I have had trouble getting the correct Rx from my previous two optometrists, but Dr. Holden was…read moreable to quickly identify the problem and get me the right Rx for near-sighted and computer lenses. The quality of the exam and the selection of the frames are the best I have found in the MKE area. My only reservation to recommend Be Spectacled is how difficult they make it to select lenses once you have picked out some frames. An associate literally read aloud my options off their computer monitor, without clarifying the costs or features. When I selected the basic lenses, they said I didn't want those (then why even offer them?). I never really understood what I was getting or paying. I didn't even see an itemized receipt until I picked up my glasses ($275 for lenses, oof). It all felt rushed, opaque and like I was getting up-sold at a car dealership. If they would be more clear and transparent about lense options and costs (maybe put it all on a flyer you can hand to the customer), this place would be an easy five-star review.

I got my eyes examined and a pair of glasses here recently that I've taken to calling Aladdin…read more Because, they show me the world. I should rewind a little. I don't think I've been able to see properly for a couple of years now. So early 2020, I made an appointment with Be Spectacled. And, well, the pandemic lockdowns hit and the appointment got canceled. Then, you know, worldwide uncertainty and next thing you know it's 2021 and I've still not had my eyes checked. I'm happy to say that changed recently. I made my appointment, had my eyes checked, and got my prescription. They have a nice selection of glasses to choose from and are super helpful in finding your pair. "What style are you thinking of trying?" she asked "Bold frames!" I exclaimed with confidence apropos of nothing. And, bold frames I got. And, now, I can see the world. Shining. Shimmering. Splendid. Get to it!

Saw Dr (Laura I think?) Lang and she was great. Honestly the receptionist, assistant who did the…read morebasic eye tests, optometrist, and lady who checked me out all the end were all so friendly and kind. Their location is easy to get to and online scheduling was a breeze. Happy to have found this location for eye care!

Dr Lang was thorough and professional. However, billing leaves much to be desired. Had a bill…read moreshowing $0 due, however, said that wasn't showing all services, so had a balance to pay. Lady in optical department had me try on glasses, didn't feel glasses, pull on them or anything and said good to go. Felt like I was am imposition in her day. Overall, not a very good experience.

I recently went to Bronze Optical for an eye exam. I found the staff really friendly but almost a…read morelittle too laid back. I liked the small, local shop feel, but I found there to be some lack of professionalism as they talked among themselves and there were even dogs allowed in the office. In my opinion that's just weird for a doctor's office unless it's a service dog. I wore a mask despite being vaccinated because that's my preference and I knew getting my eye exam and trying on glasses would require me to be up close with the doctor and techs. I was told "you don't have to wear that." It just felt unnecessary. The hallway down to the actual doctor's office was a bit untidy and then the doctor's office was pretty worn looking too. The lenses they had me look through to test my vision had some damage to them that couldn't be easily wiped off, and this made it hard for me to tell if I was getting an accurate vision test. I liked the doctor for the most part but she casually mentioned that due to my astigmatism, I have a significantly higher chance of retinol detachment, which I hadn't known and her casual tone was a bit alarming. When I tried to ask more questions I felt a little dismissed and she basically just said "don't worry about it because worrying doesn't help." I would have rather known more about the science behind her statement and it would have been nice to be given some resources. I don't think Bronze is the place for me but it does beat the long wait time at LensCrafters. I also like the idea because it's a small practice you can get to know the doctor rather than just seeing someone random like at Lenscrafters. I'll be on the lookout for a new eye doctor that accepts my insurance.

For me the real test of a business doesn't come when things go smoothly, but rather when there is…read morean unavoidable glitch. I recently experienced a product failure with my favorite frames from Bronze. The problem was resolved without delay and delivered with an apology for any inconvenience I experienced. Replacement was handled in a week and fitted the next day. I also brought in some frames I have not worn in 20 years, but wondered if they could be fit with new lenses. Bronze didn't sell me these frames, but was enthusiastic about the retro look and arranged for a quick fitting and turnaround. Warm, personal, competent, professional service. What is not to like about this place?

I went for an exam on 10/13/23 as of today 1/31/24, I still have no glasses and got a refund. They…read moremade 4 pair of lenses & went through 2 frames. Their office was not to blame entirely, it was mainly where they have them made. They sent out frames that were broken & lenses that were too big for the frame. Just one big mistake after another. The biggest mistake was going there in the first place. Never again. The company used to have a good reputation in the distant past, but apparently their technicians don't know what they are doing. So sad, I can't believe they are still in business.

Just went have our eye examination. The woman at the counter asked our name and proceeded to tell…read moreus that our insurance company cancelled our appointments! She then told us that they have a new call center that confirms our appointments and that they cancelled the appointments. We never received a call from the optical location, call center or our insurance company. So there we sat with no appointment, no calls, no voice message and very dissatisfied. We had waited weeks for the appointment only to be told to wait weeks more! If there is a new policy please advertise it. If you do call and there is no answer, please leave a message. I try to support my local businesses but offering multiple feeble excuses help me to make a better decision. (We have used this optical company for many years.)

