Excellent service from a local, more reasonably priced business…read more Talk directly to the local office without going through an out-of-town screening process. Highly recommend this moving business.

Simple Moves always does a great job. Great service great price. They keep in touch throughout…read moretheir service.

Great experience for a first-time storage space renter! Staff are friendly and the place is very…read moreclean and easy to access. Prices went up on me twice in a 6 month period and became a little expensive for me to be able to keep my unit. Move out was very easy though and again, staff was friendly and helpful, and I even received a credit for cleaning out my unit early. Would definitely use them again the need arises

The manager, Nicole, was very sweet, understanding and knowledgeable with me, with no real reason…read moreto be. I wasnt the most sunshiny person with her my second experience with dealing with her, but that was on me. I was stressed and going through stuff, but I did call her back on third experience and finished booking my reservation. she is very, very sweet and very helpful am looking forward to the next few months having to deal with her if need to, since I only expect to have to use storage for 3 to 6 months.

Wendy was so accommodating when I was in a panic and needed storage space NOW!! Agree with some…read moreother reviews that the time to get set up is less than other facilities. Being able to drive in and having a variety of carts to use is a huge benefit. It was always clean and always felt very safe there. Unique code opens the door for entry and exit. Great rates and available coupons as well. Would use again if I needed storage.

I love this place. I had a horrendous experience with Public Storage and was a little concerned…read moreabout trying out a different facility since Public Storage is so big. Great place and their manager works with you to get you into the right unit. At the time of my rental, they had a half off special for the first few months. Specials vary. I like the convenience of coming in out of the elements to unload. They have a truck you can borrow to load into the facility but your insurance must allow you to drive it. (Mine didn't.) They have equipment to unload your stuff that you can use and there has always been some available. There is even music piped in. I brought both my kids to see this place because I am so pleased after my previous experience. The only thing missing is light within the units. I haven't figured that part out yet. Can be hard when you need to go in and find things.

Warning: do NOT rent a unit at this location! It is not…read moresecure. There is no one on the property. The gate has been open and broken for almost a week now and my unit has already been tampered with. When I got to my unit today, the lock was taken off. Naturally, the first thing I do is call customer service to see if anyone can come out and figure out whats wrong with the gate. I spoke to some woman named "elle" who gave me the run around. She had no idea what to tell me. (very sketchy) In fact, I had to prompt her on what to ask me!! ha. She lied to me and told me that there are "people monitoring the property via security camera." So thats when I asked her why then have they not fixed the broken gate if they are aware of it being open and broken? She could not answer me. There is no one monitoring this property. There is not a security protocol in place and no security. At all. The "property manager" does not answer their phone. "elle" lied to me and told me she "shut the gate" remotely, then advised me not to drive by to check to make sure its closed. (keep in mind that closing the gate remotely would mean the gate is in fact working) I drove by to see if she was telling the truth, and the gate was still open. Why would she lie about that? I am very sketched out by this company and their utter lack of security and security protocols. There is literally nothing stopping the general public from driving right into the property and tampering with everyone's storage. Thats exactly what happened with my unit. Also, their site claims the property manager lives on the property. That is also a lie. This is not a safe or secure storage company and their customer service staff lied directly and intentionally to me (which is extremely odd and makes me believe there is something worse going on) id absolutely look elsewhere! I dont trust them at all

I found the property manager very responsive and helpful. Like everyone, they have had staffing…read moretrouble with Covid but the manager is quick to return calls and meet you at the property. She called back several times to make sure everything was good. The location is the best I'm aware of for Richmond Heights / Brentwood

They still do not clean up debris and leaves in front of units. These piles have been here for…read moremultiple weeks. The price keeps going up for what reason?

Clean, organized, secure but accessible and affordable. Drew…read morethe attendant was helpful and professional

I actually like this storage facility. After 3 months, they give me a notice of OVER 100% INCREASE…read morein the monthly rent. An additional $150 per month. I cannot believe these tactics are legal. It's always the same explanation - realign with market conditions. Girl, the market conditions did not change by over 100% in 3 months. Sit down.

Customer service lacks when you already have a unit, sweet and friendly prior. When there is an…read moreissue then nothing gets done nobody is helpful. Doors to office always have a sign be back later not 10 mins but says 2+ hours later. Nobody answers the phones, emails, no call backs. Just got this place and already want to leave. How can this business make their own hours when they want to leave just because? They are trying to charge me double my amount as well. I'm not paying for it! Renter beware!

I rented unit #126 from April 2024 to December 2024. An employee named Blake Borders accused me of…read moreputting a stick in the gate one day and not punching in my access code in order to sneak in, which I never did. Also, an employee stole my lock one day to illegally make a copy of my key and on different occasions, stole my birth certificate, debit cards, and state ID's out of my unit. I later found out that I was being illegally recorded here (I'm not talking about the cameras they have all over the place to legally record everyone. I'm talking about I was individually illegally recorded at all times, even in the restroom, where there are no cameras.) I'm currently in the process of having the FBI and US Department of Justice investigate this place. I'd suggest you go elsewhere if you want to keep your belongings safe. Also, the front gate wouldn't work a couple times when I needed to access my unit in order to get my work clothes, which almost made me miss work.

(((( SCAM ALERT)))) Public Storage uses highly manipulative and deceitful sales tactics to rush you…read moreinto making decisions and accepting FREE insurance whereby you are then locked into a contract and have to jump through hoops to get out. The call center rep claims: "Hurry...Hurry...Hurry.... storage units are renting fast"....meanwhile the rep tries to slam me into a lawyered up contract agreeing to accept their "FREE insurance for 1 month ... but then requiring me to jump through hoops .. after I sign the contract....to get out. She warned me the computer was timing me out if I did not hurry and the storage locker would be gone if I did not agree to their terms and conditions....so I declined to rent storage. I don't need insurance for boxes containing papers. After getting all of my personal information, she notified Public Storage office on Watson Road that I had a reservation for storage. The lady that works in the office called me about my reservation. I informed her I had no reservation and asked who told me I had one, she said she did not know. Another tactic these big companies use to scam and deceive people. The right hand does not know what the left is doing. This is one of many big companies that uses manipulation, deceit and scare tactics coupled with lawyered up contracts. I recommend to STAY FAR AWAY from Public Storage. The rep also told me they can raise prices whenever they want. What a horrible way to do business. Public Storage has terrible reviews on the internet. That's KARMA! This is from another review and says it all: "Beware they make it very difficult to stop a rental when you are done with the space. There is nowhere on their app or webpage to stop rental and when you call they say they stopped it but continue to charge you. Very bad place to do business with". READ THE COMPLAINTS!!

This is à great place to store you belongings the staff was very helpful and respectful and Mr…read more Micheal and Mr. Criss was great Watson rd St. Louis Mo. I would give them a 5 star every time my name is Rosemary Newell Lyons thank you for your service.

We've stored household items with the Shrewsbury A1 UStore It for about three years. Very clean and…read moresecure! Property Manager Michael Barcus was great to work with, professional and very nice. If we ever need a store space again we will return to this site.

So far, I was able to rent over the phone after Terri patiently answered all my questions. The size…read moreof the space and location is fine for me but I don't like that my rate has increased so much in such little time. Maybe that's just the way things are in this industry but I will likely be leaving refore the next rate increase.

Terri, the manager, was very professional and helpful with an issue that we had regarding a unit…read more She was able to promptly correct the amount in question. Good service is what matters and she delivered.