After leaving a different place that was trying to rip me off I called Eyemart and so glad I did! Dr Chang was super and the optical dept next door was amazing! Angie was so nice and very helpful trying to figure out the best deal for us. Definitely will return and recommend! Thank you!! read more

Service was good. But employee that waited on us put $50 insurance on my order without asking. Didn't find out about it until after credit card was run. read more

I was desperately needing new glasses due to my prescription just being filled and me needing to drive throughout the night to another city. They were so friendly and accommodating from the moment k walked through the door. They informed me of how to get a free additional pair of glasses and ensured everything went smoothly for the visit. In addition it only took them 14 minutes to get my glasses prescribed and ready to go. Great experience with accommodating and friendly staff - definitely will return for future services!! read more

I think I could have watched an entire series on Netflix faster than being served. This place is so slow!

Employees seem to be unable to multiply task had to wait almost one hour for pick up only

Very bad customer service, they only waste your time and in the end they do not provide the service, they must be clear from the beginning and save us time that is very valuable to me! read more

Terrible customer service. Only a few of customers in store but rep was in a hurry to check my insurance and rattle off my options. Then she dismissed me to find a frame. Being alone and not being able to see well, some help would have been nice. None was offered. I left and went to another place to order my glasses. I won't be back. read more

Last week, I brought a family of refugees to the Quail Springs location and Edwin assisted us. The children were a bit of a handful as toddlers tend to be, but he was extremely patient and kind. Understanding tired and hungry children, he expedited our order and we had the new glasses in 30 minutes. Highly recommended! read more

Extremely slow. Plan to spend a couple of hours waiting on two people to wait on you . One of the staff pulled her own family back ahead of everyone else . In between customers they answer phone calls. I hope I never have to come here again. read more

I have been doing business with this location for years! I was the first one in the store (quick stop before work) had my frames already picked out and was asked to have a seat. Hannah was helping me, she printed something out and said she would be right back, went to the back office and came back after about 5 minutes and said, "so your insurance only pays $125 and doesn't cover bifocals!" Still wanna do this!? I was like, yeah!? My glasses have always been covered 100% so I pulled up my insurance to show her, and she stormed off to the little office again. "AL" the store manager, whom I always worked with previously, explained a mistake with my insurance, but agreed the bifocals were covered, and for some reason he had an attitude with me, very hostile while I was questioning the insurance. Hannah was upset because I made the statement. Let's move on, but yall may owe me some money back. She then fetches AL, who tells me I need to leave the store! Like, what??? I can't question the insurance? I even said, "Let's order, and I'll figure it out later." Hannah then sits down to help other customers, and I'm like, wait, what? I need to get to work! She runs off crying again and gets AL! He starts screaming at me and telling me I'm talking too "stern" are you serious right now!!?? I work in Corporate Customers Relations, and this was the most UNPROFESSIONAL conduct I have ever been a part of! I was calm but quizative, and Hannah took it personally. I asked for the District Managers' name, and AL said, "You can call Corporate!" So, yes, I did. Nothing will happen, but I called anyway. I would suggest a different store if you use Eye Mart. The crew here are emotionally unstable! read more

I came on a Saturday at 9:15am after a nice eye exam with dilation with Dr. Chang next door. After I got my bearings I made my wall-eyed walk next door to be fitted. There was two employees working in front that day. One very nice tech who helped me and the friendly manager. I was happy to take a moment to sit down after I signed in late. I would have been aware of such sign in sheet if I checked yelp ;) I watched the tech patiently help the only other customer, who appeared to be in to upgrade her trifocals. She picked a cute hot pink frame and said she would be back on Monday. Perhaps it took all of 10 minutes including me balking at knocking down a display- read that as 'small' display, and putting it back together. I perused the walls and nothing magnificent caught my eye. I slid over to the turning dessigner display and found a cute pair of Nine West blue frames. Ah, the hunt is over... Not another thought was given to frames. I was measured, gave my rx and picked my options. Transition lenses, yes. Aviatior gradient color, no. Bifocal, no. Frame & lense insurance, oh yes. My whopping total was 48 dollars and a text would arrive when they were ready. A short trip to Gordman's and three bags later I got a text message saying come hither. Okay so I wasn't ready until City Bites and I had a nosh together. 11:27am my frames were glorious and on my face like they had been there since birth. I have returned since that first weekend in December to have a screw adjusted because the darn thing would not go through straight. 8 minutes and I was free and the screw was secured. read more

Eyemart Express - My transitional NW blue frames from Eyemart, they rock socks folks. - Eyewear & Opticians Near Me - Oklahoma City, Oklahoma

Al was fantastic. Found good deal and working with insurance. He was knowledgeable and accommodating.

