This issue caused us to be billed by bc/bs. This was a problem the office caused and the "witch"…read moreyelled out it was an accident. An accident that could costs us hundreds of dollars. I contact the John that replied to my comment and he has not responded. STAY AWAY!

Been going here the last 2-3 years. The doctor is very nice and discovered I was being misdiagnosed…read moreby my old eye doctor who kept telling me I had astigmatism when I didn't actually have astigmatism. The doctor fixes me right up I got new prescription and ever since I haven't had the eye pain or headaches that was having for decades going to my old doctor. Only issue is this place is limited with the eye glasses selection but that's no big deal.

In the interests of full disclosure, I've had the pleasure of knowing Dr. Paul Botelho personally,…read moreso when it came time for cataract surgery last year, he was the natural choice. Lest you think it's only due to personal relationship, Paul is also an instructor at Brown. Who better to perform eye surgery? That said, the overall experience was very positive, from scheduling to the exam process, then surgery, then billing question follow up. The actual surgery is done in batches, almost assembly-line styler. That may sound negative, but the staff was very attentive to all patients' personal needs and kept the process extremely organized so my mind was at ease knowing I was in good hands. Kudos to all the staff for a job well done! This office is highly recommended.

I have been looking for a good eye doctor for some time now. After visiting a few (and regretting…read moreit) I decided to give Advanced Eye Centers a call. I used to see one of the founding doctors years ago when I was young, as I've had eye issues all of my life. It was easy to schedule my appointment as I was still in their system after what had to be 8 or 12 years! They went over my insurance with me and explained what I'd be expected to pay at my first visit. I was able to get an appointment scheduled about two weeks out, but that was partly because my own work schedule is busy! I arrived about 10 minutes early and completed some simple paperwork. I was the only one in the waiting room and right on time was greeted by Dr. Michaud, an OD at the practice. My exam was thorough but quick, which was really great as I was in and out in about 30 minutes. I was able to get a pair of contacts in my new prescription to wear home and ordered a few months worth to be delivered to my house - super convenient. Check out was simple and easy. They do have an optical shop on premises which is convenient, but I chose to keep my old frames and they do charge a fee on top of the lense replacement charge if you aren't purchasing new ones through them. I elected to shop around for prices, so I didn't spend too much time in the shop. The doctor and staff were friendly and helpful and the practice was very clean. I had a great experience and will continue to visit them in the future.

Wow What service , was excellent. I broke my glasses in an unfortunate time and place. I brought…read moremy glasses here and wasn't sure if I would be able to have them repaired or not. They were not bought in USA and not bought from this company, but the person brought them in the back , fixed them, and handed them back to me, no charge at all. Took great care of my glasses and they were wrecked. Thank you for taking such great care of my glasses.

I echo what everyone else has said about the wait time. It is actually insane. I'm calling my PCP…read moretoday to have them find me another provider. I was sent here from Fairhaven, and they were better at keeping appointment times, so maybe I'll just go back there. This place absolutely sucks. It isn't the medical assistant or secretaries fault- they're sweet and kind overall, but this place is just gross. Don't bother.

The exam seemed fine; but I paid a ridiculous amount of money for a cheap plastic frame and cheap…read moreplastic "prescription" lenses. They're not even glass! I could have bought these at Job Lot. Rip off.

Seems like nobody is happy in the Dartmouth office from reception to the doctors. Wait times are…read moreunacceptable. Upon entering I noticed the waiting room was full I asked the reception if they were behind thinking I would reschedule if so. She said no they were on time. I was there over 2 hours just for an annual checkup. I have been to the Fall River office and the girls there were lovely.

This business has terrible customer service, myself and family have been going for a couple years…read moreand they have consistently overcharged us. We now go into the office with our insurance benefits printed out for them to see and they always send bills for additional charges that are erroneous, we call the office then they make us call the billing dept to straighten it out. At first we though it could be our mistake, so we did our homework and now know their consistent over billing is bordering fraud.

The doctor has zero bedside manner. He did not even introduce himself and barely even talked to me…read more I was treated poorly and the lady before the doctor was extremely rude when I told them I wanted to buy my contacts online. Saying they're "much cheaper here" when they are not. She then proceeded to leave the exam room and left the door wide open. My appointment was for 9:15 (mind you they open at 9) and I had to wait until 9:30 just to get into the exam room, when I even arrived at 9. I will never be going back here. I won't pay $140 to go to a place that is extremely rude and unprofessional.

Paid my co-pay when I had my exam a month ago. They just billed my card again with NO call, or an…read moreauthorization from me. I have tried contacting them, to be told billing will not be in for several days, yet they just billed me. I was told they must be working from home then, but they aren't sure.

