Professional and personalized care, even during COVID-19 obstacles and restrictions…read more Dr. Merrick and Jay are especially attentive and knowledgeable.

Merricks is a great local optical shop. I recently bought two cheap pairs of eyeglasses online, and…read morenot surprisingly, both of the metal frames broke in short order. The guys at Merricks repaired and carefully fitted them while I waited. They were friendly and professional and charged me very little. That kind of service can't be bought online. I've decided it's better to shop local and pay a few extra bucks to get things right the first time.

Always great service and exceptional support. We have been finding quality and expertise at the…read moreOptical Shop for over 25 years.

Wife and I walked in to buy glasses. The owner, I suppose, never acknowledged that we even walked…read morein. Too busy sitting there shooting the S%3@ with some guy. They weren't talking about glasses either. We hung around looking at different samples for about 5 minutes, then just decided to leave. How this place gets 5 star reviews is beyond me. He's rude as crap!!!! Went 2 miles up the road to Blue Ridge Optical and got our glasses.

Following up on my first visit to this LensCrafters. I went ahead and visited the recommended…read moreoffice of Optometrist Dr. Guy A. Dietels, made an appointment there for an eye examination that was covered through my insurance, and came out very satisfied that this doctor far exceeded my highest of expectations, and with my eyeglasses prescription. I invite you to read my Yelp review I wrote of him. When I arrived at LensCrafters this time, a friendly and very knowledgeable elegant lady, Elizabeth Shires, whom later I found out was the Licensed Store Manager, gave me a warm welcome, had me take a seat, and proceeded to ask the right questions to find out what my needs were, insurance information, and input everything into a portable computer so I'd know the exact amount the eyeglasses would cost, the promotional discount the store would give me, how much the insurance would cover, and the remaining amount that I would need to pay. She was so professional that I decided at that moment that I would like to deal exclusively with her throughout my purchase of my new eyeglasses. I chose the Polo by Ralph Lauren frames which I had previously seen and selected as my favorite. And added, among other things, their premium, personalized Adaptive Progressive Lenses designed for seamless, multi-distance vision. These proprietary lenses feature digital free-form technology, aiming for easy adjustment and wide, clear viewing areas. The glasses were not cheap, but with the store's promotional discount and extensive eyeglasses insurance benefits, what I ended up paying was a minimal amount. In just a few days later, sooner than what I had anticipated, I received a text message from LensCrafters that my eyeglasses were ready for pickup. I gave the store a call to see when Elizabeth would be available to fit them on me and made an appointment to be there around her working hours for that day. She fitted my the eyeglasses and reminded me of the LensCrafters' 30-days "Happiness Guarantee," which allowed for adjustments or exchanges if you are not satisfied with the fit or prescription within 30 days of purchase. At first, I was very happy with the lenses themselves, but the nose pads that came with them were small and made of hard plastic that were hurting my nose skin. So I went back with them and Elizabeth made some adjustments. After trying them on for a few days they still were hurting my nose, so I went back and asked if she could replace these nose pads with some a little larger ones made of a softer material, and she did. Well this seemed to work and I no longer had this problem. I was able to enjoy my eyeglasses from then on. From driving my Lexus to watching TV, to writing my reviews. I highly recommend this LensCrafters, and can truly say that Elizabeth and all her staff far exceeded my highest of expectations.

Eye exam is done by incompetent staff. A Dr. Is supposed to come in but after an hour and a half…read morethey said they couldn't do an exam it's a classic example of people using machines and following protocols withoutknowing why not understanding what they are doing. Lens Crafters will never get near me again. Note...if you are late they charge you but I didn't get anything for my wasted morning.

I ordered a pair of sunglasses. I was told it would be no longer than two weeks. I was asked if i…read morewanted to pay in full at the time i ordered which i did almost $400 after two and half weeks with no calls or updates i go into the store (Friday) they tell me my sunglasses are in the finishing stages and should be there by the end of the day or Monday at the latest. Monday comes and no call or updates i call Tuesday evening and they tell me it will be Wednesday or Thursday at the latest. We will see if they actually come in or not. Would highly NOT recommend! No communication No follow ups and i feel like im being put off after asked to pay in full

From the owner: Professional Eyecare for Your Entire Family. Visit any of our 4 convenient locations today. We…read moreWelcome Walk-ins! Full-Service Optical Shop In Roanoke, Valley View, Hardy, Troutville & Blacksburg, VA

I needed to get my frames adjusted during COVID quarantine, so I called ahead to make sure that…read morethey were open and were able to adjust frames. Kylie, the manager, said they do adjustments from 9-5 Monday through Saturdays, but we would have to wear masks which was fine. They do not charge for adjustments. We arrived at around 4PM and had to call the phone number on the door because the door was locked. Kylie answered and she was able to help us. She put on gloves, took our temperatures, and let us inside. Then she asked me what was the issue with my glasses and did a quick check of how my glasses were sitting on my ears. She adjusted them and gave them back to me to wear and reassured me to take my take because she understood that typically you'd have to wear your glasses for 5 minutes to actually see if it fit. We went back and forth a bit before my glasses were comfortable. Kylie is so attentive and caring! She is so sweet and her customer service is wonderful. I highly recommend getting glasses or any adjustments here if you can.

This shop is inside the Walmart store in the Valley View Mall area. There seems to be an…read moreoptometrist office listed at the same address as this shop, but it seems like the Vision Center is a separate business somehow. The selection on glass, sunglasses, and accessories is decent, and they carry brands that I haven't seen at many other shops, such as Shaq's. There are sunglasses and accessories on clearance or discount, and staff are available to assist you. I wouldn't mind coming here for my next frame!

