I developed a nasty corneal ulcer on a weekend, and called Monday morning in a slight panic (I didn't know what it was, but my eye hurt, was sensitive to light, and my vision was cloudy). They got me in asap, and I was with the Dr less than an hour later. Dr. Blas was able to diagnose the issue, which can be vision threatening. She wrote me a prescription, and carefully monitored the eye during two follow up visits. I am so grateful for their response time and attention. During my more uneventful visits over the years, I have also appreciated the convenient location on Union street, and the nice selection of glasses. I've always found the doctors and receptionists to be friendly and professional. Now that I have also experienced an eye emergency, I would strongly recommend. read more

It felt really quick, which was nice, but unfortunately, it did not feel very thorough. I also make a point to call before going to a new optical office, and I was told one thing over the phone but something completely different at checkout. When I brought it up, they didn't seem very happy with me. I was also surprised to be charged $35 for my PPD unless I purchased glasses. I specifically asked over the phone beforehand about getting my PPD and was never told there would be an additional charge. I have never been charged separately for a PPD at an optical office before. On top of that, I'm not convinced that my prescription came out accurately. Overall, the experience felt very scammy, especially because I specifically called ahead expecting them to be transparent about the costs. I'm honestly not sure where all of the amazing reviews came from, but I wanted to leave an honest review based on my experience. Beware of hidden fees and make sure you ask about every possible charge beforehand. Unfortunately, I would not recommend this place. read more

What stands out to me on my visits to Eyes in Disguise Optometry is the collective experience and expertise of Dr. Blas and her optical staff. From checkup and diagnostics to styling and aesthetics, they are as thorough and care-oriented as they are knowledgeable and discerning. I have seen and benefitted on multiple occasions from how that collective expertise proves a force-multiplier in terms of patient care. From helping me understand the way my insurance works to advising me on frame styles with a sense of transparency and elan, this is a practice whose staff clearly values, understands, and delivers on the concept of end-to-end excellence such that I always look forward to my next visit with the knowledge my care is in the best hands. read more

The selection of glasses is great with lots of attractive high quality frames to choose from. All of the staff was friendly and took their time to help me when I came in on 3 different occasions. My glasses were completed quickly and they even offered to help adjust some of my other glasses that had become hopelessly stretched and bent. Marcie took her time and returned them the next day cleaned and fixed perfectly, fixing a total of 6 pairs on two different occasions, free of charge. Great experience, great staff all the way around. read more

My husband had a last minute issue and they were so sweet and helpful! I cannot recommend this place more!

The doctor is professional and personable. Great prescription fit. The staff... omg... the staff! Super helpful and go out of their way. I was heading out of town for vacation and needed some contacts that were out of stock. They sourced some test lenses and got me going without a hitch. Really recommend! read more

Great selection of glasses extremely friendly staff and Drs! Would highly recommend!!!

I am pretty frustrated right now with this business. I had an appointment ~5 weeks ago and still have no update on my contact lenses. I've called in every week to ask what's going on and they keep telling me it'll come in the next week. Every time I call, I'm greeted with an attitude of annoyance and treated as if I am being too pushy about my delivery. I always ask nicely and have been waiting patiently for them to arrive. I'm surprised it's still not here; I haven't heard any news about there being a sudden contact lens shortage from a supplier. I just moved to the city and was excited to have figured out an optometrist near me but now I'm on the hunt again for someone else. In addition, my new prescription doesn't even include my PD so I can't order any glasses online by myself. Going to take my business elsewhere. read more

Dr. Blas was so nice & professional, she made my eye exam easy. I am so happy I chose this optometrist. The receptionist Kristyne helped me pick out the right glasses & I really enjoyed her assistance. She was very nice & fun to talk to. I would highly recommend this place, they have great customer service. read more

Super helpful. Fantastic service. Came into to get my glasses adjusted and they were very helpful and did a great job.

I dropped in on a whim and asked if they could fix my sunglasses that had gotten off kilter. The doctor fixed them right then and there - out of the kindness of her heart, no charge when I offered to pay. Really nice local business/people to support. Thank you! read more

Excellent Doctor's office. The Doctor is very pleasant and smart and her staff is fun and helpful. So glad I stopped in!

My initial visit was pleasant: courteous staff that took their time to walk me through a few frames. Nice clean space with a big selection. Very respectful of Covid protocols, etc. However, I was told that it would take 2 weeks to get my glasses back. 2 weeks passed and I reached out because I hadn't heard back. I was notified they would be ready in a 1-2 days. 1-2 days passed and I didn't hear word--again, had to reach out myself and was told they would be ready later in the week. Received an email that my glasses were ready on a Friday. When I went to pick them up AFTER the weekend--staff did not have them ready (the lenses weren't installed in the frames, just floating around in a Ziploc on their own?). At this point it had been about 2.5 weeks since my initial fitting. All in all, a very disappointing and chaotic experience with poor communication which ultimately led to a waste of a "pick-up" visit. I am still looking forward to my glasses but will probably not be a return customer based on the huge breakdown in communication. Getting an email that your eyeglasses are ready for pickup, only to show up and have to wait 20-25 minutes while folks are trying to figure out what's going on and then ultimately be told they're not ready was very unprofessional + a huge bummer. read more

