I opted into the plan where you give them money to have your lenses replaced within a time frame. I…read moreguess I missed the timeframe and because of that, I could not receive new lenses or my money back. So, essentially, they just took my money without any service attached. So, theft. I understand that I am responsible for getting the lenses ordered, but why do they get to keep my money? The receptionist was very rude about it and just "Hid" behind "Policy". I guess it is their policy to keep your money without service.

Unlike reviews of restaurants, this one requires a different approach, as we're dealing with…read moreschooled professionals, not short-term servers. Your experience could very well be much different than mine. Firstly, I believe they have the average fees one would find at most optometrists. Not sure about their frames though, as I only ever bought one pair there. I can't give them more than three stars though. The reasons? First off, I found their reception to be very hit and miss. I had several situations where I had to correct them on information that should have been correct in the first place. And when there was an issue with my vision that required that I go see a specialist, the one they wanted to send me to involved a three-month wait, with NO courtesy call to remind me. Three months is a long time in when I worked in an industry that involved schedule changes that couldn't be altered (due to circumstances I won't mention here). Also, I have astigmatisms in both eyes. The optometrist I saw there decided it wasn't bad enough for me to require toric lenses. So my vision has been less than perfect for the past 8 years. I went to a different place earlier this year, and they recommended toric lenses. I'm wearing them right now. MAN, it's nice to see this sharp again. Your vision should always be AS GOOD AS POSSIBLE.

This mall is good but there isn't much to do in there there is a few stores but there is not much…read moreto choose from if you are going for clothing don't bother go there instead find another mall like west Edmonton mall or CrossIron mills the good things to do there is to eat and sit in the food court Overall good place but not much to do here

I was thinking maybe I should give this place a three star, and here's why:This mall has two high…read moreend jewelry stores, two leisure wear stores and two stores dedicated to soaps and lotions. Having said that... I got some great deals and some kick-ass merchandise. I spent a little more money than I intended to and even bought some stuff for myself. I wish I'd had more time to shop, but maybe that's it's a good thing I didn't. The leisure wear stores, while being close together, each had different stuff that was unique and adorable. Skeleton and devil onesies? Wanted to buy them all. Cartoon underwear for him and her? I could go on and on. They had a Body Shop and a Bath and Body Works, both had great product and fantastic deals. I like how no one pounced on me as soon as I walked in. Can't say that for Edmonton Malls. I got Marshmallow Pumpkin Latte body scrub and shower gel plus a Perfect Autumn Day body mist that smells like apples for less than $20. And coupons. The Body Shop had some great sales. I especially liked how i got an anti-aging pomegranate set worth $58 for $40. I renewed my Body Shop membership card for $10 and got to use it for $13 in savings. Love that. But their Ardene store is AMAZING. This store doesn't stop at accessories and jewelry. They have clothes, footwear and pajamas. (Red Deer must be big on pajamas.) There's an extensive selection of decent shirts, pants, scarves, etc at pretty fair prices. I could have spent an hour in there! Bought some cool stocking stuffers and a couple of cheap surprise bags that had not bad stuff in them. Not going to spoil it for you, but some of the items in them were worth five bucks or more on their own, and not everything was crap they just couldn't sell. This place also has a decent sized food court and a Hudson's Bay and Toys R' Us. Next time I'm in Red Deer, I'll try to make more time for this place.

Amanda and Shantelle are amazing! Great service, great prices and great staff! I am so happy with…read moremy new glasses

I have a busy schedule so the front staff need to communicate better for bookings. I called three…read moredays in a row trying to schedule an appointment for a contact lens fitting. I understand them being too busy, the confusing part was they gave me a different quote and different timeframe each time I called. Maybe they didn't understand, but then I feel they should be able to ask questions or explain to me why they were confused. Finally 3rd day of calling I got an appointment but it was booked at a different time than I thought. Optometrists and assistants that help fit glasses were very friendly and helpful. But booking was a confusing nightmare. Maybe I talk too fast? Or don't know what kind of appointment I need. But I still feel they should be asking questions to figure this on their end.

