the best it can be. How many times I've been told, "oh those are cute frames!" In reality the frames were cute but they weren't meant for the shape of my face or bridge of my nose, so they didn't give me optimal vision. He also uses top of the line lenses and cuts them on site, ensuring everything is aligned properly before you leave. I don't think I'll ever get another pair of glasses from anywhere except the optical shop.

TLDR: Staff was insulting and probably at least a little racist - immediately felt threatened. (and…read morethey do not take insurance) More context below. I arrived at little after 10 o'clock this morning at the Optical Shop to find a potential customer sitting waiting for them to open. I parked, got out of my car, and tried the door, but it was locked and I could now see that the lights were out. I sat in my car for a few minutes before the other person drove away. Another person came and went. I waited for until 10:15 and then decided to drive away, too. The posted opening time is 10 a.m. I stopped into another optical shop on my way home. Now at the second shop, I was greeted right away with a smile in this already bustling shop that had just opened in the last 20 minutes. I was checked-in and introduced to a specialist who walked me through all the frame choices and she summarized my options relevant to my vision care insurance plan. I saw several frames and she offered suggestions. A very pleasant experience, indeed. I decided to check out some more choices before committing to a big expenditure and said I would come back later to decide on a frame. On my way home, I decided to try the Optical Shop again. This time, the lights were on and I went inside - no other customers were present. The shop has a dim, closed in feel - not terribly welcoming. I noticed an older gray haired man in a gray tee shirt sitting facing away from the doors at a desk. After a few moments of browsing, he asked if there was anything I was looking for in particular. I said, "yes, I'm looking for prescription sunglasses, but I understand that insurance doesn't cover the Maui, Costa, or Oakley frames." He stood, approached me, and said, "we can help put in your out-of-network claim for you, but we don't use insurance." I said something like, "oh, ok, I gotcha." He replied, "yeah, we don't sell 'Made in China' mass market frames. Insurance only covers mass produced cheap 'Made in China' stuff." I said, "no, that's not true, I got the glasses I'm wearing with insurance," and he interrupted and said, "well, those were made in China, let me show you." I took off my glasses and looked and said I didn't see any Made in China markings, but I was pretty sure they were made in Italy. He reached out and grasped my frames and I said, "wait, no, let go," and he let go. He said, "yeah, those are cheap LensCrafters 'Made in China'." In fact, my glasses are Dolabany and I did not get them from LensCrafters. By now, this man had insulted me, my glasses, LenCrafters, and China, all within about 3 minutes, so I decided to leave. I said, "I've already decided to not spend my money with your shop." He replied, "ok." I then said, "you've got a terrible attitude, sir," and as I was walking out the door, he just replied, "ok." This man has no business working in a customer service job. I was deeply uncomfortable and honestly, he was aggressive and insulting to me, a potential customer, who was willing and able to spend hundreds of dollars on prescription Maui Jim sunglasses. It's true, there are a lot of frames that are made in China. But it is not true that my frames were and he had absolutely no basis for such an assumption. It's also not true that insurance only covers frames that are made in China. It's also not true that frames that are made in China are necessarily of poor quality. Very nice, high quality things can come from China and terrible quality things can come from western countries, too. It's a pretty backwards, small minded view to cut out an entire side of the world just because it's not something you understand. How about trying to learn about it? And I'd prefer to buy American, too. Not saying China's necessarily better by any means, but don't be so plainly ignorant. Perhaps what disturbed me more was his whole air of grievance he carried with him. It was almost a point of pride for him that they didn't take insurance. Instead of pointing out the positives of not doing so, or what quality his shop had to offer, he only expressed (false) opinions about how everyone else did business and how bad it all was. When prices are going higher and higher all the time, it seems like insurance is something you would want to offer. I know there's an expense for the vendor, but not offering it could be why his shop was a ghost town and the other was very busy. I will not be shopping at the Optical Shop again and I will steer anyone asking away from there, too. There are many options in town for eye glasses and this shop does not need to be on anyone's list. Good riddance!!