My wife has gone to Dr. Lee for 30 years. She is the one who turned me on to Invision 7 years ago. We both love Dr. Clifford and Dr. Edna Lee. That is why writing this review is painful. The service and staff have always been great until recently thanks to one particular individual. I'll codename him the rooster. My wife and I go in to drop off our glasses. I needed to update my lenses to the new prescription while my wife needs to discuss how the lenses might be the cause of some vision issues. The rooster, whom was helping us proceeded to explain to her in a less than polite tone why she was mistaken. My wife tried to explain further what she meant. To which the rooster stated "as I explained" in a stern tone how she wasn't experiencing what she was experiencing. He proceeded to make my wife feel pretty small. I had to step in to stand by her to make sure things returned to a more respectful tone. The job of customer service is to help, not to make customers feel stupid for the help they require. The rooster failed to accomplish this. He did succeed in assuring that this visit to Invision Optometry would be our last. read more

Routine annual visit to check on my eyes and re-up on contacts. Was booking out towards June but was able to call and find a cancellation to fill for later in the week that I called. Nice early 9am appointment on a Saturday, which was great because I always prefer the earliest time available. Arrived about 10 min before the optometrist even opened but Dr. Edna Lee came to the door and let me in. Chilled on one of their chairs while she finished setting up, then began my appointment. Dr. Lee is very personable and easy to talk to. Clear instructions given as we went through all the vision exam. Entire experience was about an hour as we did a couple extra tests that I haven't done before, just to look into my cornea and eye pressure. After the exam, it was easy to preorder new contacts. Confirm your mailing info as you can have them sent directly to you, or to the office for pickup. Love the convenience of home delivery. read more

Dr. Clifford is an excellent optometrist: friendly, knowledgeable, competent, and thorough. It's always a pleasure to see him for my yearly checkup and anything that might arise in between. There is also an excellent selection of beautiful glasses to choose from, and my vision insurance makes the whole visit affordable! I've been a delighted patient at Invision for more than ten years. read more

Took my son there for some new lens. Jeremy was very helpful in choosing the right lens. Place is very nice/upscale.great selections of high end brands, highly recommended read more

I've been seeing Dr. Clifford Lee for years (10+?) for my annual eye exams. He is the best optometrist out of the seven or so I've had thus far (I'm a woman of a certain age). Dr. Clifford is thorough in his exam and explains what and why he's doing it as it relates to my eye health. He will explain more because I ask lots of questions. He is sincere, personable, interested, engaging, and interested in what I have to say and my numerous questions. The machines and tools he uses are sophisticated and up-to-date. Invision Optometry is a reasonably decent-sized retail space with the medical office in the back and glasses/sunglasses sold in the front of the office. They have a great variety of glasses and sunglasses. The office is super clean and attractive. He has a handful of professional and attentive help for the back and front office. I highly recommend Invision Optometry and Dr. Clifford Lee and their glasses. read more

I've been going here for about 7 years (right when I moved from Orange County) and I would highly recommend here! I chose here because I got LASIK done in Orange County and they have worked with the LASIK doctor before. I love the staff! They are very friendly and are knowledgeable with insurance coverage. Dr. Edna Lee is very smart and answers all my questions ranging from LASIK enhancements to dry eyes. She's helped me with reducing the amount of styes. The glasses selection is AMAZING! They have a variety that are VERY trendy! I have gotten a few glasses from them that are very light and unique. I even got a pair with inverted nose pad, which is great with reducing the nose pad indentation haha. Ordering contacts has also been a breeze. They can also write you a glasses or contact lens rx. The location is perfect! I make it a weekend morning trip into the city and enjoy brunch afterwards to let my eyes recover from dilation haha. Sometimes we party in Japantown then walk over or we do street parking. read more

