Not cheap but... They were so very nice and patient with my 94 year old mother! When she didn't like the lenses based on another doctor's Rx, they reexamined her and only charged her $22 for the refraction and then they didn't charge her extra for the new lenses. She is physically fragile and they were so considerate of her needs. They even helped her to our car. read more

I just left Prarle Vision in Miamisburg across from the Dayton Mall. very unhappy with the service. as I went to check out, I was informed of a contact fitting fee, in addition to the cost of exam. When I mentioned that no one had informed me of a separate contact fitting fee. I was basically told too bad. Originally, I was told that I was informed when I checked in, but that did not happen. Even the gentleman who checked me in said he assumed I should know about it and that anyone with common sense would realize it. so in addition to feeling ripped off, I am highly offended that the basically told me I had no common sense. Definitely will never set foot in this establishment again. read more

Rude optician guy and dr. got both of our prescriptions wrong. Would not fix the problem but instead suggested we give them 6 months to adjust our eyes. Time only made it worse. They still would not fix the problem. Expensive, get a prescription preferably elsewhere and order online. read more

I've gone to this EyeMart since 1995. I moved to Cincinnati area and still remained their customer. I was leery going back for my annual checkup under Pearl Vision. Dr. Z was great and even made some suggestions for my aging eyes. I believe it was Alex who helped w the contact purchase. I'll continue on now with them read more

Friendly staff, Professional and helpful service. Its now Pearle Vision though. ..........................................................

This may be the worst retail experience I have ever had. As another reviewer so aptly puts it: "the staff is rude, incompetent and unapologetic." 100% accurate My experience: my wife and I went and ordered a pair of glasses and sunglasses each. They called my wife to tell her her order was ready: it was wrong. They called 5 days later to say the rights ones were in: they weren't. The exact same problem again. To add to the mistake, only one of her two pairs were ready so we would have had to come back a third time even if they had gotten it right When I asked to speak to a manager, an assistant manager, Brooke, came forward and could not have been ruder or more offensive. They screwed up - twice - and were not even apologetic let alone take any responsibility. We cancelled our orders since we had zero confidence they could get it right. Absolutely horrendous. Shop elsewhere; you'll be very glad you did read more

Very unorganized, staff don't seem to know what they're doing, poor selection of eyewear and took the glasses 3 times longer to come in than I was told, do not recommend read more

I needed to get my glasses. I had done the exam weeks ago and I came in and followed the COVID requirements happily. I then watched people walk in after me one after another and getting helped. I asked if I had been skipped by the longer hair black haired associate. I was given snide comments and when I with reason explained she was incorrect she began spouting out loudly things to a co worker who was obviously embarrassed by her co worker. I have 7 people in my family. Most have glasses. Thank the god lord my insurance is changing again so I can go back to another office that hires and helps customers rather than treating people like trash. read more

I am giving this place one star only because zero stars is not an option. Front desk was rude, incompetent and irritating. I have insurance, have had insurance, the same insurance each time I've been here. Somehow, they lost my records could not find the insurance even though I had called and confirmed earlier.I ended up just leaving. I will make an appointment with someone else, somewhere else. read more

I was put in an interesting situation this past weekend after loosing my glasses. I needed my prescription from my doctor, which unfortunately left another practice, for the miamisburg location Pearle Vision. It took me hours on the phone to track him down, once I finally found him. I spoke to the front desk secretary at open on Monday 8-9-21 she was very nice over the phone, said she'd help me get my prescription, and took my info. However after I walked in the door about noon, I was met with a completely "different" person. Told me she hasn't gotten a chance to talk to the doctor yet, I asked when she thinks she will be able to because of my situation of needing my glasses for work next day. This is when the faces, and attitudes started. She then informed me the glasses are no longer made here, so that's impossible. I mentioned that I'd take the script to Lens Crafters, and get the glasses made. She then mouthed off with "Well you go over there you need to spend X amount of dollars to use their lab" My plan was to follow Dr. Zier to this practice. After this though, that's out of the question. As of Thursday the 12th I still haven't heard back from them. read more