I'm very pleased to write this review for Dr John Magalhaes after he worked on an extremely…read moredifficult set of rigid contact lens for me. I'm a corneal transplant recipient (on my left eye) and a Crosslinking/Ferrara rings recipient (on my right eye). My corneal topography is a known mess due to the numerous surgeries I've had over the years. I can confidently refer Dr Magalhaes to anyone looking to get their contact lenses done as he is an excellent and committed professional. It took us several tries throughout many months until finding the perfect lenses for me. Dr Magalhaes never gave up on me nor lost energy or enthusiasm. He was relentless and determined to get it done right despite the great challenge, even accommodating me on his day off at times. I was never charged for my subsequent visits while we were in the strenuous process of fitting the correct lenses. Thank you again!

Optometrist Zachary Sousa is excellent, takes the time to be certain that you will get the best…read morepossible prescription for your eyes. I use bifocal contact lenses and it can be a pain to get the perfect prescription to work the best for each individual. Also, they have a specialized machine that takes photos of the inside of your eyes so no more uncomfortable eye dilation is needed. The staff is great too. I highly recommend them.

Came in from Cali, looking for glasses. Called this shop n worked with Nick, he verified my…read moreinsurance, provided an overview of services. He then offered to contact my Cali optometrist and requested the requisite information in preparation for my visit. My appt was with Dr. Souza, he reviewed and we discussed my eye health, and following my exam, he provided me with a local specialist to address some concerns he had after reviewing my Cali files. I then was assisted by Ms. Pimental (Lynn ?) who provided an overview of their frames, costing, and she helped me select and process the purchasing of a frame highlighting, the optical add-ons available. Lastly, I had left the store when Lisa called. She informed me that I can return for the print out of the specialist, Dr. Sousa had recommended. How often does that happen, once you have left an establishment...rarely. Overall, superior care, concern, and excellent customer service!!! If you're in the market for a new set of glasses, give this store an opportunity to service U, you will be glad you did!

Excellent ophthalmologist! The most sincere, caring and competent eye doc in the area. I had worn…read moreglasses for most of my life and Dr. Cote was the only doc to actually talk me out of surgery when I had requested it. Ethical doc in a clean, convenient location.

I've been going to Dr Cote for many years, and DrCote and his staff are great people. Dr Cote…read morealways takes his time, and explains the results of all the tests, and in detail. He is also a great guy!!

Dr. Ali is a very caring and thorough ophthalmologist. She goes above and beyond for her patience…read more She has been my doctor for many years. I trust her more than Mass Eye and Ear. She's right on top of things and provides the best treatment and advice. I can't say enough about her; she's the best !

I've needed corrective lenses since I was seven years old. An odd kid, I thought that glasses were…read morea sign of distinction and couldn't wait to have a pair to call my own. Over the years, my opinions on this matter have changed completely. What I wouldn't give to have 20/20 vision and see the world with crystal clear clarity, without the help of my industrial strength contact lenses (when I take them out, the world becomes one big Monet painting). Luckily, I have the very best ophthalmologist, Iman Ali, in whom I've placed complete trust to keep my peepers healthy and bright since 2005. At that time, I traveled the 45 minutes from my apartment in Quincy, MA to see her in Fall River. Eight years later, I still travel to see her, forsaking many other qualified ophthalmologists in Providence. For my first appointment, she had her work cut out for her: I was fresh from a major car accident during which I'd suffered eye injuries that made wearing my traditional contacts extremely uncomfortable. She was patient, caring, and so confident that I could keep wearing contacts (by the time I reached my twenties vanity had sunken in, and I no longer agreed with my seven year old self that glasses were a badge of honor). She knew instinctively how to care for a young woman who'd suffered a physical and emotional trauma, and with her help, my eyes - and my overall well being - improved. Today, there's barely any remnant of the original injury, and my prescription has, against all odds, grown lighter in strength. Other fantastic details that make Dr. Ali's practice, Total Eye Care, an excellent choice include: a friendly front desk staff (who in all these years have remained intact - I mean, no discernible turnover. This speaks volumes!); a charming little coffee shop in the main lobby before you enter the office; and for those who DO still think that glasses are a true fashion statement, a huge range of high end designer eyewear, including gorgeous prescription sunglasses. If I still liked wearing specs, I'd have no shortage of luxe and lovely options. Dr. Ali is - to coin a well worn phrase - the very best in the business. She's so smart, so sophisticated, and so easy to talk to. She's Brown University educated, NYC trained (where she gained incredible experience working on patients suffering from eye issues in the wake of 9/11), and superbly suited to a practice in an area like The Riv, where folks really appreciate a doctor who remembers all sorts of things about you: little facts that might date back years. While she's thoroughly modern, hers is the type of practice that hearkens back to the physician practices of old, which were built on a strong sense of family, where all generations went to the same doctor -- and that doctor inquired after one's parents, as the pediatric patients matured into adulthood. This makes my annual eye appointment feel like coming home, in the best way!