I see Dr Sanders here and he's always attentive and compassionate. He explains everything and puts…read moreme at ease.

I have been going to Dr. Sanders (not related) and Eye Care Associates for several years. They have…read morebeen willing to experiment with me as my eyes have changed to Progressive Lens, contacts or what ever I was attempting to do. The wiliness to allow me to try new things has been nice. I felt good enough about the practice to have my grandson go there and Dr. Sanders was great working with him to help him see better. The experience was great. I have seen some of the comments about glasses. I still have my first two pair of glasses that I bought there (7 years) and use them everyday. I've changed the lenses on both once and they still work well. Just yesterday they helped me replace a part that I have just worn out. Brooke had to be innovative to solve my problem and it was appreciated. If I get seven more years out of them I will probably let them go as I feel I got my monies worth out of them.

Be careful when you set up an appointment. There's a very good chance you will not see a doctor in…read moreperson. You may be treated by a technician and see a doctor only virtually.

My glasses were ordered on Thursday, we were told they could be ready in one hour. After payment…read morewas made we were informed it would be the following day instead. Because the optician was putting away stock boxes, he wouldn't be making glasses. We live almost 3 hours away & were told that we would receive a text Friday when they are done. No text came. Called twice Saturday prior to travel to ensure my glasses were ready. Arrived & were told that they had broken a pair! No call or text with that information. We won't be back & took a refund. Absolutely ridiculous! Horrible customer care!

Chattanooga Vision is great! The young lady optician helped me with suggestions that were what I…read moreneeded. She is knowledgeable and professional. My glasses came back and some of the best I've ever owned. Polite. Prompt. Professional. Great group of people. MLM

I had an issue with my eyes being very itchy, burning and swollen to the point that I wasn't able…read moreto go to work. I called Chattanooga Vision Center to make an appointment to have my eyes looked at. The person who answered the phone seemed happy to set me up with an appointment and asked me a few questions.... one of the questions was "have I ever had cataract surgery." I told her that I have had "lens replacement surgery to repair my vision about 7 years ago." She said that is considered 'cataract surgery' and that will NOT see patients who have had that surgery. I explained to her that my eyes were very inflammed and not due to my prior surgery and I needed to be examined and possibly medicated. She again said they cannot see me due to my prior surgery. I told her that I had the surgery done in a another state and it's not as though their doctors would be stepping on anybody's toes by seeing me. She explained that it had nothing to do with stepping on toes, the fact is that the doctors at this location refuse to see patients who have had cataract surgery. So..... be forewarned, if you have had cataract surgery, don't waste your time trying to get in to see these doctors for any reason whatsoever. They obviously don't feel secure in their doctor duties to deal with anyone who has had cataract surgery and will flat out refuse to see you. I've lived in five different states and have never run into this issue before, but obviously they know their weaknesses and maybe it's for the best that they didn't allow me to come in. I don't need anyone inexperienced to mess up my eyes.

Nobody could find out what was wrong with my vision. He figured it out fast. I can see so well now…read more Recommend to anyone!

Wait time is ridiculous. My parents are in their 80's. Each visit has been a minimum of 3 hours. We…read morelive 60 miles from the office. Too many patients on any given day. It's a cash mill with little regard to the overall needs of patients. Probably will recommend anywhere else for my parents to go. Waiting area looks like checkout lane at Walmart

Doctors and staff are awesome. Scheduling is not so good. Could take over an hour to your doctorread more

The dr was great. The person who checked me in and made me get authorization for the visit was the…read morerudest person I ever have had the privilege to meet. She padded my order with options (all the options) I did not need or want without my knowledge or consent. I figured out the transition thing by accident. I asked "transition glasses? Like they are sunglasses outside and change back to regular glasses inside?" I only realized it because the dude helping a young couple described transition lenses and I asked for a certain type of lens right before that and the woman who was making my order told me I couldn't have transition glasses with that request. I don't know why, but I was thinking she meant the bifocals. That "catch" brought down my cost from around $1,000 dollars to about $450. When I got home and saw my receipt, I realized there were so many more things added to my order that I couldn't and wouldn't have allowed. I will NEVER GO BACK! Not even for adjustments. The same person who was rude in the first visit was the same individual who "helped" me when I picked up my order. I asked her to tighten up one pair of glasses and she looked at me like I was REALLY putting her out. She did warm and bend them and didn't care if they fit or not. I just left. 100% would NOT recommend! It's too bad too for them. Both my mother in law and father in law are due for new glasses and the insurance has changed. So, they could have been customers. I will be searching for a better option for them. They are 91 & 86 years old. My mother in law took out her tablet and checked the on-line reviews AFTER I went there. And she said that the reviews were horrendous. My husband went there first. It's why I went there. He is neurodivergent; so, he isn't always aware of how he is being treated by others. And he doesn't care. I have raised neurodivergent children and my husband and I have been married for almost 31 years. I wanted to give the staff grace. I did. She's not neurodivergent, she's just rude and/or hates her job. While I was looking for my frames, the male front desk worker read a review out loud. Everyone without hearing issues could clearly hear the review. It was so bad that I should have run out of the store and gotten my glasses elsewhere. Please don't go there. And read the reviews of other providers. They seem to be accurate in this case.

Made an appointment online a few hours beforehand, arrived early, was seen early, was out within an…read morehour. Staff were respectful and kind overall, and friendly to me as an LGBTQ patron. I had one eye that was very reactive (blinking) during the tests and contact fitting, and staff allowed me plenty of time to adjust and retry. Selection of frames was good. Haven't gotten my new glasses yet, but felt as if the reviews on here were negative compared to the treatment I received. Fair warning, getting into the parking lot is a pain, but that's more the fault of the state route.