I have used Eyemart Express for two decades. Very satisfied. Today is a different narrative. The gentleman on the sales floor was immediately displeased that I had brought my own frames to be fitted for my new prescription (which I had obtained from Dr Chang next door). My pre-brought frames are sold at high-end clothing stores and are sold with the knowledge that these frames can be fitted with your own personal prescription. This salesperson took my new frames and twisted them. I said, "please be careful." "We can't help you. Are these plastic?", he said, and ushered us out the door. Never again going back to Eyemart Express. If you belong to a minority, save yourself the grief. read more

Service was OK BUT even though I signed in to get an adjustment the girl paid no attention and called someone who had just walked in.

Went in yesterday to check on some glasses for my daughter and the lady was so rude and had sat down and out her foot up on the table to talk to me. And she made no sense on what the prices were because she was just rambling. We will not return because she wasnt helpful and very rude. read more

If you don't mind waiting forever, this is the place for you. I waited 45 mins to pick up some reading glasses only to be told there were still 3 people ahead of me. Customer service was non excitant. read more

Worst costumer service ever!! An older lady that was there was so rude. I tried to ask her a question and she interrupted me and said " no!! Sign in!!" I told her "to ask you a question I have to sign in?" And she said yeah it's the only way. And she just walked away. Lady needs to find a new job if she doesn't like answering concerns. And people where there waiting for more then 2 hrs!! Why is it called express? read more

I don't know how they get away with having express anywhere in there name. It should be Eyemart Rest In Peace because you age exponentially waiting for anyone to help you. They have a sign up sheet that they don't particularly follow. There are two sides of the wait list - one to look for/buy glasses and the other to pick up glasses. You'd think they would switch back and forth. NOPE. Completely random. I even think they don't go to the "pick up" list until the "buy" list is taken care of. Moreover, I waited 30 min at least then checked the sign up sheet and they had skipped over my name. Nice. read more

We had great service and I was able to find some frames I really like. They don't have the largest selection, but I don't doubt that there is something for everyone here at reasonable prices. read more

Our first visit, we were helped by Dee who was very patient and underatanding. She waS also very informative and helped outline our products and costs so we could better undestand what we'd be getting with my insurance and what it meant. When I came in to today to finish and and have my glasses made, Chaz was very helpful in finding the frames and underatanding when I changed the second pair (bogo) and he went over the info again so I knew what changed and what this meant for me. He helped me to make an informed decision so I could get what was best for me and my budget. I walked out with two pairs of glasses for under 100 dollars. The sevice was very quick and for me, well under an hour to have both of my glasses made. Michael had also taken the time to make sure my glasses were fitted correctly, the ear pieces mainly, and I hadn't known they could be adjusted as no other place had done this for me I until now. As a side note, I appreciated the careful way he prepared my glasses cases as well. Over all, it was very fast, very helpful, and very friendly. Even as a woman was becoming increasingly irate with an issue ( imho was more so on her end than EMEs) the lady helping her remained very patient and helpful. read more

My husband's glasses broke when we were out of town. He would have had a lot of trouble seeing our daughter play soccer without them. Fortunately for us, we drove by the Eyemart Express Store in Oklahoma City, and decided to drop in and see if they could help. Would you believe they fixed the glasses in mere minutes - replacing the temples - and they refused to charge us for their work! We were so grateful. Thank you to Dee Ella for her friendliness and service. read more

I was sold on a package that wasn't what I was told. All but impossible to keep clean and scratches worse than any glasses I've worn! Worn glasses for over 40 years! Wouldn't recommend! read more

From helping me pick styles that suited my facial structure to assisting me when the no-line bifocals just wouldn't work for me they were very helpful and professional. Diane is a great sales assistant and Mike the managwr went above and beyond to see that I was happy with my purchase. Have purchased 6 pairs of glasses from this location. I don't ever go anywhere else. read more

The customer service was great. The lady that helped me was wonderful when she ordered my glasses and when I picked them up. However, if you want to talk bedlam, don't dish it if you can't take it. Other than that, she was hands down the best employee in the store :) read more

This is the most ridiculously slow place I've ever been. I waited over an hour and never was greeted. The two people in there didn't seem to have any sort of desire to help. Go somewhere else, don't waist your time. read more

Unbelievably slow. Waited an hour to pick up a pair of glasses for a friend. Glasses were paid for in advance, so no payment required, no fitting, just handing me a pair of glasses. Will not deal with them again. read more