Have gone to Karen Optical in Pike Creek for many years. Everyone who works there is kind, patient…read moreand professional. Bob's expertise and warm demeanor are hallmarks of their outstanding customer service. The availability of Dr. Baruffi is an amazing plus for customers. His appointment schedule provides another great benefit to the business, and he is wonderful. 5 stars!!!!

My significant other broke his glasses and faithfully claimed that it couldn't be fixed. I placed a…read morebet with him that I would be able to find one that could. Based on countless of reviews, I knew I could trust Karen Optical to make it happen. The lady greeted me at the door and quickly took my temperature. Than I explained the situation and she took them to Bob for him to examine. He was able to replace the temple and hinge in less than 15 minutes. Plus they did not charge me for the repair. I must say that customer service was up to par. My man will longer go to his former place for business and will be coming here from now on.

Always clean. Great selection. Even found a had to fit my big head…read more This is a great stop for us on the way to the marina...

I had a problem with my Garmin. It wouldn't activate and I came to the store to have it sent back…read moreto Garmin for refurb. Joe was working at the desk and offered to take a look before we sent it off. He spent 20 minutes finding the proper power cable and hooking up the unit. Turns out it was working fine. He and I discussed possible problems. He informed me that the power cable was sometimes a problem. He searched through his spare supply of cables, checked with the manager to ensure that it was ok for me to take it and try out on the boat. Needless to say, that, was the problem. Joe saved me a lot of time and money. Great customer service. You should be proud to have an employee with that attitude. thank you

Expensive but I guess if you want good quality. So yeah! Carry on.... I hate it when they ask you…read moreto "finish ur review" I'm a woman of few words damn it!!! Depending on my mood, so stop asking me to finish my review I've said enough, geez!!!

Located in the Christiana mall there is a lot of parking and it is easy to get to. Also since it…read moreis in Delaware it is tax free shopping. The staff was very friendly and quick to respond to help and answer questions. Initially when just browsing they gave me enough space so it was no pressure and low key. Once I found a few things that I had questions about they were very quick to answer and gave very informative answers. They were very helpful and knew a lot about their products being able to answer all the questions that I had. They also went the extra mile to make sure I was happy with my selection and showed me all of the possible alternatives and options.

Pleasant staff. Initially, there is hesitancy, but once the team realizes you are a respectful…read morecustomer, they warm up nicely.

I worked with Tammy at the Fashion Center location and she was great! She explained the whole…read moreprocess of lens selection and made it all very simple and easy. That had a great selection of prices and brands. Top marks for Tammy! I will definitely recommend this location!

They are closed for good. Very deceiving with having a presence online with hours of operation etc…read more Don't waste your time driving up to Silverside Rd Talleyville location.

Really good prices and friendly staff. Bought regular glasses and sunglasses. Highly recommend!!read more

We met with Jalesha Surrate and she took great care of us! She was so patient with my husband who…read moreis deaf and got him the best deals she could. She was patient, professional and friendly.

Got there at 2 minutes before close to pick up my glasses, door was locked. Saw employee duck…read morebehind the counter to avoid us. Would have literally taken 2 minutes. When I ordered glasses I was told it should take 2 weeks. Never got a call or email when they were in. I called after three and a half weeks, the store didn't answer the phone, I was rerouted to the main call center who told me they were in. Hope I get them eventually ‍

The managment and leadership at the front of the store take a very laissez-faire approach to…read morecustomers. I have busted several times and some of the people make you feel like they rather not help you if they don't have to.

I made an appointment for an eye exam. It's been two years and I was due…read more I saw Dr Melissa Rivera for my eye exam. She was lovely. She answered all my questions and reviewed both my sun glasses and eye glasses, as I explained they were different prescriptions and I preferred the sun glasses for driving. She explained the differences and recommended progressives for dominant hand glasses to expand the progress area. I'm looking forward to them arriving!! Then I moved on to picking my glasses. I was a bit sticker shocked with all the high end brands, Burberry, Prada, Versace, etc. but in the end, I paid what I normally pay for glasses. They pre checked my insurance information so I knew what my coverage was going to be. In the end I pick a lovely pair of glasses. They should arrive mid next week. Karla was awesome!!! She was patient with me and made some great recommendations for glasses. She explained why I didn't like my current glasses, the bridge on nose is too wide (17), 15-16 work much better!! And she was right!! I was happy to have someone help who understood what I needed. I'm Soooo excited for the new glasses to arrive. Next time I'll get some sunglasses. I got an extra print out of my prescription, in case I want to buy them elsewhere, but I like their service and staff here.