Great Experience!! The staff at this location has improved tremendously!! Today was slammed packed…read moreat this location probably cause it's Saturday & back to school but the staff was so friendly the entire time. They Answered all my questions and help me pick out a few pairs of glasses that I found & was unsure about how it looked. In the end Cade ( hope I spelled that correctly) helped me decide on the two that fit my face the best! I truly appreciate the time taking for me today! May you all be blessed! If you have tried them in the past & it didn't go so well as I read from old comments I would suggest to go again. They have picked up their customers service game by far!! Great job !! Thanks again!

I am incredibly disappointed by the complete lack of empathy and terrible customer service at this…read moreestablishment.I drove 1 hour and 15 minutes to get to my appointment. Due to severe flooding and an active state of emergency in Madison County, I arrived 16 minutes late. The moment I walked through the door and gave my name, a staff member called out from across the room, "Nope, can't take him."There were no questions asked, zero sympathy for the extreme weather conditions, and absolutely no attempt to help me reschedule. To dismiss a customer so coldly after a long drive through dangerous conditions is unacceptable. I will 100% not be back.

My son was being seen by Dr. Christy Willen for ablyopia. He was originally diagnosed after he…read morestruggled with Kindergarten screening at Vision Works. I transferred care because after having a 4:00pm appt at Vision Works he was finally seen by the doc near closing so had to come back after school the following day to dilate his eyes and run out of time yet again requiring a third visit to choose frames for the glasses he needed. The care was okay -- I was a little worried no eye patches were recommended so I sought a pediatric ophthalmologist but ultimately she agreed that the previous management of his eye sight was reasonable but he did end up needing eye patches for the lazy eye. I just have 3 other children that need care and I work full time...I can not have it take 3 days for one child to be evaluated. Fast forward to this current practice. The doc was great. She spent time explaining his eye condition and what the plan was to correct it, and as a result his eyes improved better than expected. After meeting with her for one of his follow-up visits I decided to schedule my other children for their annual check-ups. I'm a mom of four...in managing their healthcare needs I need them to be all be seen by one office/provider. They all have the same insurance. My husband and I work very hard to pay for said insurance as well as all the resulting copays, etc. I have but one day off per week so when it comes time for annuals, dental exams, eye exams -- I book them all at once and put my day off to good use. I was told by the receptionist that it was UK policy to only book 2 appts in the same family per day (in case of no-shows). I did not prefer this policy and I admit I considered transferring care then simply because it was not convenient for me. When I arrived to the appointment for 2/4 kids -- I was told that they did not accept our insurance. When I complained that these new patient appointments had been made several months in advance and why wasn't I asked for insurance information while I was scheduled my other son (an active patient at that practice) -- she told me it was MY responsibility to ensure my insurance was accepted. I didn't make the appointment over the phone. I see no where to check online what insurances are accepted. I do expect to be asked for an insurance card at booking but I suppose I took for granted that it was accepted because my other son was a patient. Ultimately the receptionist was rude; she actually rolled her eyes. So I filed a formal complaint and filled out an ROI to transfer my son to someone who can oversee care for all of my kids. People complain about not being able to find a "good doctor". I'll argue that finding staffing that cares about patient care is twice as difficult. I am so frustrated and all I want is to feel that all of my kids have the care they need in one location so that I'm actually able to follow through making all of the appointments.