My son ended up with metal fragments in his left eye on Tuesday. We were able to seen in your west…read morehartford office on wednesday. After all the check ins we were seen by a dr. very quickly they entered his eye with medical tools without much communication regarding what would be happening in those moments. It was FAST. Only some of the fragments were able to with what seemed like some ease. The dr we had needed to then dig around deeper under a different layer in the eye which he stated while as he was pursuing the remaining pieces in the deeper layer. My son felt this and communicated the pain notably to the dr. Unfortunately my son suffers from Vaso Vago Syncope, which we both said at that time and became very light headed lost all his color and stated he felt he was going to pass out. A break was taken and an additional attempt was made to dig deeper shortly after but without success. We were wrapped up pretty quickly from there and told that he would could experience some pain following the wearing off of the numbing drops. We did ask for an additional drop so we could make it home without pain. This was administered because my son stated he was already in that pain. The drop was applied and ointment/sav of antibiotics was given along with an eye patch. A follow up procedure was booked for Friday, two days later, which we haven't attended just yet, its tomorrow. However, my son has deteriorated since then (today is Thursday) he cannot have a single shred of light hit his good eye OR his bad eye. Light to the good eye shoots off pain to the bad eye and it's entire socket. Today we had to complete HIPAA paperwork over text before I could assist him by communicating on his behalf. He did this, barely 5 documents, couldn't see. We attempted together to both speak to a nurse or one of the Dr's there to attempt to communicate all that is being experienced and the pain that he is in at this stage (the night and day after initial procedure - so Thursday). IT IS SHOCKING to spend an entire morning of calling and not being put through to an actual medical professional. Not a staffer at the desk....a nurse or a dr. We were told refutably and undeniably that we would not be able to speak to anyone out side of the people answering the phones in the office at the front desk, that "maybe the Dr would see their messages but it doesn't guarantee a call to us". So we are still waiting for this which doesn't appear to be forthcoming. In the meantime he's deteriorating even more and needed something for pain at this point. Called them again and this time asked for something for pain however we were met with "oh, we don't give pain medication to our patients, the drs are not allowed to prescribe this. We will have to send out a request form to your PCP and you will have to follow up with them". At this point I had to cancel the rest of my clients and drive down to the PCP's office to check out if they sent the form. The staff at our PCP's office seemed to reel in their heads while they themselves were trying to understand how a surgical eye center could perform such and intensive procedure in an office there without being able to support potential repercussions of such procedure without having ability to provide an RX for pain? They gave an RX for antibiotic? The form did ultimately get received and our PCP gave our son something to help ease his pain but what in Gods name is happening here? You can knowingly leave a patient in this position and call it game? I tried to call again to the eye drs. once more a few minutes prior to sharing this information. I wanted to see if now that we have a completed HIPAA if could please speak to a nurse about his current condition or a dr. I was told "NO" "unfortunately, no. We do not have the ability to allow you speak to anyone, there is no one that can do this for you. You do have your appointment in the morning tomorrow here and you can opt to not come but if you do that WE ARE NOT LIABLE so you know, it would be on you" So here we are. In a basement. No communication, no help, no service. Only help from our own PCP who can do nothing more for us. I am not the type AT ALL but a visit to a lawyer will be forthcomin

I went to the West Hartford office two weeks ago and was advised to reschedule my lazer eye…read moretreatment as it was too long of a drive home as my ride had a work commitment. I was told at that time,that West Hartford was the only office doing such procedures. My ride was confirmed and the appointment was set for Tuesday. But because West Hartford was too far a drive ho, they booked it in Enfield, an hour and half from home. Then when I got to Enfield, I was told that a lazer treatment was to be done in both eyes. I was well aware that this Wes not correct and after a few back and forth, the assistant did reread the instructions and admitted it was only for the right eye. I get the impression that it's all about the procedures and not the patient's needs.