I should have written this sooner. Dr. Clifford Lee at Invision is just the best, his staff also. I was lucky to find them some years ago. He is so knowledgeable. I am a retired surgeon and have been wearing glasses for more than 60 years. I have lived in several states. I was referred to him years ago. We had moved here and were not happy with the care we had received at 3 different offices our first 7 - 8 years in SF. He really is the best. You could not want a better Optometrist. My wife has been seeing him also for years and due to her schedule recently saw Dr. Edna Lee. She was very happy with her care also. We both have somewhat complex vision needs and they have always taken such good care of us. Excellent caring staff. read more

My whole family has been going to Dr Clifford Lee for years. He has the latest equipment and is very thorough in his exam as he explains everything in great detail. Front staff is super helpful and not pushy if you are looking to purchase glasses or sunglasses. Highly recommend! read more

Dr. Edna Lee and staff efficient, friendly, and professional. Dr. Lee was extremely thorough. I knew I was in good hands.

Dr. Clifford is great, but the whole front of house feels like they don't want you there. Need to ring a doorbell to come inside, and strongly encouraged to have an appointment, even for the most basic task like ordering glasses/contacts. You don't get enough time to browse, and you get shoo'ed out onto the street. In my case, I was replacing the lenses in my old glasses. So for the process, I gave them my glasses, and instead of being able to stay inside, they escorted me out to leave, and I was walking around Fillmore street for an hour, blind and in the rain. read more

I recently received my annual vision checkup with Dr. Clifford Lee. He is patient and thorough, listened to and addressed all my concerns. All his tests and equipment provided a complete picture of my eye health and vision status. He and all his staff are masked for covid safety. They have a wide selection of glasses, but there is no pressure to purchase from them if you don't find something you like. They will provide you a copy of your prescription. The location is great for shopping or a meal, and i always find a 2 hour parking space within walking distance. read more

We love these folks we have gotten several pairs of glasses from them over the years and they are really great there They have many different styles to pick from and designers and they are quite unique The customer service is fantastic read more

I have a very generous VSP allowance that I wanted to use on some shades before it resets at the end of the year (use em or lose em plan). I have been in about 12-15 different optometrists (the good thing they are clustered together) and must say Invision had the nicest set up and coolest offerings of them all. I have been doing a lot of research on glass/polycarbonates/Ti/etc and have learned that sunglasses are a bit of a scam and that there is a major corp that owns a bunch of brands that I always considered as 'premium" but in reality, they are just MEH. Won't get into it, but all the optometrists had similar offerings from this corp. However when I walked into Invision, I was like "what brand is that" and "wow, I haven't seen Vuarnet in decades." They only had 1 brand from the said corp (I think) but more importantly they had a great selection of Indie Brands. I felt like Invision was curating their selection vs. just pumping out the most common shades that most people buy (no Wayfarers here). I was introduced to a great selection of cool stuff! I want to give a special shout out to Peter, the manager who I was lucky enough to get to assist. He gave me a lot of 411 on the industry and took care of me while I was there. Another stroke of luck was the Dita rep happened to be there, so I got to try on basically any model I wanted. He was a cool dude too. The prices are on the higher side but the offerings are premium and the designs are more detailed and unique. Plus they are in network with VSP! Thanks again Invision!!!!! read more

If you're looking for incredibly comprehensive eye examination, this is the place! Outstanding physicians and a large selection of eyewear. Highly recommended! read more

Dr. Edna Lee examined me thoroughly and i found a beautiful set of frames. Her staff was thorough as well. I was impressed with the ipad that measured my eyes for progressive lenses. Looking forward to getting my eyeglasses. read more

This was the second appointment I've had with Dr Edna Lee at Invision Optometry. The facility is clean, has state of the art equipment, and is very efficiently run/managed. Dr Edna Lee is knowledgeable, professional, and pleasant. The exam was thorough and she had an extremely gentle touch when lifting my eyelids. The explanations of the images she showed me on the computer at the conclusion of the exam were clear, informative, and educative. I never felt rushed or hurried during the process. My bill was clearly explained and the staff was very professional. I am returning to pick up my eyeglasses in a few days and will definitely be returning to Invision Optometry. Highly recommend! read more