I haven't gotten an eye exam in years but recently came for a routine eye exam and everything went well! The practice was started by Dr. Blas, who was very warm and friendly. Dr. Zhu performed my eye exam and was very helpful in answering all my questions. Turns out I should be wearing sunglasses more to protect my eyes from UV. They are one of few in the city that carry higher end frames too such as Chanel. I have VSP insurance which they take so the insurance process went very smoothly! Will recommend friends at work (with the same insurance) to come here! read more

Eyes in disguise on Union Street SF is a wonderful place to go for glasses or contacts. The staff is very knowledgeable and helpful and the doctors are extremely professional and dedicated to finding either the right frames with prescription or the best contact fit possible. They take most insurance and are also very reasonable read more

I found eyes in disguise on yelp as I was in desperate need of a checkup and new contact lens proscription. The receptionist was on top of it letting me know my coverage and walking me through all the paperwork forms. I saw Dr. Blas whose exam was thorough and personable. As another review states, there was no pressure to purchase glasses or contacts through them. I think I just found my new optometrist. read more

Dr. Zhu was great, and my review is not a reflection of the care I received from her. This review is specifically about those managing the front desk. First, I appreciate that the staff was taking COVID protocols seriously. However, the two staff members managing the front desk during my visit were unfriendly and unprofessional. One of them was on their phone the entire time, and the other, when I was checking out, was frustrated when I asked for a receipt. I was also told that I would receive my prescription via email. It took two calls to finally receive my prescription. What's most astounding, though, is that I was initially emailed someone ELSE'S prescription, which is a HIPAA violation! Please DO NOT go here if you value your privacy and rights as a patient. Those managing patient files do so carelessly. read more

if you're on the fence about droppin' some bandz on some glasses, you can't go wrong with eyes in diguise. Royal, one of the opticians, is a true vet in this industry and always comes through with the optics. read more

I just switched to Eyes in Disguise based on a personal recommendation from Marcy Patten, the owner of Optical Works on Polk Street. (Another of my favorite San Francisco businesses.) I was really pleased with the process from end to end, starting with my interactions with Jennifer at the front desk and my visit with Dr. Blas. My previous experiences with Optometrists were with large, national chains and I am very glad I changed. The approach was human and simple. I never felt like I was being pushed to try or buy something I didn't want or need. I was also given a very detailed explanation of my benefits and costs, which was quite refreshing. read more

These guys are great! I bought contacts for the full year, but they were super uncomfortable, so they helped me return and exchange them for a different product which works great. They really helped me solve this problem, and did it in such a pleasant way that I'm super grateful for them. I strongly recommend this place! Ron read more

Great overall experience: They were very responsive and it was easy to schedule an appointment over email. I was able to do paperwork online ahead of time. The facility was very clean, staff was welcoming, and the office is centrally located on Union St. I did not have to wait at all for the doctor once I checked in. Dr. Blas was friendly and explained everything easily during the visit. And my contacts came very quickly - 3 days after my appt. read more

I went for a routine check. it was very easy to book an appointment. I didn't have to wait the day of my appointment. Dr. Blass is an excellent professional. After she completed my routine test, she took the time to go over all my questions and explained any doubt that I have. read more

I've seen a couple of older male opthamologists over the last ten years. I wasn't that impressed with either one. One told me I had the beginnings of acute angle glaucoma. The other one told me I didn't, but his manner was condescending. I did some research and saw that optometrists are as capable as detecting eye problems as ophthalmologists, so I made an appointment for an eye exam with Michelle Blas. I was very impressed by her professionalism. She answered all of my questions thoroughly, including one that I emailed her afterward. I highly recommend her. read more

So far so great. I came in here for an exam today and everything we super smoothly. The whole team was very welcoming and Dr. Blas attentively listened to my silly thoughts and questions. I got Lasik a few years ago so didn't need glasses or contacts, but I got a pair of computer glasses - they didn't pressure me into getting crazy expensive frames or going all out on the fanciful lens coatings. They even tightened up the hinges of my sunglasses when they saw it in passing! read more

Great office to get your eyes checked! Dr. Blas is extremely thorough; she helped me diagnose & manage a lingering eye condition that has bugged me for years. Loved that they followed every COVID precaution to ensure a safe eye examination at my visit. They have an excellent frame selection & expert staff that helped me navigate my insurance benefits and guide me through my contact lens fitting. read more

I love this place! I bought my Chanel glasses here and love them. The two staff members there were so helpful when I was choosing frames and were really honest about which ones looked best for my face which I appreciated. I can't recommend it enough. read more

The best! Dr Blas did a quick but thorough and professional examination. These guys are hooked up to Zocdoc and it was so easy to get a time that worked. It was after the eye exam the fun began though. The staff in the shop are SO good. They helped me in less than 10 minutes to find the most perfect frames. And we had fun doing it. They were honest, assertive and direct - which is really what you need when finding the right frames. If you need new glasses and you need some help finding them. Get in there! You won't be disappointed. read more

