The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the previous doctor.

Customer service sub par and rushed. Non responsive to emails. Better customer service to be found elsewhere.

It is obvious from the moment you walk in that this place is something special. It is a beautiful facility and the waiting room is fantastic. Don't get too comfortable because in my experience you won't be in it for long. I was promptly taken back where a detailed exam was performed on my eyes. The entire staff was super nice, very professional and highly skilled at what they do. I saw about 3 different technicians with each one doing a different part of my exam. Then the Dr came in and did his part of the exam and he spent a lot of time giving me options on glasses vs reading glasses only etc. I felt that this was a very good exam by a first class group of people. There is a huge difference in this and a typical walk in glasses dealer that makes it feel like you are at a fast food place. This is the opposite of that experience . I highly recommend them for your eye exam and glasses etc. read more

Kapperman, White & McGarvey Eyecare - Optometrists Near Me - Chattanooga, Tennessee

Very dishonest and deceptive people. They refused to assist by reading the prescription of an old pair of glasses for a disabled client who cannot walk into the store. Of course they can easily read the prescription and did read it, but refused to write it down or give it to us. This is done purely for the reasons of wanting to make money. Our entire family would have used this place for eyeglasses going forward but after driving an hour each way to visit, greed won the day and they refused to help. No person in my family will EVER use any doctor associated with this practice... not now, not 50 years from now. read more

I highly recommend Dr. Megan Kortum. She is extremely friendly, caring and knowledgeable. She takes her time explaining her findings and makes sure the patient leaves understanding the diagnosis. The entire staff is easy going and they make you feel like "family." Dr. Kortum even had a receptionist call to make sure I was able to get the medicine I needed for my eye. Don't hesitate, if you need an eye doctor, make an appointment at KAPPERMAN, WHITE and MCGARVEY VISION SOURCE. Jane Hall read more

Great Doctors and staff! Unfortunately, they made the decision to no longer accept vision Insurance which caused our expenses to triple. We couldn't justify spending that money when we pay for vision insurance and all 4 of us are in glasses/contacts. read more

Dr Kapperman and all of his staff have been taking care of my eyes for well over a decade. They have been absolutely the best at taking their time to educate me on any and all issues. During Covid I have had to go several times a week and the office personnel have been extremely professional. The office environment is spotless, as always. read more

Even as a new patient, this place was so welcoming and inviting. I would recommend to anyone looking for a new eye doctor. Staff was very friendly, knowledgeable and helpful. Dr Kortum was very professional. read more

One of the best experiences with an optometrist office, I have had. Mailed glasses overnight when the came in, due to The virus that shall not be named. Amazing customer service and wonderful staff. read more

I hadn't found an optometrist since I moved to Chattanooga, so I just picked a name out of the approved list of doctors on my insurance plan. I made an appointment and a couple weeks later was on my way into the office. I was quickly greeted and invited to sit down and fill out my first visit forms. As soon as I was done, I was ushered into the next room to begin my tests. Soon, I was seated in front of Dr. Robert McGarvey. I enjoyed my visit with Dr. McGarvey as he is not the kind who rushes you along for his next patient. He took the time to get to know me and we spent several minutes discussing common interests. Then it was down to business and getting me into the right contacts. For years I had been wearing the same old contacts day in and day out.... Dr. McGarvey suggested a change to a different product and I can see so much clearer and better! My eyes don't get as tired as they did with my old contacts either. The change was a great one for the health of my eyes. A couple weeks after my visit, I got a standard "form" thank you letter, which was then personalized by Dr. McGarvey. He mentioned what we had discussed early on in my visit and was looking forward to hearing how my new contacts were working out for me. I was highly impressed with the level of personal care and concern, mixed with a high level of efficiency in his office. I highly recommend Dr. McGarvey! read more

Had an appt at for my 10yo daughter. Got her out of school. I live about 30 miles from the office. I ran into unexpected traffic on the way there. I called to let them know I would be about 10 mins late due to traffic. The doctor wouldn't see my daughter. He wanted to reschedule. I was shocked! I don't see how 10 mins would have made that much of a difference. Very bad customer service in my opinion. read more

This office is an amazing example of what it means to serve others! They office space and clean and organized. Their staff is so sweet, attentive, and goes above and beyond. Dr. White has the experience and patience to work with others with intellectual disabilities and that is so important to our family. My brother has Down syndrome and he does several tests to make certain that Tra is getting the absolute best and perfect prescription he needs. From check to check out and everything in between is AMAZING! We recommend this office to ALL our friends and family. read more