Dr. Best has been attending my optical needs for many years. He also attended my husband. He's…read moregreat, comfortable, and easy going. I have recommended him many times to others. It's easy to get an apointment fast.

Thorough eye examination and extremely careful in fitting my glasses and my husband's. We are…read moreolder and had experienced frustration with other providers fitting our glasses

I usually go to the Johnson Curran Optometry Center on Franklin Road SW Roanoke, Virginia, and am…read moreextremely happy with the service I have received there. But the last eyeglasses I bought there, which had a Chesterfield Titanium frame, had one of the plastic nose grip fall from the frame, and so I needed to have it repaired. Since I was going to be doing some errands today near their Valley View Blvd Optometry Center, I phoned them the day before to see if I could take my eyeglasses to their office to get fixed. A very nice and friendly lady answered the phone, told me I could, that they opened at 8:30am, and gave me directions to their office. I was very impressed with the wonderful customer service that I received during this telephone call and looked forward to visiting this Center. When I got there, the place was very clean and modern and nicely decorated for the Holidays. As soon as I walked in the door, a friendly and very hospitable lady asked me what I needed and after I explained, she took my eyeglasses and went to work inside. Soon afterwards she came out and had replaced the plastic nose grips with a little larger size ones that were stronger and felt more comfortable. And I was out of there with my repaired eyeglasses in minutes. I confirmed that the consistency of quality service was reflected in all the Johnson Curran Optometry Center the same. And that the key of this was in their caring and knowledgeable employees who went out of their way to provide the best possible service. I highly recommend this Optometry Center for all your Optometry needs.

The 419 office is just the best! I go there, my husband goes there, my grandson and granddaughter…read morego there. They're so helpful and kind and just really get us taken care of in a way that we feel truly cared about.

I went for an eye exam on 2/28. I left with trial contacts. When I tried them on the next morning,…read moreI could not see out of my left eye. I figured since the prescription had changed I might need to get accustomed. Turns out the contact for the right eye was expired (expiration date: 11/30/202). The contact for the left eye that I was given was (minus) -2.50, when the prescription clearly stated (plus) +2.50. I had my eyes dilated and could not see the writing on the contacts when I left, and I didn't look before trying them on because I trusted what I was given. I will never set foot in that office again and would never recommend them.

I would NEVER recommend this facility to anyone. I was new last year and every experience I've had…read morewith them has been terrible. Scheduling appointments has been a nightmare, all the receptionists have either been rude over the phone, not helpful making appointments, or have literally hung up. Walked in today where the girls ( employees) were vaping in the office. When getting new contacts no one ever taught me how to put them in, even when asked. Please look elsewhere for quality care!

We came into the store back in July. It was empty! But I was told we have to have an appointment so…read morewe made one, for today, Dec 3 at 3. We got here a little early but we weren't called back until 3:25. The first person, a lady, who saw my grandson was sick. She is hacking all over and IF she covers her mouth she NEVER washed her hands!! Clearly she isn't good with kids, she couldn't shane to sit still when she did testing we asked them not to do. Shane is 9 and the lady didn't get a good reading on his eyes, she said they're fine and he didn't need glasses. Then he goes to another person, a man this time, he looked at him and sent him back to the First Lady who redid the exam and said, oh yeah, he needs glasses. Wow!! These people are not that qualified and I have a sneaky suspicion shane will end up with headaches do to incorrect diagnosing. We picked out two frames within the price range, I was told kids can get regular glasses and get the break resistant lenses but when we went to buy them it was all untrue. So after waiting over an hour and being told we had to wait because there were others ahead of us, we are wishing we had gone anywhere else!! So, now after trying to add on everything just to run up the bill to make this visit over $200 when tv says $69. I'm so aggravated. I would think twice before coming here. These folks may want the job they just don't want to get educated on what to do. Won't be back here, my ophthalmologist will check my eyes for the $5 Copay and the glasses I will get at Zippys online, very good prices. If u have Ins u can go to an Ophthalmologist and pay your copay only then get glasses for around $30 or less See you can save money and Time. It's 4:33 and we're still here, with a 3:00 appointment!! I'm so aggravated!

1 Star is being extremely generous!…read more I dropped off my husband's prescription and frames on 4/17, and what followed has been the most unbelievable display of incompetence I've ever seen from a business. I called the store numerous times, and every single time I got the same useless line: "We have a couple of boxes in the back to go through, call back in the morning." At this point they might as well just hit "play" on a recording, because it's obvious no one is actually checking anything. On 5/14, after getting nowhere with the store, I called the 800 customer service line. I was told I'd hear back within 24-48 hours. I never did. When I called again, I found out the store had CANCELLED my order on 5/9 -- and not one person bothered to notify me. Not a call, not an email, nothing. The only time I ever hear from anyone is when *I* call, and even then I'm just passed around until someone reads the same script. I have never seen such poor service from any company. It's embarrassing for the entire corporation. Honestly, shutting this location down might be doing the brand a favor. At this point, I am 99.999% sure they lost my husband's frames and are scrambling to figure out what to do. Since customer service couldn't resolve anything and told me I'd have to go to the store, that's exactly what I'll be doing -- and they will be refunding my husband's money and paying for the frames they lost. And no, I won't be accepting a cheap replacement. Save yourself the headache. Go anywhere else.

Quality care, very professional and very knowledgeable on any eye care. Glasses, cataract surgery,…read moreeye diseases.