Nice location and fairly good collection of frames but noting so unique. Their price is very…read moreunreasonable particularly lens replacements on an existing frame. You can get the same lens from other retailers (Walmart Optical store in my case) for one third of the price . This store has no competitive advantage in any area (service, collection, cost)

Extraordinary and knowledgeable service, good variety of frames. Easy access in West Hartfordread more

Harvey and Lewis , are the consummate professionals. Not only have they been in the area for 60…read moreplus years , they have an amazing selection of frames and are truly customer focused . Highly recommend !!

Agnes is a scholar and a lady. Knowledgeable, professional and efficient. Amazing serviceread more

Nice young lady So kind reminded us of a discount they treat you like family kindnessread more

Would give zero stars if I could. Lied to me several times about the arrival of my glasses. Said…read morethey sent them out twice only to call back a few days later saying they never sent them. Every time you talk to someone you get a different answer. Incredibly disappointed. Do not go to this location if you want accurate information and good customer service.

Jennifer performed a wonderful demonstration of different frames within my taste parameters. She…read morethen went over the different lens options and we found glasses that I really love! Great Service as it all went beautifully quickly! A great value for what I wanted! 5 Stars

Ray was absolutely great! He was kind, patient, and went above and beyond. He helped both me and…read moreanother customer fix our glasses at no charge, even though he didn't have to. That level of customer service is hard to find. I would definitely recommend taking the time to visit and support this business. Thank you, Ray, for your outstanding service!

Awesome personalized service. The selection of eyeglasses was plentiful and the attention to detail…read morewas appreciated.

From the owner: Greetings, we are pleased to welcome you to our practice. We are dedicated to providing…read morecomprehensive, friendly and compassionate eye care services to our patients. We believe that clear, comfortable vision is your right and is, therefore, our priority. Our friendly and professional staff is here to help you and provide genuine customer service. Located on premises of ophthalmological office of Dr. Salzberg, we offer full range of vision care services including complete eye health evaluations, contact lenses exams and fittings, designer frames and sunglasses. With that in mind, we will supply you with the most up-to-date information regarding all aspects of your vision and preventative eye health and answer any questions you might have.

West End Eyecare is wonderful. I've been seeing Dr. Hardison for about 4 years now, and it's a…read morepleasure to be in his care. Not only is he an abundance of knowledge, he is compassionate and truly cares about his patients. Not only is Dr. Hardison a great optometrist, but his staff is courteous, professional, knowledgeable, and friendly. Being a part of this business is like being a part of a family. I'm a type 1 diabetic, along with having some other health issues, and it's been important to me to find a doctor who understands and is familiar with this. Hardison and his team have been my saving grace since I moved to Central Connecticut about 5 years ago. Love, love, love West End Eyecare. They will do anything and everything to take care of you!

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Went to see Karen at The eyeglass Place in Newington. I needed to update the Rx on my shooting…read moreglasses. Although I had originally purchased them online a few years ago, I decided that I wanted to work with someone local, especially an optician who was familiar with shooters. Karen was GREAT. She took the time to dial in the Rx for both pistol shooting and for skeet/trap shooting. I was even able to bring in my pistol to fine-tune the distance (emptied and safety-checked, of course!) We created interchangeable lenses for the two different disciplines. (I have interchangeable lenses for my dominant right eye: one optimized for pistol shooting, focusing on the front sight, and another optimized for distance while shooting clays. The left eye is optimized for distance in both cases.) And I also got separate lens sets for low/flat light and for bright light conditions. Even better, she was able to use my existing frames (Ranger Edge, https://www.reranger.com/products/edge?variant=32703827607691). I used them for the first time a few nights ago at a pistol class. What a HUGE difference! I actually won the shooting competition that night! I HIGHLY recommend Karen and The Eyeglass Place in Newington, not only for your general eyeglasses but especially if you're a shooter and you want to work with someone who "gets it!"