We discovered Kapperman & White when the Creative Discovery Museum had free screenings for Kindergartners. It was suggested that we schedule an appointment for her at the office. We arrived, filled out the necessary paperwork, and were promptly seen. My daughter thoroughly enjoyed the visit and even found a frame within our budget from her favorite television program. I recently scheduled my own visit and was just as pleased as my daughter. Dr. McGarvey, who saw both me and my daughter is very friendly and knowledgeable. I would highly recommend Kapperman & White Eyecare to any and all who are in need of eye care. read more

This is my first review of anyone and I hesitate in writing this one. I went to Dr. White because of a recommendation from a friend. I paid a premium price for the eye exam because they did not take my insurance, and also paid a premium price for lenses (No Frames) I have prisms in my lenses which can be difficult I know. They made the lenses twice and they were not correct, my vision was about the same as the day I first came in. After all this the last time I came in they charged me another fifty dollars bringing the total of my investment to about six hundred dollars for exam and lenses. After all this, I left KWM with only what I came in with, I spent six hundred dollars for absolutely nothing and was offered no monetary consideration at all. Am I angry? Yes, I am on a fixed income, and I was told if these guys can't fix it no one can. They have your money and you have no recourse. Please pardon my punctuation. read more

My wife and I both feel the entire staff is personable and professional. Dr. Kapperman is patient, attentive and ensures we understand any comments he makes regarding the health of out eyes. His staff is equally attentive and professional in the performance of their duties. We simply would not consider any other eye clinic. We definitely recommend Drs.Kapperman, White & McGarvey. read more

The staff here is exceptional. Fortunately, there was a cancelation and I was able to get an appointment the next day, which is pretty much unheard of for a new patient. Dr. Mcgarvey and his team discovered a medical issue that I had, and called my primary care physician to get me an immediate appointment there when I was unable to. Dr. Mcgarvey even gave me a followup call after hours to make sure everything went okay. I will never go anywhere else! read more

Thank you Dr Kapperman and Staff for caring enough to get me in as a non patient at the time of my emergency. I cannot thank you and your staff enough for the kindness and concern you have shown me . Thank you , Laranda Dantzler read more

Very good experience there. Very professional and very courteous. I highly recommend them to anyone. I drove up from Dalton and will continue to use them from now on! read more

Best eye doctors in Chattanooga. Dr. Kapperman has seen myself and my husband for 3 years now. And even though we see him only once a year, he makes us feel like we have been then for years. From the appointment reminders to the current technology, we feel like we are in the best care for our eyes. The staff is awesome! They are all polite, professional and extremely helpful and knowledgeable. We would recommend the Kapperman & White team to anyone! read more

The front office staff is friendly and helpful. I only waited in the lobby for about 5 minutes. The staff was informative and Dr White was very thorough and pleasant. I was able to be fitted for my glasses at the end of the visit. I would definitely recommend them to friends and family. read more

Love the staff! Love the doctors! I have never had to wait long at any appt. So great with kids!!'

Simply the best. In the past several years I have gone to a different eye care provider each year. I have finally found an eye care provider home. From scheduling my appointment to picking out my glasses the entire experience was first class. Job well done. read more

Timely, thorough and very friendly! I continued to drive to Alabama every year for my eye exams for years after moving to Tennessee. Finally decided I need to find a local group and have been very pleased Dr White. read more

I have been a patient of Dr. Kapperman's for many years and during this time he has provided exceptional eye care. On several occasions I have either injured my eye or had a dramatic change in vision and both times his office worked me in and Dr. Kapperman was able to treat me promptly. Never have I had a misdiagnosis or inadequate treatment during his care. His staff is competent and always professional. I would highly recommend Dr. Kapperman as well as his associates. read more

I know most of us brush off going for a yearly eye exam. The staff at Kapperman & White is great. With a lobby packed full of patients I only had to wait 10 minutes. Pay the extra $40 to have the pictures taken of your eye instead of the annoying drops they use for dilating. I had never seen anything like it before. Their staff explains everything with easy and comfort. Dr. White is very professional but takes the time to get to know his patients. read more

I have been to several eye doctors in the past and this office is by FAR the best I have ever experienced. Every staff member I encountered was polite, courteous and patient with me. Even when I got a bit freaked out by the eye pressure device, the technician gave me ample time to regain my composure. Dr McGarvey took the time to get to know me as a person and not as just a patient. He was very thorough in his explanations about the eye issues I have and if surgery could be an option some day. Soon after the visit, I got a follow up letter and there was a personal note written by Dr McGarvey expressing how he enjoyed our meeting. The office environment was warm and inviting. There was quite the selection of frames to choose from as well. From the first greeting the moment I walked in the door to the check out afterwards, I walked away feeling confident in my experience with everyone!!! I would definitely recommend their office to anyone who inquires. read more