I can't say enough good things about Kaluzne Vision Care... they are amazing!…read more I originally selected Dr. Kaluzne and his team because they were the only optometrist in the Winston Salem area to offer Optomap, a digital health picture of your eye that is saved and allows them to compare changes between visits. Well worth the small extra fee. When I first started using contact lenses they included some much needed, hands on lessons on putting them on. They reached out to me a few days later to see how things were going. When they learned I was still struggling they asked me to come back in so they could give me some pointers and practice with them watching. SO helpful! They are dedicated to outstanding customer/patient service. From their overall demeanor to their willingness to help with insurance to their happy personas... they make every visit to the eye doctor a pleasant experience. Their dedication to quality is noticeable as you enter the building too... super clean and well kept with nothing out of place. Twice now I've developed eye infections over the last few years. Both times, despite being on a Friday, they were able to work me in for a quick medical visit and get me prescription drops so I would be good as new by Monday.

This is the best vision center I have ever visited! The staff is always so pleasant and friendly…read more They are also very helpful picking out frames and make it fun. The doctor is also very comforting and helpful. I left in such a wonderful mood because this place is such a delight! Would recommend to anyone.

Great customer service. They take their time with each person. All needed tests are done.read more

I love Dr. Teague and have been a patient since I started wearing glasses. But the practice as a…read morewhole has gotten kind of smarmy over the past few years, with high-pressure sales tactics and questionable billing. This year's exam was the final straw for me. In my pre-exam session, I was asked, as usual, about having the eye scan that costs $39 and isn't paid by insurance. I declined the scan. The person in charge of the session, who was training a new employee at the computer, tried to get me to have the scan because it had been 2 years since my last one. Again, I declined it. Then she said, "Well the dr wants everyone to get the scan for our records, but the charge is only for reading the scan." Fine, take the scan but I declined the reading. So tell me why I was charged for having the scan read?! I never saw that image and the dr never went over it with me. I saw the charge on my bill after I got home and called the office, but had to leave a message. They never called me back, so I went over there two weeks later. The manager had the nerve to tell me that my scan was read and the dr went over it with me. She didn't even have the decency to say this lie to my face, she told someone else to tell me. When I disputed their lie, they told me I have to call their billing company (even though I paid my bill in the doctor's office. I was willing to give them the benefit of the doubt by assuming the trainee had made a mistake, but now it seems they just intend to rip people off. Now I'm stuck in an endless loop of people denying responsibility.

Got a call from the store manager with an apology for the delay and an offer for free lenses on our…read morenext pair of glasses. I'm so happy to see a business admit an error and work to keep repeat customers. Wonderful!

Couture Eyewear offers a tremendous selection of eyewear. So much so that I seek their expert…read moreadvise for what would look best on me. Without hesitation, they studied my face and began selecting frames. They truly know their product and what will not only look good but, also be comfortable for that individual. Terrific, considerate service and fine products served with a smile. I highly recommend them.

We were in the area from the West Coast, trying to help our grandmother get set up with a last…read moreminute eye appointment. These wonderful people came to the rescue and fit us in last minute . Dr. Sasser was wonderful - evidently knowledgeable, thorough, took his time to explain to both patient and family. Andrea, one of the receptionists, was so kind and so was the rest of the staff. Wonderful experience. Thank you, Andrea, Marcie, Dr. Sasser! :)

Thanks Davidson Eye - Midway for a great eye exam today! Happened to be in the area, called and…read morethey got me in this afternoon. Such a lovely, helpful staff! Will be going back soon to pick out some new glasses.

These folks are always kind, prompt, and helpful. I first began visiting this optometry office when…read moreit was Temas Eye Center, and when the changeover occurred I was worried that the professional level of customer service and patient care I had received would no longer be available. I'm thankful to say that's not been the case, even after changes in the staff.

Trying to get on to the patient portal which asks for "street I grew up on" there are 2 and I can't…read moreget past the wrong answer. I was instructed to leave my name and phone # which I did 4 FOUR times. No return call in weeks of trying. No person to help only A.I. which doesn't respond.

