I opted into the plan where you give them money to have your lenses replaced within a time frame. I…read moreguess I missed the timeframe and because of that, I could not receive new lenses or my money back. So, essentially, they just took my money without any service attached. So, theft. I understand that I am responsible for getting the lenses ordered, but why do they get to keep my money? The receptionist was very rude about it and just "Hid" behind "Policy". I guess it is their policy to keep your money without service.

Unlike reviews of restaurants, this one requires a different approach, as we're dealing with…read moreschooled professionals, not short-term servers. Your experience could very well be much different than mine. Firstly, I believe they have the average fees one would find at most optometrists. Not sure about their frames though, as I only ever bought one pair there. I can't give them more than three stars though. The reasons? First off, I found their reception to be very hit and miss. I had several situations where I had to correct them on information that should have been correct in the first place. And when there was an issue with my vision that required that I go see a specialist, the one they wanted to send me to involved a three-month wait, with NO courtesy call to remind me. Three months is a long time in when I worked in an industry that involved schedule changes that couldn't be altered (due to circumstances I won't mention here). Also, I have astigmatisms in both eyes. The optometrist I saw there decided it wasn't bad enough for me to require toric lenses. So my vision has been less than perfect for the past 8 years. I went to a different place earlier this year, and they recommended toric lenses. I'm wearing them right now. MAN, it's nice to see this sharp again. Your vision should always be AS GOOD AS POSSIBLE.

This is the worst business I have ever dealt with. The manager scratched my lenses by rubbing them…read morewith a dry hand towel, He then rubbed the lenses together as he put them in a plastic bag!!!! When ordering them, the woman helping me was anything but helpful due to it being government coverage. 3 employees stood 10 feet away in an empty store LAUGHING as I was discussing these issues with the manager. Absolutely disgusting treatment. I was discriminated against and treated very poorly.

Hard to believe anything 'bad' about this wonderful optical business next to my wonderful…read moreoptometrist !! I came in wanting all-plastic glasses and left with beautiful, Bulgari, frameless, all-options, probably my last glasses thanks to Chris ... so happy with them. Then just months after their warranty ran out, I was being rushed by a friend whilst cleaning them and handled too roughly and broke an arm -- cost $500 yikes !! Kayleigh went to bat for me and Bulgari Co. covered replacement free of charge, thank goodness. Then this summer I wasn't going to take them whilst camping due to their delicate but gorgeous frame but decided to and broke an arm off when I placed them on top of my car seat. I was heartbroken but Kayleigh AGAIN went to bat for me having them fixed in-store. I am a low-income senior so what a relief. Like surgery, I found caring is so important after sale and Consumer's Optical is outstanding in my experience in sales, staff, and after-care. I would definitely recommend them to anyone.

Amanda and Shantelle are amazing! Great service, great prices and great staff! I am so happy with…read moremy new glasses

I have a busy schedule so the front staff need to communicate better for bookings. I called three…read moredays in a row trying to schedule an appointment for a contact lens fitting. I understand them being too busy, the confusing part was they gave me a different quote and different timeframe each time I called. Maybe they didn't understand, but then I feel they should be able to ask questions or explain to me why they were confused. Finally 3rd day of calling I got an appointment but it was booked at a different time than I thought. Optometrists and assistants that help fit glasses were very friendly and helpful. But booking was a confusing nightmare. Maybe I talk too fast? Or don't know what kind of appointment I need. But I still feel they should be asking questions to figure this on their end.

The staff at Hauck are absolutely amazing!! Found frames in Edmonton that I LOVED and the ladies at…read moreHauck ordered them in for me. I had my eyes checked there as well and now I have the most wonderful glasses. Would highly recommend Hauck Vision! Great job ladies! I'll be back for sure!

I heard Doctor Liam was really very good. Its just the poor customer service that drive my family…read moreaway from this company. They should hire someone that is well trained,mannered and great customer service. No star