Store is very clean and safe! Staff is extremely great at what they do! I'm visiting from…read moreArizona and it was past time to get my eyes checked! I was treated by this awesome staff and they treated me like a king!!! Thank you!!

Been a customer at Quality Optical for over 20 years. Quality Optical offers excellent service from…read morea family that has owned this business forever. I will advise you parking can be a challenge downtown - just remember to plug the meter! There are lots of affordable frames. This is the kind of locally owned business that I'd like to see stick around.

My first eye appointment visit to Metro Eye was a good one! My aging and odd prescription is…read moresometimes hard to deal with, and I hate Progressive lenses with a passion. But Dr. Kim heard me out, talked calmly and not like a sales person about my light Progressive options, and heard me out as I preferred a regular distance Rx and a supplemental computer script. Dr. Kim and the technician were top notch and I will return! Was looking forward to choosing some cool frames and found a pair I liked but the aren't manufactured to my needed frame size. Very confident to take my Rx elsewhere for frames and highly recommend Metro Eye!

With changes in insurance, I was looking for a new place to get my vision checked, and I'm very…read morehappy that I found Metro Eye in the Third Ward. Everyone was very welcoming and the eye exam was thorough. Very knowledgeable staff from in-take all the way to the optician area for lenses and fitting. Excellent service! I very much appreciate the mirror masking approach, which meant that everyone I interacted with from in-take onwards was wearing a mask. It means a lot for those of us in immune-compromised households.

I had an excellent experience every time I have visited. My most recent visit was one of the best…read moreeye exams I have ever had. Usually eye exams stress me out, but everyone made me feel very comfortable throughout the exam. Every employee was kind, professional, helpful, and upbeat. My scheduling process was good. I had to reschedule and they found a time that was convenient.

Frustrated with their appointment process not the their quality of care…read more I booked online, took time off work, and showed up--only to be told my appointment didn't count because it wasn't "confirmed." They found it in the system but said I should've read the fine print. That's unacceptable. If confirmation is required, make it clear upfront. Wasting people's time isn't good business.

What a great selection and top notch service. Bart H, the General Manager was knowledgable,…read morepatient, and kind. I will be back! Thanks Bart!

I made an appointment here to check on some redness and blurriness I was experiencing in my eye…read more Due to not having insurance, I called a few places for out of pocket prices and availability of appointments. They they were the least expensive option, and were able to fit me in only a few hours later. The receptionist were pleasant and my expectations were simply blown away by Dr. Yackels. He was extremely knowledgeable, efficient, and listened carefully to my concerns. The whole experience was perfect, and I wholeheartedly recommend this physician to anyone who needs corrective lenses or a medical office visit!

Made an appointment and stopped by over my lunch hour. The service was amazing and the appointment…read morewas efficient without feeling rushed. Dr. Yackels took the time to explain everything and gave great recommendations. Would highly recommend, and will definitely go back.

What a Fine establishment! Very nice layout. Interior design makes for a cozy feel. Staff were…read moreall so friendly and Professional!! Nothing but State of the Art equipment being use here which, let me tell you, it's about darn time to find a place that is not in the dark ages of Optometry!! They have such a great selection of frames that will fit any budget. Brand name such as Ray Ban, Juicy, Nike, Coach..... Really Stylish designs along with some Traditional designs as well. Nice selection for the kids, plenty of options for lens as well as contacts. I was Very Impressed!! My eye doctor was super cool, takes time to explain everything and even will take time to answer questions.....Imagine That!!!! The only thing that seemed to be missing was a Coffee station. Lol. Also, they have a Great turn around time to get your glasses/contacts and their price beat out Americans Best in Contact category. Great Atmosphere, Great Service, Great location ( Hwy 100 behind Animal Hospital ) Great Selection, Clean, Professional...... I'm so happy to have found my New Vision provider!! Check them out, you won't be disappointed!!

I'm giving an extra star because I do think there are quality doctors at this location. My issue…read moreis the communication. I was a patient of Dr. Dahlgren's who had an office in West Allis for almost 25 years. I was not notified when they moved their office to Greenfield. Fine. I had no problem driving to Greenfield. Dr. Dahlgren had been semi retired for several years so I was just happy to still get an appointment. Then I find out at the end of last year that he had retired. I don't know when. I found out when I called to make an appointment. It would have been nice to have gotten a notification both times. When the person offered other doctors, I just hesitated. It really bothered me that his patients got dismissed. It's a nice office, things look great and I don't doubt that the quality is top notch, but it's apparent that profits are more important than people. That just made me feel horribly dismissed.