Having read other reviews, I feel sick to my stomach. We booked a double couple family cruise…read morethrough Paru for 2027 but needed to move it up to 2026 due to a devastating diagnosis of a family member who wanted to travel before his condition worsened. Paru was not only un-sympathetic, she was unprofessional and condescending. Complained about going a couple minutes past 5 PM and told me that the cabin I originally held was no longer available and so had to pay for the next level up. I told her that the inventory I was looking at online showed that it was still available, but she rudely and impatiently countered that she had more current information, so I deferred to her. After I checked with the actual cruise line itself, I sent her evidence that the cabin I wanted was indeed available and to please change us back. She made no apologies for her mistake. It was a very uncomfortable encounter and I'm nervous that we will not get the support we need if anything were to come up with the cruise later because of how unwilling she was to help. We will see how it goes, and I will come back and update my review if this company is able to prove that they are worth their customers' trust. Booking a vacation should not feel like we are an inconvenience or treated like dummies. I really hope Cruise Vacation Outlet is able to redeem this terrible initial encounter with better service moving forward.

I've been working with the exceptional cruise travel agent, Dan Roney for many years on creating…read moreseveral fantastic cruises for me and my family. Dan is very professional, detailed, thoughtful, patient, and knowledgeable about his profession. Best travel agent out there who is always quick to respond to my questions! I wouldn't book a cruise any other way.

Do not fall for selling tricks. We were told so many things that just were not true. Although we…read moreasked a lot of questions, they weren't answered fully to our first stay and they dont tell you exactly what youre signing up for. We ended up overpaying WAY too much had we just booked ourselves. Our agent was very nice but I clarified what I was asking regarding our trip many times and was told that despite asking about this trip specifically that we are on, that was for when we get our """free"""" international trip. Very disatisfying seeing all the money we would have saved if we booked outside of this- especially since we "won" this trip and they called us 5 or 6 times saying that it was a free trip and we only pay 20% of our trip. They tried to correct it in saying our second trip to Daytona, FL was paid for after we paid them $600. If we booked ourselves it would have been $416 for OR, but even after adding in the trip to Daytona it would have brokw even. We had a "free" trip to the Bahamas included, but the timeframe they give you to utilize it is impossible to squeeze it all in unless youre unemployed. I have exact notes from our phone calls and wrote everything down, along with the questions asked but it was turned around on us that we must have "misunderstood." We will never, ever book again through this company. Its sad that a place like this can pop a tent up at a festival in our hometown and pretty much scam people into something that sounds great but is not at all what it is promised to be.

Bait and switch tactics. You can't select your accommodations, you can't choose the time of your…read morepresentation and they put you in a 2 or 1 star hotel for 3 nights . Absolutely terrible. They are plain fraud

We paid this company $504 on February 4 for 9-day expedited passport service…read more After several follow-ups and conflicting updates, we contacted the passport agency directly and were told the application was not received until February 23. Because the application was not submitted when expected, my husband had to buy a same-day flight to Atlanta, pay for a hotel, and incur additional transportation costs to obtain emergency passport processing. While the company refunded the expedited service fee, they declined responsibility for the expenses caused by the delay and communication from management was minimal. Would not recommend.

gustavo perez leon had a very rude attitude towards myself and my mother. He refused to retake my…read morepicture, although I asked nicely and was a very short and cold with us the whole time do not come to him as he is very miserable and doesn't care about his job he's also very slow.

Terrible customer service, this office need to close soon , Gabriel Lewis, never follow up the…read morecustomer and if you have any problem or questions the office text to you call 1800... I'm pass really hard situation, I'm apply for the combo house and car, switch to AAA, a month later they do the inspection and have two issue. One was a trampoline ( need to removed) in 30 days I'm removed same day But Pool fence ( in that moment I'm in the middle to renovating my pool area and ask for more time to send the pictures and the last day they respond.) The Underrider say your police it's canceled... So, next day. I don't have insurance for my cars and for my house. Terrible I don't recommend to any homeowner And nobody answer the phone call in this office no email no text

My friends and I were involved in a car accident outside of Waterford lakes. It took 6 hours for…read morepolice to arrive and we weren't allowed to move our vehicles until they finished their report so I wasn't able to call AAA till very late. The lady on the phone was super kind and sympathetic. Our tow truck driver, Fabian, was absolutely amazing. It was 3 am and he was so kind and upbeat. He definitely lifted the mood and was super helpful. My dog was with us and he was super sweet towards her and allowed her to drive back with us. He even waited outside the apartment to make sure we all made it back inside safely. Best customer service.

I have used many travel agencies throughout the years, and they have done a good job, but the best…read morehas been Robin . She is so on top of things and goes out of her way to make it a pleasant dealing. So thorough and patient with the people she is working with. We have booked a cruise this October and I'm not worrying about a thing. Thank you Robin PS i will always use her

I needed to book a cruise for my family that included three rooms and lots of excursions. Having…read morenot booked a cruise in 20 years, I needed a lot of assistance in figuring out which cruise to take and what excursions to book. Robin and Kevin were super helpful in answering questions and tracking down additional information. I'll definitely book through them again.

Scammers. Lady read from a script and repeated the same things 6x. Demanded payment over the phone…read moreafter 15 minutes for our "free cruise". Refused to send an email to us or give us a moment to google them. After refusing to give her my debit card number, she was all salty and was like, "FINE- I'll just extend this offer to someone else!" Offer? I thought that we were WINNERS?! She was very awkward. Demanded that my partner be on the phone and made me reschedule to another day and time to do so, but then later said that the offer could be transferred to anyone. It was all very sus. I'll stay on land, thank you very much!

Kathleen has assisted my family and I on several vacations both domestic and international…read more When traveling internationally it is comforting to know that Kathleen is there to handle many of the details. She has assisted me on two Viking River Cruises. (Which I am a huge fan and highly recommend!). She takes her time and does her due diligence in helping me make the best travel related decisions. Kathleen has also assisted me with several family cruises. She is ALWAYS very patience and professional. This skill set I greatly appreciate, hence why I continue to utilize Kathleen as my travel agent of choice. I recommend Kathleen to all my family and friends.

My stay at this resort was accommodating overall. Because of the nature of my trip, I was focused…read morenot only on the stay itself, but also on price and convenience. The unit we stayed in was clean, up to date, and comfortable. Everyone slept fine, and the kids enjoyed the patio the most. My reservation included SeaWorld tickets, but if you do not have the printed sheet with you, staff will tell you there is nothing they can do. I ended up having a friend drive two hours just to bring it to me. I was also told that buying tickets on-site would be cheaper, but that was not true. The price was basically the same as buying online. The kids spent most of their time at the pool, which they enjoyed, but unfortunately the jacuzzi was not working.

Worse experience in my life! Extreme pressure! If you say no! They are angry! The gifts are very…read morerestrictive, lots of fees plus you get bottom Of the barrel, much trickery & waste of time!

This family owned company was my vacation hero! we had a very short Disney trip - and one of our…read morebags did not arrive with us. I called Hold My Luggage - completely desperate. These wonderful women cared about my problem, found my bag and delivered it to my hotel within a couple hours. they were texting and calling with their status. they cared about getting me the bag and didn't give up until they located it and delivered it. Please use them!

It is located in the MCO airport, terminal B, level 1. $10 for each luggage and $7 for each…read morebackpack. There is another luggage storage company located at terminal A, level 1.