I returned a number of sunglasses and they could not have been nicer or more helpful. I am fairly sure I drove them crazy! Their customer service is superb, they are very helpful, honest, and operate with integrity. David, the owner, is one of a kind. He went above and beyond to make sure I was happy with my sunglasses. I felt so badly about returning SO many pairs (one was too heavy, etc). Excellent service and quality. read more

Great service. Friendly, professional. I went there on the recommendation of my longtime optometrist to get my favorite glasses repaired. Jeremy is knowledgeable and honest... he refunded part of the fee he had charged in advance when they were able to do the repair in-house. Yay! Fast! Local! Give them a try when you want quality eyeglasses done right in the neighborhood. A+! read more

I must tell you that I recently had an upsetting experience with this company. But in the end they came through so I upgraded their number from 2 to 4. They missed the five star rating because they messed up the original delivery. read more

Best glasses selection in all of CA! Very helpful staff with great taste. Wouldn't go anywhere else for a pair of new specs :P

I've been a client/customer at Invision Optometry for over 9 years now. I was serviced by Josh this time and Dr. Clifford and all staff have consistently taken outstanding care of my vision throughout the years. I trust my vision to them. Staff is always helpful, friendly, knowledgeable and welcoming. Dr. Clifford always conducts a thorough and precise eye examination, using state-of-the-art equipment to ensure accurate results. He takes the time to teach, and explain the findings in a clear and understandable manner, addressing any questions or concerns I might have. The shop is clean and well-organized, with a wide selection of high-quality eyewear options to choose from. The staff goes above and beyond to assist me in finding the perfect frames that suites my style and prescription. I'm always spoiled with a flood of compliments after purchasing new glasses from Invision Optometry on Fillmore St. in SF. My entire experience has always been seamless and efficient since day 1. Although I've changed residents over the years, I've never changed my optometrist. I would highly recommend this optometrist shop to anyone in need of exceptional eye care and outstanding service. read more

Excellent customer service. Nice frames. They have trunk shows from time to time. Great place to get glasses

I've never had to wear glasses before so I didn't know what to expect. What a great experience from doctor to Jeremy helping me with frames. Love my new look! read more

Invision Optometry - Optometrists Near Me - San Francisco, California

Having interrupted my healthcare for more than a year whilst segregating from everyone else, it is finally time to catch up. If you scan most reviews here on yelp you will see comments on how this and that optometric service has a great selection of frames. And yes we all want to look good, even me. And yes I was able to get a wonderful frame at Invision. But what is really important when you and I go to an optometrist is to get a vision check that will make sure that your vision is safe. Since I have diabetes a disease that can cause damage to the retina when unchecked the vision check-up is most important. More so than the frames. The vision check here was magnificent and not only included dilation of my eyes but also a retinal scan. So now my eye site is OK. One less thing to worry about. Next, onto the colonoscopy. From one end of my body to the other. read more

One word--Alex. Alex knows his lenses. I tried progressive lenses at a few other optical places and they just felt wrong--like I was under water or looking through a fishbowl. These places would say "it can take up to 2 weeks to get used to progressives." Weeks later, they still felt wiggidy wack. A friend of mine who used to work in optometry said I needed to go see Alex at Invision. The difference of the quality of lenses he uses is like night and day. I brought in two pairs of frames for progressives, and wow--I can finally see! No more fishbowl effect. It took seconds (not weeks) for my eyes to adjust to these lenses. Alex knows his stuff. I'll never go anywhere else for lenses going forward. Yes you'll pay more, but seeing is believing. read more

I've been going to Invision for the better part of a decade and have had countless great experiences and spot on vision prescriptions from Dr. Edna. However I have to give an extra shout out to Peter. I followed him over from the previous business he was with- because of how good he is at what he does. He is always able to find just the right pair of glasses (sunglasses) for me, gives me a very honest opinion of what works on me, guides me through the different lens options and then making sure the glasses fit on my face perfectly (and with progressives that they are aligned with my vision). He is also able to make the process pleasant for someone who hates shopping for anything. Thanks Peter, Dr. Edna and the rest of the Invision team! read more