So, I'd been going to this Eyeglass Place (Newington) for 3+ years and bought my frames, lenses and…read moreeye exams there without issue. Then late last year I brought in two sets of frames I purchased online to have them lens them for me (they were in a style no one was carrying). They took one look at them, tried to remove the clear lenses they shipped with, told me they wouldn't come out and they feared they might damage the frames so they couldn't help with them. I took them home and thought I'd see if I could remove the lenses - they all popped out hassle-free with zero damage. Excited, I called them and explained and they asked me to send them pics - I took the pics and sent them over while they waited. In under a minute they told me they still couldn't help me because the frames were low quality (I bought them on Amazon). I was uneasy about their replies so I went for a 2nd opinion - I stopped in at Harvey & Lewis at Hartford Hospital - I had used them years earlier when I was a high wage earner and needed a lower priced dealer. They took a look at both frames while I explained their lineage. In 5 mins they were fitting me for lenses in both pair. 2 weeks later I was wearing both pair. The story doesn't end there. Fast forward: I called Eyeglass Place to get my eye exam so I could get a new (extra) set of frames with the usual lensing. The day before the exam I rank to an issue and needed to reschedule which they did, somewhat begrudgingly. 2 weeks later, & 2 days before the rescheduled exam my ride had to work so I called again to move it out another week or so. The gal on the phone informed me that this was my 2nd reschedule and that it happened again I'd lose the privilege of booking in advance ever again and would have call in each day to see if they could see me that day. She left me feeling emasculated, like a child being scolded by his mother, so I acted accordingly. I went back to Harvey & Lewis, scheduled an exam and again, my ride got called into work so I rescheduled. While rescheduling, I asked them if there would be any kind penalty if additional rescheduling was required on my part.. The gal on the phone (Madeline) basically told me that life always has unforeseeable issues and that I could reschedule a half dozen times if that was what it took until it was right for me - they'd gladly still be there for me. My buddy (my ride and also a customer at Eyeglass Place, was also involved in this process and as of now, neither of us will be returning to Eyeglass Place. Clearly sometimes you really do get what you pay for. So, as a cautionary tale, if you're planning on going to Eyeglass Place Newington, please note that she's a jealous mistress, if you're not100% loyal to them, be prepared for your treatment will be meted-out proportionate to the extent of your "transgression."

Not good outcome in attempting to update prescription for contact lenses. Appears that they were…read morebilling insurance even for minimum service. Staff was friendly however

they cannot keep their employees in west hartford or in farmington. for a health care company they…read moreare extremely cruel when it comes to their employees becoming sick

I highly recommend Avon Eye Care. Dr. McDermott was…read moreextremely personable, knowledgeable and took the time to answer all of my questions. In addition, the entire staff was friendly and helpful. I'm happy to have found their practice!

I highly recommend Avon Eye Care. My family and I just moved here from California and had our first…read morevisit with them a couple of weeks ago. Their COVID protocols are exemplary, the staff was incredible and friendly. We were seen at our appointment time and the doctor and assistant were excellent at answering our questions and making us feel welcome. Sammy, the optician, was spectacular. Overall I am so happy we picked them and have definitely decided that they are it for us!

I love these guys! They are pricey (having my own frames lensed cost me twice as much as the…read moreoptometrists I've been using but they're worth it - my "regular" optometrists told me that both sets of frames I brought in could not be prescription lensed...Harvey & Lewis did the first pair and in only 7 days!! I'm going back in this week to have the 2nd pair done. Sometimes you really do get what you pay for - they're worth every penny of it!!

I've been going to this location for about 5 years and never had any issues until now. My last eye…read moreexam and selecting new frames a few weeks back went well. My gripe is that I was waiting for a phone call or notification that my new glasses were ready for pickup. Apparently they use an automated system to send a text message that I never received. If I had not called them 8 days later after ordering my new glasses, I wouldn't even have known they were ready for pickup. The rep I spoke to confirmed my phone number on file was correct. He said sometimes they have issues with the automated system but confirmed they wouldn't have made a call out for me to pick up my glasses. Not the best customer service in my opinion.