I just finished my first eye appointment with Dr. Khaliq. And I am quite pleased. Dr. Khaliq lives…read moreup to a lot of the fine words other reviews have written about him here and elsewhere. He spent quality time answering my questions without rushing me - this is a big deal for me - but even more importantly his answers rang with intelligence & experience & compassionate sincerity. He came up with a solution for an issue I have been having with binocular alignment, and he did it in a way that the two previous eye-doctors with much fancier offices couldn't see. Guess even eye doctors can be blind to some things. An example of the compassionate attitude present in this office: I am considering LASIK and I asked him at the end, "If I was a family member of yours and said 'I want to do LASIK', what would you say to me about the surgery?" He earnestly said: " I consider all family and patients the same, so no need to worry - and I'll tell you..." This attitude was backed up by his receptionist who told me a story of how he had dramatically helped her and seen her free of charge when she didn't have insurance - now she works for him, full-heartedly. Good crew here. Humble office, simple room & everything you need: solid intelligence, experience & good heart.

From the owner: Dr. Khaliq is a board certified ophthalmologist and fellow of the Royal College of Surgeons. He has…read moreover 30 years of experience as a private practitioner and is affiliated with most hospitals in the Greater Hartford area. He places an emphasis on compassionate medicine and prides herself on giving his patients the most personal care possible. In this vain, Dr. Khaliq personally handles all stages of your eye care from the moment you walk into the office. Dr. Khaliq has performed thousands of procedures from in-office surgeries to corneal transplants. Some common procedures are routine eye exams, Contact lens fitting, dry eyes, cataracts, Glaucoma, Corneal transplants, Strabismus (cross-eyes), laser surgeries, and cosmetic procedures (droopy or baggy lids).

Just worked with Francis in their optical shop. Excellent service and expertise! I would definitely…read morerecommend for their level of service and experience as he spent the time needed to get the right fit. JM

I loved getting my glasses here! They have a varied and gorgeous selection. I got a Vera Wang frame…read morethat I'm in love with. The service was quick with processing my prescription and my insurance claim. I was in and out within 45 minutes. And my glasses arrived within three business days. They were really nice and helpful with helping me understand what my insurance covered. Highly recommend for optometry!

RUN!!!!! Would never return to this office again!! I got up and ran for the door after I witnessed…read morethe doctor go into the bathroom with gloves on and come out with the same pair of gloves on! Gross!!!!!

Super rude and lazy front desk person. First, we were late, and she gave us a tremendous attitude…read more Then she refused to take our insurance card and call the insurance company to see if they accept the insurance. She charged my Cc for a visit. After repeatedly saying that my visit was covered, I had to call the insurance company myself. She won't even do her job because it was 4:30 pm and they close at 5 pm. That was her excuse. It was covered. She was insulting and unprofessional. I talked with the office manager, who was understanding and complained about her. Anyways after the visit, we went outside, and she started screaming. I ignore her as I was with my kids. Then she got in her car and showed her middle finger, and said fuck you to us while driving her car around us. We all were shocked by this rude and classless behavior. I am surprised that the eye care clinic tolerates this kind of behavior. Even though the doc visit was fine but this tainted our experience.

They moved about a mile up the road into this new location inside the Healthrax and Wellness Center…read moreat 100 Simsbury Road. I've been a patient here for about 20 years, going back to their old location in Old Avon Village when they were pretty much next door to Bruegger's Bagels. The new place has tons of parking, a brand new roomy reception area, waiting rooms, offices and examination rooms. Really nice staff -everyone I interacted with (reception, technician, and Dr. Dolin) were very courteous, pleasant and professional. I was seen at my pre-determined appointment time with no delays. If you need a nice friendly eye doctor- here's your guy.

Absolutely amazing!(( Great staff awesome doctor, wish I could give home 6 stars. In and out…read morequickly. Very happy with them.

Had a great experience getting new glasses and picking them out. The employee in…read more the eyeglasses center was very nice and helpful.

Dr. Solinsky is excellent and the office is well-managed!…read more Such a thorough check-up and any issues are thoroughly explained.

The medical experience has been fine. But the Patient Portal DOESN'T WORK for my wife or me. Our…read moreaccounts have been blocked. Numerous phone calls and email links to reset passwords haven't helped. We can't see detailed bills of what we are being charged for, and we can't pay bills online either. The multiple level automated phone answering system doesn't offer a solution- just unrelated options. We want to see a detailed patient history but cannot access any records. I would like to try re-register as a new customer to start over but that option isn't offered either. Followup customer service should be more user friendly online..