There are three locations, they're also at 4600 West Loomis Road, Suite 310 Greenfield WI 53220 and…read more6020 South Packard Avenue, Cudahy Wisconsin, 52110. I see Dr. Rajurkar, who is excellent in terms of skill, training, expertise, bedside manner and all things you need in a specialist. I have great confidence in Rajurkar because he is clearly up on research and technique. I vetted. Not going to have just anyone poking around in my eyeballs with a laser beam. Still, it would actually be hard to find a poorly qualified ophthalmologist, they do have to graduate from medical school and successfully finish a rigorous residency. The difference in specialty medical clinics is the front line staff. Ophthalmology Associates has a mixed bag in this department. I really like the reception/front desk people at the south side location, they are excellent. The phone bank people who do the scheduling (they seem to be working from the West National number but maybe all numbers ring somewhere else for scheduling) are less than satisfactory.
The physician had to reschedule, and the office has apparently never heard of email. I got an annoying letter blaming me for them not being able to reach me so I had to call back during their business hours "TO RESCHEDULE." I'm stressing this because they highlighted that we "need to reschedule (my) appointment" in the letter. Like me, they don't always answer the phone, when I was finally able to get through I got the most annoying woman. She immediately decided we were on a first name basis (though she couldn't pronounce Rohan), talked over me without listening, and scolded me for not answering my phone when they tried calling. No phone manners whatsoever. Very hypocritical. I tried to explain that during the COVID-19 shut down, many of us are working in front of computers and can't answer our phones the minute they ring, and when she demanded another number I had to explain that again. She asked again for a phone number I can be contacted at, meaning a number I will immediately answer. Hey, can I call your boss at his number and have him pick up right away? Big assumption that no patients work, or at least, patient's jobs aren't important. That's how I pay my bills and like any good ophthalmology practice, this place isn't cheap. I asked to be contacted by email, and in a condescending voice she told me that is not possible. How is that not possible? Doesn't give one much confidence in the clinic's use of the latest technology, now does it? My primary care nurse practitioner can use email and I can schedule conveniently online. It's not brain surgery.
Remember the highlighted "we need to reschedule your appointment" after the "our office has attempted to contact you by phone several times" letter? I know, it's been a long rant. After all of this she tells me since they don't know when the ophthalmologist will be able to return, they can't schedule a make up appointment for me (didn't bother to ask if I needed to see anyone sooner, there are at least 6 other eye specialists there) and hey, how about leading with this lady? She made it very clear my time is just not important to her. If I recall correctly, a phrase we used to use back in the mid 20th century was, "When would be convenient to call back?" If they are going to insist on sticking with 1960s communication technology, I think they should maintain 1960s telephone manners.
