Wait time is ridiculous. My parents are in their 80's. Each visit has been a minimum of 3 hours. We…read morelive 60 miles from the office. Too many patients on any given day. It's a cash mill with little regard to the overall needs of patients. Probably will recommend anywhere else for my parents to go. Waiting area looks like checkout lane at Walmart

Doctors and staff are awesome. Scheduling is not so good. Could take over an hour to your doctorread more

The Doctor was awesome but the receptionist told me she was taking my co pay. When I received the…read morebill, it was not on there. I called and she told me that although she said it was the co pay it was for a service that they charge the patient but do not mention it to insurance because they do not pay for that service. I called and she admitted but offered no apology and said they did not have to tell their clients about the extra charge. I told her she should have told me it was not a co pay but a charge for a service. I was also billed for the service but the co pay is all I would have to pay. I feel very wronged. I had my insurance call and she told her the same thing: they do not have to tell the client about the extra charge and she said she never called it a co pay. Beware of extra charges and not being told!

I messed my glasses up and Leslie fixed them for me. Professional. BTW, the entire team is great…read more MLM

Everything went smoothly. Wonderful attitude and great customer care. Will go back. Very…read moreprofessional from the moment I walked in to the end.

My husband made an appointment and had a 30 minute wait from the time we arrived to the time he saw…read morethe doctor. The doctor seemed knowledgeable and spent time with him. He listened to his concerns and answered all his questions. The lobby was pretty packed and they seem quite busy. My only feedback is there isn't much signage on the building. The people on the phone explained this to us and told us how to get in and where to go once we arrive. There is plenty of parking (shady, too!). I'd recommend them!

Went in for sunglasses and had a few questions. Christopher was extremely kind and helpful. Thanks,…read moreChris!

We have gone to Lens Crafter's for over many years but this practice is going down hill very fast…read more When you schedule an appt it takes more than an hour before they even see you. While you wait you get to hear the front office employees talk Abt all the stupidity they have been doing and how much they get paid for sitting there being rude to clientele. They messed up my son's prescription then took and hour and a half to re-examan. I do not enjoy being jerked around.

Dr Rhodes is the BEST doctor to have examined by eyes, and I adore his staff! Everyone at Hixson…read moreEye Care is pleasant, professional, and proficient at what they do.

Dr. Pish is compassionate and caring and was especially kind to my elderly mother. I would not go…read moreany place else.

We had an appointment at 5pm. We arrived 5 minutes early to find out a call had to be made to be…read morelet in. We called the number and got answering machine and left a message. We waited 30 minutes with no call back. We tried calling several times with no answer. After about 45 minutes we knock on the door to ask how much longer. The lady would not open the door so I was standing outside at 5:50 trying to ask how much longer. Mind you, they close at 6:15. The lady said she was to busy to answer the phone or to answer questions. This was the worst experience we have ever had with any eye doctor staff. If they are that understaffed, maybe they should cut the bonuses and hire more people.

I LOVE Dr.Riley, I saw him for years until my company switched our Vision Insurance to an…read moreOut-of-Network carrier for Dr. Riley. I've had the new insurance for 3 years and until recently refused to use it...I dread my eye exam with the new OD. I miss Dr. Riley and pray we get a better carrier in the future or even better; Dr. Riley became in-Network..(hint, hint) There is no doubt I would switch back...Dr. Riley has taken awesome care of me and never preached no matter how badly I treated my eyes (I wear contacts and never take them out!) I once got an eye infection and he was so concerned about my vision that he had me come in like 3 days in a row! And still didn't preach to me about what I already know I should have been doing. Thanks Dr. Riley!! :)

I've been going to Dr.Riley for many years. Don't let the fact that he's next door to Lenscrafters…read moreput you off. He's very thorough. If you want a knowledgeable and competent optometrist, he's your man.

The appointment was on time and thorough. The staff was kind, professional and explained…read moreeverything. I am diabetic, so my eye health is really important. Dr. Patterson was clear in explaining my results and very thorough. I will definitely return next year fir my exam!

Awful experience in Chattanooga. Very snarky people working here. Not helpful, couldn't find my…read moreinsurance info and were adamant that I pay out of pocket. There's too many options for optometrists to be so callous towards patients.

Dr Quackenbush and his staff give a comprehensive exam. My husband and I moved to Chattanooga 3…read moreyears ago and are extremely pleased. He is following me currently post cataract surgery.

Staff was super friendly and efficient throughout my entire visit! Would highly recommend for…read moreoptical needs and am planning to return.

Dr. Elliott is the best Optometrist in Chattanooga! He is such a kind, considerate person!read more