I had the worst experience here last night and I debated about coming on here to write about it…read more But, I feel it's necessary as there are a lot of 5 star reviews on here and I definitely did not have a 5-star experience.
I bought a Groupon for a full set of faux mink lashes and set up an appointment via the online system. That was easy enough. I get here and the suite number is not what it's supposed to be. Then I get into the actual suite and Mercedes greets me, but not in a super friendly manner. I told her what I wanted, something natural but with some dramatic flair and even showed her photos of what I wanted. She assured me it would look great and actually even better than the photo that I showed her.
We proceeded to start and she commented on how short my lashes were to which I replied, "Yes, I know. That's why I'm getting extensions." Then, she was like I have to put tape on your lower lashes because they are so short and the pad won't work. I'm like cool, whatever works.
She said she would use the "mink" lashes that she showed me which seemed fine, and we started the process. She kept trying to upsell me on buying a $75 upgrade to make my lashes pop. I'm like nah, that's fine, let's just see how these look. Why the F would I need to upgrade $75 when I purchased a full set? Like, seriously?
Anyway, she applied the lashes and kept saying over and over HOW SHORT MY LASHES WERE. It's like I know lady, but you don't need to be rude and keep commenting on them like it's the worst thing in the world. Also, she kept sighing and seemed to be exasperated. I asked her if she had a long day and she was just like yeah. Okay great! I get it, you're tired, but you have a customer and you shouldn't be acting like you're doing her a favor when she paid money and is spending time here to enjoy your services.
An hour later we were done and she gave me the mirror so I could inspect them. They were crooked and not even all the way across my lash line. I asked her to fix the right side and she said, "Yeah, let me see if I can find some lashes to stick them on." Wow. Okay, way to make someone feel great about themselves.
She added a couple more lashes, and they looked better, but still looked weird and just uneven and she seemed impatient to go home, so I was like F it, maybe they will get better in time. I gave her a tip and then went on my way.
I get home and the lashes started falling off and irritating my eyes to the point where my eyes are burning. Not to mention, the lashes themselves are SUPER HARD and plastic feeling, like definitely NOT MINK. I was so pissed at how terrible they looked that I spent 45 minutes removing them. It was a painful process and I ended up losing my real lashes and now look like a damn alien. But, they look better without the clumpy looking fake ass lashes she put on.
Never again will I go back there. Save yourself the money and time and avoid. I'm going to get my money back from Groupon. What a disaster.