I came in here with an outside prescription from another eye Dr. It took 2 HOURS for them to look up my insurance and order my glasses. They weren't even busy! The associate took his sweet time with every step of the process. He had me fill out a form with my name and address to look up insurance and left me with the form for over a half hour - it doesn't take that long for me to write down my personal information. When I was finished writing it down, I couldn't find him to give it back. He then came wandering back over to take it. The front desk took over a half hour to find my insurance and verify it. Then the associate took forever to actually order my glasses, all while half ass selling me crizal lenses and a warranty. I opted for the crizal lenses because I've had them in the past and like them. He tells me it'll be a couple days to get the crizal lenses which is fine, I can manage. I order my glasses on Monday and call Friday to check since I haven't heard anything. She tells me it'll be 10-14 days NOT including weekends. BIG difference from the couple days he told me! I tell her I was told it would only be a couple days and she doesn't care, doesn't offer an apology or anything. Definitely don't recommend this place unless you literally want to be waiting over 2 weeks for glasses! I will never be back. I spent $200 on frames and lenses that insurance didn't cover. I will be sure to take that money elsewhere next time. I wish I could 0 stars. Update 1 year later: I just went to have my glasses prescription updated due to increased eye strain (I had this done by a reputable eye dr). I am supposed to have a prism in my lenses to help with strabismus and eye strain. The new place took my glasses, tested them, and said there's NO prism in my lenses! I have gone over a year without a prism and getting new lenses that actually have it is night and day. It was written into the script given to eyemart because they asked me what it was. Again, I do NOT recommend this place at all. read more

This was the best experience I have ever had seeing an eye Dr. and getting new glasses. Dr. Henn was so kind and concerned for my comfort. (I'm disabled and in a wheelchair). I got TWO great pair of glasses, a years full warranty, and the eye exam for $179. They have even cheaper deals too. Everyone there was so nice and friendly. I highly recommend them and my whole family will go there from now on!! PLUS I came outta there wearing my new glasses in just an hour, after making my selections!! 2 yrs ago I went to LensCrafters and it was a horrible experience! Cost me way more for just one pair!! I will never go back there!! read more

Eye Mart - One of my new pair! These are my "Smart" pair! The 2nd pair are my "dressy" pair - Eyewear & Opticians Near Me - Dayton, Ohio

I'm not a person that generally posts reviews, but these people deserve kudos. I've never had a bad experience. The Optometrist was personable and pleasant and educational. The staff is nothing but friendly all the way up to the GM, Montana. Service is prompt. We all know lenses are expensive, but the two sets of frames that suited me were VERY reasonably priced. Today was a replacement of frames and lenses (get the insurance) from puppy damage and they were ready in a few hours with no charge. I really do appreciate the warmth and service of all the staff. Thank you! read more

CONSUMER ALERT: anyone who is a customer or wants to be a customer of the Dayton Eyemart... rethink that. we got glasses there a year ago, were unhappy with them and got new glasses this year at Lenscrafters. The reason we were unhappy is they got my wife's prescription wrong.. the doctor examining her got it wrong but only after unbelieving staff kept insisting it wasn't wrong, we insisted they re examine her and they did they do another exam, and sure enough the first one was wrong. Then they wanted to charge us a restocking fee on the first glasses, made wrong from their mistake. My wife put up a fuss at that so they didn't. For that reason, this year we did not want to go back there. Then we started getting robocalls from Eyemart that we are "overdue for making an appointment" first of all we aren't required to make an appt once a year anyhow. Second, we called them twice now to have them stop the calls and they tell us they can't stop their own robocalls. REALLY? So now we are being harassed with robocalls by an eyeglass store and we have no way to stop it. Don't ever, ever go to Eyemart I guess, unless you want horrible service and the fun of unstoppable phone harassment. This is a freakishly bad business decision. This is NOT how you get repeat business. read more