I am always satisfied and the bonus is the friendly people who work here. A very professional and personal feeling--a unique contribution. read more

My girlfriend and I stumbled in here after brunch on Union Street (basic AF, I know). But we were overwhelming impressed by their selection and service. She walked out with an eye exam and glasses that same day and I ordered a new pair for myself. Where they stand out: I came back in to pick up my glasses, and after a week of trying to get used to them, I realized that the Rx was off (I had had my eyes examed somewhere else a few weeks earlier). They worked with my insurance provider to cover my new 'in-house' eye exam and replaced the Rx lenses at no extra cost. I have been wearing my new glasses for months now and love them. I plan to be a patron of theirs for years to come. read more

A very pleasant experience! I came in for a regular eye exam and right front the start, I was greeted by friendly staff. The store itself is well lit and has a beautiful selection of glasses. I saw Dr. Zhu who did such a thorough job examining my eyes and answered all my questions with such patience. Will definitely be coming back here. Couldn't have asked for a better eye exam! read more

First, I must say that I have been wearing glasses since the age of 3, my eyesight has always been extremely bad and now at age 48, my prescription is a -18. I usually wear hard contacts and am very self conscious about the thickness of my lenses, for anyone with a similar prescription, you must know the struggle to get through school was and the traumatizing effect the label of "4 eyes" can be. Well, glasses have become quite the fashionable thing now and even as an adult no matter the frame, my lenses still have the "bottle cap" effect so I have always struggled to be comfortable wearing them. Until I met Michelle and her husband at Eyes in Disguise. They made me feel so comfortable and at ease, I had neglected my eyes and hadn't had a new prescription in years. I knew my eyes were declining, in fact I stopped driving. I have never had such a thorough exam, Michelle noticed that I had the beginning stage of cataracts and explained everything to me. I left there feeling like family and hopeful. I was so blown away that when I left, I forgot to take my prescription with me and about 6 blocks down Michelle's husband caught up with me and handed me my paper, he had just ran 6 blocks to catch me. When I got my glasses I felt like I could see for the first time. I am so grateful and will never go anywhere else!! read more

My second time coming here for my annual eye exam and I'm super impressed with the level of professionalism and care that I received. This review is for Dr. Zhu. She is really awesome! She really took her time to do a thorough exam on my eyes and ended up finding a piece of lint that was embedded in my eyeball. Thankfully she was able to help me remove it and even checked up on me a few days later to make sure my eyes were still feeling ok. Definitely will be back! read more

I was given the wrong prescription at this place but two stars for them fixing the error today and one staff member who was really nice and checked all the measurements again. At first they seemed nice but I found them to be a bit rude today except the guy that took measurements. When I asked what my vision was instead of explaining it they just told me it was off the charts. Then the doctor said I can't see the e on the top of the charts which isn't true so I just nodded and left but the message wasn't delivered with care or advice. I felt uncomfortable asking more questions so I'll just go to a new doctor. I've been getting eye exams most of my life this was the rudest experience I've had. read more

This place is awesome. It's definitely high-end (like the neighborhood), but you actually get high-end service (unlike a lot of the neighborhood). The doc is warm, efficient, and kind. She methodically takes you through your exam, and you feel safe the whole time (which is tough when someone is staring into your eyes looking for issues). And the service, wow! On the sales side, you are being helped by a retired neuroscientist! For those who can't imagine how to effectively choose from their wide selection, just put yourself in their hands. I tried on 8-9 pairs and felt like I had exactly the one I wanted. Somehow he knew the optimum search path through all the frames and reduced it to a simple binary search tree that made quick work of it. He even helped me find a pair keep my price point in mind as I tried on the Tom Fords, zero up-sell here. Highly recommend. read more

Eyes in Disguise is a fantastic Optometrist facility with great customer service in a beautiful and well-equipped setting. All of the staff/team is very friendly, honest and knowledge. They also offer a great selection of frames and they always work with the customer and his/her insurance to get the best possible deal. Everything you need is under one roof! read more

Super kind staff at the front! They helped me asap with a unique ask. Clean office as well.

I scheduled an appointment with zoc doc the day before - it was such a nice visit! Best optometrist experience I've ever had! The doctor and receptionist were so nice and welcoming! read more

Very helpful & knowledable staff. Loved the selection. They have Tom Ford, Chanel, Persol to mention a few. One day...

I called to get my records and the receptionist refused to help me. I've seen other patients in the office get similar treatment. I've decided to go elsewhere. read more

What do you do when you are on vacation and you manage to step on your only pair of glasses so badly that they are a twisted mess? Well, if you are lucky you find someplace as patient and helpful as Eyes in Disguise. Dr Blas took over half and hour of her time to carefully and skillfully tweak my damaged frames back into order. Her associate then spent his time meticulously making sure that they sat on my face perfectly. And the cost for this??? No Charge!! That really is above and beyond what most places would take the time to do. I'm just sorry that I don't live in San Francisco so that I could make this my go-to place for my glasses and contacts. Amazing! read more