This place still dilates your eyes - definitely an outdated and barbaric practice, there are much more modern machines that do this more accurately these days. Also didn't ask me what my insurance was at all ahead of my appointment so I ended up paying out of pocked for the full exam. read more

Their staff's communication and scheduling is absolutely horrible. I also felt disrespected when I brought my Warby Parker's in to get fitted and one of the associates said, "oh these are clearly not one of ours." The staff needs to be trained on how to be professional with their customers. Dr. Edna is great, she took her time to do a thorough examination but to be honest I'm really turned off by the way the staff treated me that I am not sure I want to continue using them... read more

If I can give negative stars I would! Never ever I was treated like that at the doctor's office... Arrived 10 min before my appointment and was asked to stay outside on street where drunk people approached me a few times. And the employees 3 of them were standing inside and talking?!? And even past 10am no one went outside to get me and when I knocked again they appeared to be "surprised" to see me... even though 10min ago told me to stay outside on the street!?! Never ever I experienced such disrespect going to a doctor... Why wasn't I allowed to wait inside???... The doctor may be good but I will never find out because of the obnoxious staff! read more

Great service with high end and limited edition frames. The staffs are AWESOME.

Love. It was truly a unique experience and I have had a few optometrists in my life (my sister is one to be!) and Dr. Lee was amazing. He explained everything to me because I was so curious and genuinely cared about my background and guided me through the entire process. I am so grateful and got some amazing glasses that one of the gentleman in the front helped me with. Their glasses definitely have a pretty hip vibe to them. They're not your basic companies that you would see everywhere which makes it unique to them. Truly great experience. A little on the pricey side but great products and attention. Highly recommend. read more

Despite a friend telling me how great Invision was, I didn't listen and went to a place closer to my house where the service was underwhelming and they gave incorrect information about my insurance so I ended up paying in full for the exam despite originally being told it would only be a small co-pay. Fast forward one year, and I decided to drive the extra 15 minutes to see Dr. Edna Lee at Invision Optometry and I am SO glad I did. The entire experience was seamless and the quality of care exceptional. It was easy to make an appointment online (though they are very busy so it took a month to get a weekend slot). I filled out a patient form online, and someone from Invision called me to discuss insurance and let me know that I only had to pay a $25 co-pay. When I walked in, the store was beautiful, immaculate, and filled with lovely art on the walls. I only had to wait five minutes for Dr. Lee. She was friendly, conversational, professional, and was great at explaining each part of the exam. Because the exam only showed a little nearsightedness, she said glasses were probably not necessary. I appreciated the transparency and the fact she did not try to sell me anything. While I was chatting with the cashier, it turned out she had just been admitted to UC Berkeley's School of Optometry, which also shows the quality and skill of the staff in addition to the optometrists. Highly recommend this place! read more

You don't expect to actually LOVE seeing an optometrist... but that is what happened on my first visit here. Dr. Clifford Lee is a gem. Knowledgeable, enthusiastic about his work, and such a pleasure as a human being. Thank you!! read more

I was introduced to Invision Optometry by a friend who worked in the front of the office. She has moved on to managing another store, but I still go back there because of Dr. Clifford Lee. I recently needed to complete a DMV form, because I had a childhood eye injury that the DMV just got around to noticing -- after how many years? Luckily, they had a cancelation and two days later I was in to see "Dr. Cliff." I had no problems with the staff (they were charming and friendly), and I had a great experience with Dr. Cliff. He is a great optometrist. I was hit in the eye with a dart when I was 4 years 9 months old. I have been to ophthalmologists and optometrists all throughout my life. I find Dr. Cliff to be exceptionally talented. During my most recent visit, I mentioned a visual disturbance I have experienced and he knew just what to ask to diagnose the issue, he articulately described the condition, and he reassuringly advised me about when to be concerned and what to watch out for. He set my mind at ease. He is a very effective communicator and he is very very knowledgeable. I read another review that criticized Dr. Cliff's use of eye drops to dilate the pupils during the exam. Trust me, you want an optometrist who does this. Dr. Cliff has all of the latest eye exam equipment, but he knows the limitations of the technology, and he uses the technology as one of many tools to evaluate a patient's vision. The eye drops are no big deal. One needs to see through a large pupil opening in order to see all around inside of the eye. The most effective part of his exam process is when he actually looks closely at your eyes with his eyes. There is no substitute for eyes studying the structures inside and around an eye. I hope you go see Dr. Cliff, and please protect your eyesight. read more

