After about a year being a customer, my storage fees have increased dramatically. Not sure if this…read moreis a common thing at storage facilities but I'm talking like a 60% increase for being a loyal customer with zero billing issues and auto payment enabled. I'll have to look elsewhere soon as this bill has gone from something I didn't think about much to something I feel I need to get rid of ASAP. Will definitely be considering a change of some kind very soon. That being said, my few interactions with the staff have been friendly and the facilities themselves are clean with no issues to date.

I needed a storage unit so I called them for information. I ended up going with a different company…read morebut they kept on calling me, to the point where it was harassment, for 6 weeks. I even told them that I no longer needed the storage unit, and I asked them to remove me from their calling list, and they kept calling.

I just want to personally thank all the employees at Safeguard storage in Fox Chase for protecting…read moremy personal belongings and all things most dear to me. I never once met the manager who handled the job for me and every time I called him, he immediately remembered who I was. We never met, ever and somehow he had all knowledge of who I was and my units belongings. ALWAYS. Come on now, that is most impressive if you ask me. The person who truly is a leader, and always at work is Terry. Terry's the manager at safeguard storage in Fox Chase. I strongly suggest without a doubt, Terry deserves to be elevated to a much higher position because he is ALL about Safeguard storage. Seriously, the man loves to talk about Safeguard storage to anyone who will listen. Terry has the most genuine professional relationships with all his employees. Terry is respected and for everything that I have experienced this past year from April, 2024 until February of 2026, I am the one with first hand knowledge of how the business at Safeguard storage in Fox Chase Pa 19111 is operated. Thank you Terry so much. You have no idea how much easier you made my life this past year, time for that I am truly grateful to you. Sincerely, Mark A Kernan 267-773-9266 mkernan1@gmail.com

After having just driven a million miles in five days from Portland, OR to Philadelphia, PA, we…read morewere exhausted and looking for a storage unit. We found this place online and were not disappointed. The service at the front counter was exceptional! Nicole was a rockstar and not only set us up with the best deal with utmost trust and confidence in this place, but she hooked me up with local coffee, shared with me some of the awesome things that I should check out in my new hometown, and had a great sense of humor. I needed all of that!! The storage unit is amazing and very secure and clean! The accessibility hours are wonderful and easy access for after office hours. When we returned a few days later to put more boxes in the unit, the employee was equally as fantastic and chill, and I remain impressed. I would recommend this place to anyone!!

You have to absolutely watch your belongings at this location!. Even tho this place has cameras!!!…read moreNothing is safe if it isn't in your rental space and I don't even know if that's safe!!. They have people at this location that steals please watch your items at all times if it isn't locked away in your unit.

Moving is stressful. As someone that relies on online reviews for everything, it was hard for me to…read morefind a reliable, safe, and affordable storage option within driving distance. I ended up choosing Mr. Storage for a year rental and everything worked out perfectly. I called well in advance to reserve a 5x5 unit. I live in Center City and rented a UHaul to move my stuff. There was street parking and the staff (a woman named Sylvia) was helpful. There were carts available to move your things. You receive a key which I guarded for dear life for a year (there is a replacement fee if you lose it). I paid in advance for 6 months and my rent only went up once by a few dollars (and I subsequently paid for the next 6 months to avoid any future price increases). Check out of the rental was quick and painless. All my stuff was in the same condition as I left it and I had 0 issues. One thing to look out for is their times because sometimes there's limited hours. I had to pick up my stuff one day later than my last day I paid for and I emailed them and they were very nice to say it was no problem. If I need storage again, I will definitely choose this business!

In 36 months, rent has increased 161%! My 5x15 unit started…read moreat $79.35/mth in July of 2020, it's now $207/mth in July of 2023. Five cost increases within 3 years. The units also get tons of dirt & dust inside.

Philadelphia is packed with storage rental options-- what separates Public Storage - Tacony…read morelocation from other competitors is people like TAILOR. TAILOR was on duty during my visit, and turned me into an immediate customer. He first gathered information to match my needs with the correct products, clearly explained the process and procedure, and graciously showed me a couple spaces to get a sense of what I was purchasing. Stop searching-- pick Public Storage in Tacony, look for TAILOR.