For the past few months during the pandemic that has been going on I have been trying to find an optical facility that would be open and able to help me get a new pair of glasses. A few months back a dog had it's way with a pair I had accidentally left within his reach. I have to tell you that the staff at Eye Mart was wonderful from start to finish. The lovely ladies that were working the front desk were so professional with these new standards of conduct since Covid19. They were polite and lovely to me, helped me understand everything easily. Then the lovely lady that helped me with my glasses selection was fun, knowledgeable and delightful. She made sure that the even the seat I was about to sit in was sanitized. They are top notch and going out of their way to keep their clientele safe!! She gave me all the facts and I never felt like I was being over or under-sold. I appreciated this and will most definitely be back to get another pair when in need. I highly and I mean HIGHLY recommend them. 5 Stars all the way!!! Taylor and Megan completely went out of their way to make my experience just fantastic. Great value and an ever greater shopping experience!! read more

I will Never go to this place again,we got glasses last March,around nov.dec.the lenses started messing up,so I had a warranty on them,got them replaced.Then I was walking my dogs and fell and broke my frame's went to have them replaced and Guess what!! They quit making mine,IAM totally disgusted with that store, they should tell you when you buy there glasses they can't replace the frames if they get broken, I wouldn't recommend anyone to go there read more

I went in for my 3:15 pm appointment. Was not told doctor was over an hour behind. Doctor never apologized for my wait. After the exam, the drops were put in to dilate my pupils, but no one ever checked them after. When I drove 45 minutes one way to pick them up, the lab had put my prism in backwards but they were never checked at the lab before sending them. Then I found out I paid for the prism and for Transition on each lens. Every place else charges per pair of glasses. Overpaid by $125. I will never recommend going there unless you have a simple pair of glasses. The more complex, the worse they mess them up. read more

If I could give this place 0 stars, I would. The staff here is rude, incompetent and unapologetic. They don't take responsibility when they make mistakes and treat their customers as though they don't matter. If this was not the last day of my benefit year. I would have walked out of their office and spent my money at a company who appreciates their customers and one who knows I have plenty of other options. I will not be patronizing this organization in the future and I strongly recommended that you do the same. read more

My husband was to have an eye appointment at 9 AM. The appointment was confirmed by phone the day before. We arrived for the appointment about 20 minutes early and there were no lights on inside and the parking lot was bare. We called the office to let them know we were here and got an answering machine. About 20 minutes later we received a call back from eye mart. They asked us if we could come back later because they didn't have another appointment until after 11 AM. They never called us to cancel the appointment and we drove 20 minutes to get there. Naturally we responded no!!! We made an appointment at a different business. Never will recommend eye mart to anyone!!! Worst customer service ever! They could care less about you! No wonder they have such bad ratings!!! read more

I could tell you a million stories from this location. Dr. Henn has been my doctor for over 10 years. He is the a great doctor - except for one time where he said my vision wouldn't get better on it's own naturally. It did for a couple years and my prescription decreased. The staff kind of creeps me out, but they are nice people. I have been misdiagnosed once but that was when Dr. Henn was out and I had another doctor from Illinois. It wasn't her fault though because she thought I had retinal detachment. But I did have to go to a specialist she recommended and at the time I didn't have vision insurance so it did cost me a couple grand. They could definitely offer more appealing glasses but I know that they are more affordable than most eye care stores. I do recommend them if you don't have vision insurance and if you have had any type of vision issues aside from the usual glasses fix. read more

After 3 visits and 10 hours of waiting, I finally have my glasses. The glasses are fine and at a decent price. My frustration level was high and the shop could use an efficiency expert. read more

This review is primarily for Dr Henn.... thank you thank you thank you. ... you are wonderful...I truly appreciate you taking time to answer my questions. .. tell me what I need and what I can do without. You did not push products or services on me. Plus you were aware of my time since I had a lunch hour appointment. If you are searching for a new eye doctor I highly recommend this Eye Mart. read more

This was the single best experience I've ever had purchasing contacts. From the moment I made the appointment I've been nothing less than impressed. The entire staff could not have made me feel more welcome and more concerned with my vision care than they did. Each person I dealt with seemed genuinely concerned with getting me the best value while being extremely thorough and making sure I had the best possible outcome I could have. Don't let the negative reviews stop you from giving this place a chance. If you have half of the experience I had I'm sure you will be pleased because they go way out of their way to make sure they take the best care of you they can. read more

the manager Montana was great fixed the issue my glasses entered wrong the bifocal line was too high , Montana is the only reason i will return the staff is very rude and nasty read more