A great optometrist in the Fillmore neighborhood. Dr. Clifford Lee was really friendly my first visit here and fun to chat with. I like him because he talked me through everything he was doing and did a nice job explaining certain steps and why they were important to know. He gave me a few samples of daily wear contacts to try, saying I may like them more than my monthly. I was pretty unsure, but after trying a few samples, he was totally right. Really cool shop with a good glasses selection and a nice location as well. Highly recommend Invision if you're looking for a new optometrist! read more

You know how sometimes you'll see someone with the coolest eyeglass frames and you want to ask them where they got them from but you're just too embarrassed to ask? This is one of those places where you can find those funky, offbeat, stylish, statement making frames that just perfectly *fit* your face. How do I know this? Because after wearing my frames just once, I had three random strangers stop me and tell me how cool my frames are. Stranger #1 was in the ladies room and commented while I was minding my own business washing my hands (like a proper lady should). She looks up and says, "oooh--ehhmm--geee, your glasses are sooooo cool." Ahem. "Why thank you, I say." Stranger #2 was happily drunk (but still coherent) at a bar in SF, and danced his way over to me. He smiles and while he took his time getting his words out, he yells into my ear, "Girl, your glasses are fly." Boom. You guys get the point. I can't take all the credit for these frames. I owe much of this to both Liz and Sean who helped me pick out these babies. Let's call them your personal eyeglass frame stylists. They didn't care that I walked in near closing time. They didn't care that my indecisive self wanted to take my time trying on endless pairs of frames. (Oh wait, did you have this in another color?) Because Liz and Sean are the professional eyeglass wardrobe stylists they are, they made me feel like they had all the time in the world for me. And in the end, I walked out knowing that I made a most stylish addition to my mini frame collection. read more

Awesome optometry! They fixed my Persols in 5 minutes. Very keen eye toward details and thoughtful service. I highly recommend them read more

Dr. Edna Lee and her staff rock! Dr. Lee does a great job of explaining what she's doing and why. She has a friendly demeanor that puts nervous nellies like me at ease. Describing the various conferences she attends, she also seems to be committed to ongoing training and education. Invision is a friendly neighborhood optometry shop that offers a great selection of frames from the high end to more moderately priced. The friendly staff do a great job of walking customers through various frame options until you hit upon just the right one. read more

Invision Optometry - Invision Optometry - Optometrists Near Me - San Francisco, California

I was able to meet both Doctors Clifford and Edna Lee on separate appointments (contacts and glasses) and had a wonderful experience. Both Doctors are very friendly and took their time answering any questions I had as I had Lasik surgery over 20 years ago and found that my vision has been getting worse over the past few years. I never felt rushed at all and it was a truly enjoyable visit. The staff is also very friendly and welcoming and helped me pick out new glasses and sunglasses where they can replace the lenses with prescription lenses. I can't recommend Dr. Cliff, Dr. Edna and the staff at Invision highly enough. They are the best!!! read more

This place is awesome! Finally writing a review after getting a second pair of prescription glasses here. I found Invision originally as I desperately searched for a VSP provider who had legitimately good selection. Fast forward to recently and Peter was the absolute man in my last purchase, helping me find just the right prescription lenses for a pair of sunglasses I brought in. I put Peter through the ringer, walking through every possible customization option, and he was extremely helpful at every step. Couldn't be more excited with my new tinted brown-red lenses in my new frames :) Would strongly recommend to anyone looking with high standard, ESPECIALLY someone who needs a VSP provider. read more