The management, scheduling and front office staff is completely incompetent! Today Tue 2/25, it…read morehappened again. I came in for my appointment and was told that I did not have one. THEY cancelled my appointment, even though I received confirmation text last Friday, and I have not received any communication of an issue. The doctors and assistants in the back are wonderful if lucky enough to see them, but first it is a battle to get by the front office and scheduling idiots. This happened a couple years ago, but thought I'd try to see my doctor again. When I reported for my regular exam, I was told that I was not a patient there, after having used them many years. They lost all my records and I had to go see a different doctor as a new patient. There is no excuse for such poor managment! tm

Had my appt on 1/19/2023. I scheduled it as an emergency visit due to pressure and headaches. I…read moredidn't sit long waiting but my contact lense prescription is MIA. They never called my old phone #, so after my # was changed I called and left a message. Still waiting to be contacted regarding the issue. I spent SO MUCH money there because I felt like I had to. I was railroaded into purchasing glasses with my yearly contact prescription to save money. Now I sit with a pair of $200 glasses with no contacts and no answers. Not at all sure what to do with this one. P.S. If you have anxiety issues or sensory issues please take an advocate with you. It will save you money and stress.

I see Dr. Khemsara for my eye care and he has done cataract surgery on both my eyes. The office…read moreitself is very welcoming and inviting. There is a big waiting area with comfortable seats. There is also an in house eye glass store. My surgery was done on the 2nd floor where they have a state of the art surgery set up. Staff there explained everything in detail prior to surgery and after. The anesthesiologist did a great job in making sure I was comfortable and pain free. My follow up today was also great. My eyesight is already looking great. All my questions were answered. I am highly satisfied with the entire process, including these assistance in securing financing for both surgeries. Love Summit Eye Care!

I had one of the most stressful and upsetting experiences at this eye exam, and I feel it's…read moreimportant to share. It all started with a 45-minute wait past our appointment time in the lobby, where there was a person screaming nonstop. This was never addressed by the staff, and it left my school aged child terrified--she wouldn't let go of me and just clung to me the whole time. During the appointment, the staff asked me in front of my child whether she was "jealous of her older siblings" and making up eye problems just to get glasses. This was not only inappropriate, but it made an already uncomfortable situation worse. Then, when the doctor finally came in, we were told my child needed glasses to see properly. We were told that our insurance would cover the appointment 100%, but they didn't cover anything because the office had processed the insurance incorrectly. I called multiple times, left messages, and eventually had to send a letter to get someone to address it. When I finally received the bill, the staff was extremely rude and told me it was my fault for not providing insurance that would cover the exam--despite being explicitly told my insurance would cover it fully. In the end, I'm left paying for an exam that was emotionally draining for my child and should have been covered by my insurance. The whole experience was frustrating, and I was really disappointed by the lack of professionalism from both the staff and the doctor. I would highly recommend finding a different eye care provider. We will not be returning to this office.

I went to this doctor's office twice (TWICE!) and my prescription is still wrong. I'm going to get…read moreanother doctor's opinion and see if my insurance can be refunded because this is the first time I've ever been dissatisfied with an optometrist. I wish I would have looked at Yelp reviews before coming in. I gave optometrists the benefit of the doubt the first time around. Well, $100 dollars in glasses and over $150 in contacts down the drain and now I know my prescription is still off. It is a real shame.

I don't give my money to businesses that make me feel it was my fault I was misinformed. Very rude…read moreand dishonesty. The manager only cared about if the office would have to eat the cost of contacts. She was not concerned at all about speaking to staff about giving me the wrong information. Educating staff and helping a customer should be priority. I won't be back and I will tell the 3 patients I recommended to not go there.

I've been a patient of this practice since about 1988 when Barry Ramsey still owned it. They were…read moreexcellent then... and they are just as good if not better today. Dr. Amy Gurley has an excellent manner and is quick to answer your questions. Her exams are thorough and the equipment appears to be the latest thing. I'll go there as long as possible.

Wonderful place. Everyone is so nice. I have been going to this practice since I was just a…read moretoddler. I never have to wait long and they take such good care of me. If I am running late, I just call them and they will let me know it they can still take me or if I need to reschedule my appointment. I will not go to any other practice.