Very professional, friendly, thorough!! This is my second time for my annual. I'll keep coming back. Thanks!!

This was my 1st eye visit since COVID. My previous optician moved locations. My wife recently tried Springfield at Chadds Ford (SGCF) as did I. We are federal employees and our eye care insurance sucks. So we asked for written prescriptions and ordered online. The visit was awesome and so were the staff. Dr. Tom was great and very thorough. I have diabetes and he sent a copy of my results to my PCP. Hopefully my eyeglasses that I ordered online come as advertised. But I highly recommend SGCF and Dr. Tom. read more

To sum it up very unprofessional place, run very poorly, I did have my exam done there, very nice man, then the girl talked into getting a progressive lens for driving, reading and computer, which I did not want, it was expensive so I asked what if they don't work, she said we will replace them one time, I said so will I get a refund for the overpayment, she said no, so I needed my glasses for work, when I went the girl did tell me these would only be for reading, and she made me sign a paper, paper saying what I don't know, so picked up my glasses and they were not delivered by the same girl, the girl who delivered them said these are progressive for reading and computer, I thought that doesn't sound right, so I went home and sure enough I can't see at all with them, so today I called and spoke with the sales girl who waited on me and this is what she said in a nutshell, too bad, I told you they were reading only, and then she says that is why I had you sign the paper because "your that type of person", wow, talk about discrimination!!!! Not only that I never got any paperwork with a breakdown of what I was paying for, just a credit card receipt. Never again and I will make sure the Chadds Ford community knows stay away from Springfield Opticians. read more

Just completed a horrible process at Springfield Opticians Chadds Ford PA, this place is not managed well. Workers are not trained and do not know how to help you when there is a problem. I ordered new glasses and a repair for an existing pair. I was charged too much and had trouble getting a refund. When I received the repaired set I discovered that they did not put the parts on that I paid for. They then surprisingly allowed me to walk out having paid full price without notifying me that they made a change that reduced my cost. I discovered that they did not give me the new parts after leaving. I returned to the store for resolution and the lady at the counter debated with me until I convinced her that the parts I ordered weren't supplied. It then took 2 weeks to find out what my refund would be, mainly because the front desk needed to discuss the work with the repair desk. (10 ft away) When I returned for my refund the first time,the lady at the counter did not know what I was talking about, she told me that she could not help me because she did not have the information. I left dissatisfied. I finally returned today and was refunded. I spent 100 bucks for the repair and was refunded 60. I have NO confidence that I would have been notified of the 60 dollar change in repair price had I not spoken up. I felt as if I would have been scammed if I hadn't spoken up. I may have caught them in the old bait and switch. I would prefer to believe that the mistake was caused by the high level of disorganization and lack of communication amongst the workers processing my file. Note my file was a little drawer with a pile of handwritten notes on small pieces of paper. In addition, they also screwed up my invoice for insurance reimbursement which got rejected because they dated everything 2016. I called and asked them to have it ready the day before and they said that they would have it ready when I came in. When I arrived the invoice was not ready. I had to wait for them to retype the document from scratch. According to the salesperson at the desk their records are not kept electronic the system is "stupid". The entire invoice needed to be retyped. No wonder there were mistakes! Also when I arrived at the office at 1:00pm to get my invoice the office was locked. I had to knock to get in because the lady working that day was the only one there. She explained that someone had been molested recently and was scared to be there alone in the office on a Saturday afternoon. I found it surprising that Springfield Opticians would leave a lady alone especially if there was a recent incident. She continued to apologize while at the same time was blaming the rest of my staff for ineptness. I did not ask for an explanation, I was surprised at this behavior. Although I was not pleased I did not request a reason or justification. I just wanted to get my refund and have my insurance form fixed. I also got a lot of "it's not my fault" type comments and placing blame on other workers while I was at the counter. I frankly could care less who's fault it was. Bottom line is that this place is DISORGANIZED AND DISFUNCTIONAL. This was a bizarre and exhausting experience. 5 visits and 1 month 10 days to complete this process. Oh yeah my $400.00 new glasses that were supposed to come in in 7 days, took 3 weeks to come in. Use someone else if you need glasses. read more

I absolutely love my eye doctors at this place. They are so full of happy kind awesomeness. Dr. Gloria Gogola is my primary eye doc, but I've been seen (heh) by the other doc, Dr. Tom Piorkowski. They both rock. They'll answer your doofy questions, they'll tell you what they're doing, they'll even get a little geeky with you if you want to talk about their gadgets. I never leave there without some kind of freebie, whether it's a free pair of lenses, a case, some solution, whatever. They also have a nice selection of glasses there, from high-end designer frames to less spendy ones. They take most insurance which is also sweeeeet. Their front office staff is a little scattered at times, but have faith: they won't mess anything up (though you might not believe it at the time). (Scattered front office = minus 1 star.) They have offices in Springfield, Prospect Park and this here one in Chadds Ford. read more