Over the '26 winter some pipes froze which caused flooding and major damage to many units. If they…read moresimply kept the heat running at a minimum, this wouldn't have happened. Also during the winter they leave the big bay doors open all day, so it's freezing inside. The big doors are left open while the industrial heater is running, so they likely spend a fortune on gas, then raise prices to compensate for the wasted money. And then they apparently didn't run the heat at night when it got down to 0F for a new nights. The interior is filled with pigeons that crap everywhere, including over your unit. Your stuff will likely be covered with bird droppings. They need to get rid of the birds once and for all. How do they get in? As I said, they leave the big garage doors open. When you inspect the place, look around on the ground at all the bird droppings. Lots of mice here. They'll eat things in your unit even if there's no food stored. They'll eat paper, wool, and will pee and crap all over your stuff. I had a cough for over a month after cleaning the mess. Very dusty and dirty interior. I have no idea from what. Maybe because idiots leave their diesel trucks running inside. Maybe partly because Route 95 is close. A thick coat of black gunk will cover all your stuff. Make sure everything is well covered and protected from mice, bird dropping, dust, and water from above and below.

Very sketchy business. Storage units leak tons of water. When management was notified, we were told…read moreto "get Storage insurance". Breakers pop anytime you ever try to use the outlets. Breaker box is conveniently located in another storage unit, so the tenant needs to be notified in order to switch the power back on. Rent randomly increased by 150$, even though we have no power, a flooded storage unit. Stay far away from this business. 19025 fitness is a bunch of jerks too. If you park your car anywhere close to their "gym" they threaten to tow your vehicle.

Evie was very nice and very helpful. So much so that I rented a locker right on the spot. She's…read morethe best! Frank

I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

I canceled my storage unit, vacated the property, and removed my lock. Despite completing these…read moresteps, I was still charged for the following month. I have made several attempts to resolve this matter by visiting the location and calling the office, but I have been unable to reach anyone in person or by telephone. Due to the lack of response, I filed a complaint with the corporate office.

After only 4 months of storage in this place, I opened my unit to find the disgusting aftermath of…read morea heavy pest and rodent infestation. The floor was covered edge to edge in mouse droppings as my personal belongings were chewed through and pissed stained. Even my bed sheets were riddled with droppings and a foul order while in a hard plastic storage container?? Also, my personal letters and gifts were shredded to bits, and everything smelled overwhelmingly of urine and rot. I was legitimately gagging so hard I had to take breaks between assessing the damage in the unit just to keep from passing out and becoming another thing fed to the mice and cockroaches here. When I brought this to the leasing office, I got nothing but an indifferent blank stare and a suggestion to move out after waiting 30 minutes outside his door for him to finish his chit chat with his coworkers. So no, there was not a single apology or solution for future rentals given to me, except for just filling a claim. It's just so appalling that this place doesn't have any pest/rodent prevention?? When I escalated this issue to corporate hoping for a better response, and got the same nonchalant attitude. Oh and to make it worse, the units are not climate controlled at all. You're hit with thick, suffocating basement humidity the moment you walk in which is just the perfect environment for mice to thrive, yay. Meanwhile the leasing office stays ice-cold, like they can't be bothered to extend that same care to the units they're actually charging people to store their belongings in. But it's funny how if I'd missed a payment, my stuff would've been kicked to the curb immediately, yet they leave me with piss-stained sheets and chewed-through clothes, with half of my belongings needed to be thrown in the dumpster, and all I get is a womp womp. So if you want your personal belongings including sentimental/irreplaceable items to become an all-you-can-eat buffet for Ratatouille and his cousins, you're in luck because this is the place for you.

I came to this location to get moving boxes and other stuff to make my moving process much easier…read moreand the girls at the front desk were so helpful, informative and nice. The place is so clean and organized. I would recommend this place.

I just recently moved my belongs from a unit rented from the Hunting Park location for a year and a…read morehalf and I must say I have NO complaints or negative comments about the professionalism at this establishment. The staff always maintained a competent and professional demeanor in dealing with me, clients and the public. They were courteous and knowledgeable by answering all questions/concerns promptly and accurately. The inside and outside grounds were always kept cleaned and maintained. Prices were reasonable as well. Tamaris & Lily...Thanks for your outstanding customer service!

This business promises office hours when you sign the contract that they do not make good on moving…read moreforward. It's very common to show up and find the office closed for hours at a time during the agreed-upon hours.

Update: DO NOT RENT HERE IF IT WILL BE LONG TERM!! BEFORE THIS MONTH, I PROB WOULDVE GIVEN THEM…read moreGOOD REVIEWS. HOWEVER, I AM has changed. Be cautious After "six or seven" months they will increase your rates. after a year mine went up $25 per month "and this rate is locked in for a year". I can see going up $5 or $10 a month but $25?! Nope. I am also thinking about filing a complaint elsewhere. Going to review my contract because I do not remember being told of rate increases like this.