I won't ever go there again. Had glasses less than 9 month an the solder weld broke on the ear piece. went back to get them fix because I bought the warranty an they won't fix them an the warranty is going to cost 50% more for frames , read more

My family and I have had eyeglasses made through Eye-Mart in the past, and my vision plan (through either Superior Dental, or Eye-Med) has invariably qualified my family for free frames up to $130, with extra charges thrown in for polycarbonate lenses. The last three visits to this particular Eye-Mart, however, have been exceedingly unpleasant, to put it mildly. In each case, despite my knowing for sure that the family member in question was covered and eligible, multiple members at the store's front desk have summarily, repeatedly told me, "You have no coverage." I was simply astonished at the extent of their brazen discourtesy. The most recent of these exercises in unwarranted incivility occurred today, the day before Thanksgiving. My son, who is visiting for Thanksgiving on a break from college, needed a new pair of glasses. I had barely proffered my insurance cards to the front desk, when one of the clerks there (who is absolutely exceptional in rudeness; hers is at the doctoral level) told me, "Right off the top, these do not cover the eye-exam." This of course I knew already, and had gone in expecting to pay for the exam. She did not wait to discuss anything, and instead started by telling me effectively how sub-par my coverage was. Naturally, I confronted them on this matter, and told them I was there to pay or the eye-exam. I told them also that I knew for sure that my son was eligible for free frames up to $130. As a matter of fact, this same store had printed out the coverage data for me about 10 days earlier (papers that I had since misplaced). At this stage, person number 2 took up my case, and a while later told me, "You do not have coverage until January 1st/2nd. Again, I was quite flabbergasted, since I knew 100% that my son was covered and eligible, since he had not had glasses made for close to 2 years. Despite my repeatedly asking them to double-check my (and my family's) coverage, they simply came back with "You are not eligible until Jan 1st/2nd 2014." I then called Human Resources at my university while still at the store, and after looking over my coverage, the lady at HR told me, "Your son is eligible for the eyeglasses coverage as you have described. This store should be able to verify this by logging into the Eye-Med website. It is written plain and simple there... " I then requested HR to email the information to me. I then called Eye-Med directly, and they told me exactly what my university HR had said: "Your son is eligible for eyeglasses coverage, and Eye-Mart is in our network. We do not know why they repeatedly told you no. We will be glad to talk to them." Now, when I made my way back to Eye-Mart with the Eye-Med representative on the phone waiting to talk to them, person #3, who also equaled the other 2 in terms of rudeness (I am not sure their behavior and attitudes had racial overtones, but given what I was experiencing repeatedly, I am inclined to think so), now told me, "Your eyeglass coverage has been approved. Our boss has verified this. You did not allow us to tell you this." The above was patently false, of course, since I was very much in the store, talking to my university HR and Eye-Med, when the boss came in and attempted to correct his staff's astonishing incompetence and rudeness. They could have given me the benefit of his wisdom right then, and perhaps (what a wish) even apologized for having put me through so much harassment. But they did nothing of the sort. In fact, when I was ready to proffer evidence of my coverage, with the Eye-Med person waiting on then line, they essentially now made a 180-degree turn around and told me my son was covered. No apologies, not even any sense of shame at their stark stupidity and unparalleled misbehavior. Even when admitting my son was eligible, they made it sound like it was my fault that I was going through hell at their store. Incidentally, after the store placed the blame for their woeful incompetence and ignorance, not to mention bad behavior on me, without the slightest contrition, I left the store and went to Target to have the eyeglasses made. Target gave us the service we deserved right away, without hindrance, without any rudeness, without making me run around needlessly in bad weather. What Target offered was not exceptional- it was simply at the level any customer minimally expects and deserves at any business. I had to recount this event (and the two prior sequences) here, in order that perhaps the leadership there might develop some good sense to offer some lessons in courtesy and civility to their staff. And also train them better at how to gather information correctly and with efficiency. I have no doubt whatsoever that this staff has blundered multiple times, and has neither shame nor decency to admit this. With this Eye-Mart, I have no doubt it is Equal Opportunity Rudeness. I would strongly advise other customers to not patronize this store, and perhaps avoid it like the plague. read more