Next-day scheduling was super easy. I walked in and was seeing Dr. Aparna Karnik within ten minutes of my scheduled appointment time. She was as thorough as anyone I've seen since I started wearing glasses 18 years ago. She did a normal glasses script and a contact lens fitting. The only test she didn't do was the duochrome test, but she gave me the same prescription I got last year from Dr. Putterman in Manayunk (can't recommend that guy enough). They didn't have my prescription available in contact lenses; however, not only can they order them per normal, but they can also check one of their two other stores for available inventory. Overall I would recommend this place. read more

Do not like the woman, Gail who runs this operation.....she was very abrupt and her tone of voice was completely inexcusable. I am a new patient, I am not familiar with how my insurance works and explaining it to me felt like such an inconvenience to this woman. How a business remains in business with an owners like that is beyond me. I had been going to another eye doctor for years but he moved. Someone recommended Springfield Opticians because they have 3 locations and one is very close to my home. The first woman I spoke with identified herself as Maria, very pleasant but when she put me on the phone with this woman who said she was the manager of this business, the whole mood changed. So if I had to deal with her, the deal is off. I don't normally write a bad review but believe me this deserved it read more

I am a returning customer. I took a day off, went to their office, waited for them to open. I was determined to get new glasses today. Almost nothing was going to stop me. I really wish there was a zero rating or even a negative rating. I would give these guys a negative 5. They open at 10 AM and I was about 10 minutes early so I wait in my vehicle. It's past 10 AM, so I walk in, and there's already a customer in there, which seemed weird because the parking lot was empty. The girl looks up and says Can I Help you? But she said it in a way that made me think that maybe she thought I was a salesman or a homeless person or something. So I say, I want to get some glasses. She immediately asks, Do you have insurance? Surprised by her abrupt and sterile tone of questioning, I say Yes I do Have Insurance. So I wait in the shop. I have some frames of my own that I like and I want to get new lenses for. So I put them on my face and this girl whom I don't know and already don't like says: "I don't like those on you". WTF? Now, I'm looking for all my stuff so I can get out of there and escape these baboons. As I am getting ready to escape this zoo, she emphasizes that she has some 50 or 60 dollar frames that I could look at. The frames I brought in are in the ballpark of $300 or more. I always buy expensive frames. What the hell is wrong with the opticians in Delaware and PA? I just don't get it. They all seem unprofessional, bored, sad and uninterested in doing real business. Oh well. Y'all pray for me because it's come to that. I need prayer now to find a decent optician. read more

My family has been going to Springfield Opticians at Chadds Ford for many years. Dr Piorkowski is exactly what an eye doc should be. After a thorough exam, he listens to your needs and provides appropriate choices. I am a middle aged contact wearer and as my vision is constantly changing, Dr. Piorkowski works with me patiently for as long as it takes to get my prescription right. I also buy my eyeglasses there as well. The store has a wide selection to choose from and the staff are very helpful in selecting ones that are right for my face. read more

I had been going here for about 4 years when I finally decided to leave. The office always seemed in disarray and short staffed. I was happy enough with them until about a year ago. I had gone for my yearly eye exam. The doctor asked if I was ordering contact lenses that day and I told her I was still ok for another 2 months or so. So.. She didn't bother doing the contact lense fitting, which has to be done the same time as my eye exam for my insurance to pay for it. I get the same exams done every year so I didn't realize she didn't do the fitting for the contacts. 2 months later when I was ready to order contacts , they told me I never had a fitting. I told them I was just there and I get it every year. When I called the office to inquire, they told me I told the Dr. I didn't want a contact lense fitting. I told her I didn't want to order contacts that day, but of course I want the yearly fitting as I wear contacts daily. She became rude and told me the doctor said I declined it. For me to get it done, I would have to pay for it out of pocket. You would think to keep the customer happy, they would have eaten the 50 dollars and performed it for free as I have been a client for a while. Instead they were rude and uninterested even though it was their mistake. I decided to pay the 50 dollars to another business. When I called to collect the records for myself and my family they told me the doctor had to review them and release them. I called a week later and the doctor still had not reviewed them. A year later, no records. They can keep them. I will say there was a wonderful woman (I think her name was Marie) who I really liked and was very friendly. Otherwise their customer service is lacking. read more

Ordered replacement lenses for sunglasses. After a glitch in initial process both Gail and Maria were VERY helpful. Great customer service. That's the way to retain someone's business in such a competitive retail environment. Friendly and wonderful communication skills. Thanks. read more