The staff at Hauck are absolutely amazing!! Found frames in Edmonton that I LOVED and the ladies at…read moreHauck ordered them in for me. I had my eyes checked there as well and now I have the most wonderful glasses. Would highly recommend Hauck Vision! Great job ladies! I'll be back for sure!

I heard Doctor Liam was really very good. Its just the poor customer service that drive my family…read moreaway from this company. They should hire someone that is well trained,mannered and great customer service. No star

Optometrist (Dr. Tannis Rode) in Red Deer has been my go to Doctor for several years and, after a…read morebit of a search, I followed her from her previous employer today to her relatively new position on the team at Iris Optical. I have nothing but good to say about both Tannis and her new practice at Iris Optical in Timberlands, Red Deer. Her, the reception, and the techs at Iris impressed me with both their extremely thorough eye examinations and friendliness. Once my examination was complete, Valerie Cerkownlak (Manager) helped me pick out new glasses, and her suggestions and honesty in helping me choose frames for both regular prescription glasses and prescription sunglasses was invaluable. I take this opportunity to readily and highly recommend Dr. Rode and Iris Optical. Eric Sanford

Always love it when professional services have days when they are open late as it's hard as another…read moreprofessional to get time off to deal with health stuff. I got an appointment at 6:30pm which allowed me to get home from work and change before leaving for my appointment. Service was super nice and amazing that they finally implemented a new technology instead of getting shot in the eye with a puff of air! Got my new glasses within a week and fantastic that they provide free cleaning of your current pair while your there.

This is the worst business I have ever dealt with. The manager scratched my lenses by rubbing them…read morewith a dry hand towel, He then rubbed the lenses together as he put them in a plastic bag!!!! When ordering them, the woman helping me was anything but helpful due to it being government coverage. 3 employees stood 10 feet away in an empty store LAUGHING as I was discussing these issues with the manager. Absolutely disgusting treatment. I was discriminated against and treated very poorly.

Hard to believe anything 'bad' about this wonderful optical business next to my wonderful…read moreoptometrist !! I came in wanting all-plastic glasses and left with beautiful, Bulgari, frameless, all-options, probably my last glasses thanks to Chris ... so happy with them. Then just months after their warranty ran out, I was being rushed by a friend whilst cleaning them and handled too roughly and broke an arm -- cost $500 yikes !! Kayleigh went to bat for me and Bulgari Co. covered replacement free of charge, thank goodness. Then this summer I wasn't going to take them whilst camping due to their delicate but gorgeous frame but decided to and broke an arm off when I placed them on top of my car seat. I was heartbroken but Kayleigh AGAIN went to bat for me having them fixed in-store. I am a low-income senior so what a relief. Like surgery, I found caring is so important after sale and Consumer's Optical is outstanding in my experience in sales, staff, and after-care. I would definitely recommend them to anyone.

Front reception was nice but the rest of my experience disappointing. My right eye was irritated…read moreand watery (unusual for me) and the optometrist today could not properly evaluate it but rather than offer me eye drops or assess the eye, she went on the the left one. She pumped me through in about 3 minutes and said "your prescription has changed" without thoroughly assessing my vision. Was treated like cattle I then went into their sales area. The lady who was trying to help me find glasses was rushed, made me feel like I was bothering her when I was asking for a certain colour and style and she proceeded to show me the wrong ones, then took me to the kids section, walked away in a huff telling me "I'll give you a few minutes" and never came back, never came to check on me. I will never return there, I will never recommend this place to anyone

From the owner: Bower Eye Care is the local eye doctor to see for all of your eye care needs in Red Deer, AB. As…read moreyour local Red Deer optometrist, Bower Eye Care can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 4900 Molly Bannister Drive Red Deer, AB T4R 1N9 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.