Incredible and efficient buying experience. No tricks and fair pricing. They made sure I got the…read moreEXACT car I was looking for. Carlo Juliano was an absolute gem of a salesman who made sure I was set up in my car despite my being late to our pickup appointment. Will be buying my next car from Carlo Juliano

I recently completed a lease transaction with Volvo of Danbury after receiving an initial offer…read moreemail stating they were interested in "buying my vehicle back." Based on that language, I reasonably believed the dealership was purchasing the vehicle and that all financial considerations including mileage were factored into the buy-back numbers presented in the deal. The dealership agreed to pick up the remaining months of my lease, which further reinforced my understanding that this was a buy-back transaction. At no point during the negotiation or closing process did the salesperson mention that I would still be responsible for excess mileage charges after the deal was finalized. A few days ago, I received a bill from Volvo for over $7,000 in excess mileage fees. This was the first time mileage liability was brought to my attention. Had this been clearly disclosed during the transaction, I would not have proceeded with the deal. When I spoke with the General Manager, I was told that it was my responsibility to raise the mileage question and that it is not the sales team's responsibility to discuss mileage during a lease buy-back transaction. I respectfully disagree. When a dealership uses "buy back" language, it creates a reasonable expectation that the vehicle is being purchased outright and that associated costs are accounted for in the transaction. This experience left me feeling misled and disappointed. Transparency is critical in lease transactions, and important financial obligations, especially ones totaling thousands of dollars, should be clearly communicated upfront. If you choose to work with this dealership, be sure to ask very detailed questions and verify every component of the agreement. Unfortunately, this was not a good-faith experience for me.

Something happened to this small business. There hasn't been a positive review in years. I used…read morethem twice and worked directly with the founder; while their "bedside-manner" isn't exactly warm and welcoming, after pressing them hard they were able to put me in the car I wanted. Not this year. They failed miserably to get the car I wanted on special promotion in the auto manufactures website. There were over 40 cars within a 50 mile radius and they wanted me to pay more for a car from 'their dealer' they didn't have in stock. They wasted my time and the promotion ended while they took a holiday. They didn't value my business or my loyalty. Whatever they are now up to, who they are loyal to, wasn't this customer.

This review is over due. I contacted Tristate Auto Champs at the end of November to help me…read morepurchase a new Subaru Outback. I spoke with Reid and told him which model I was looking for, accessories, and type of warranty I was interested in. Reid was able to get me everything I was looking for, and saved me some money in the process. I work a busy job, and taking care of my baby son I didn't have time or the patience to deal with the process of buying a car. Tristate saved me the hassle and money of the car buying process. I would use them again.

Without a doubt Alex and the team are the best I've bought…read morethree cars from Alex and I can not say enough about service and personal attention offered for his clients. 10 Stars

Don't use them. Quoted me $900, no phone call about additional work and then told me that the car…read moreis ready and the price is $1700.

I had a wonderful stress free buying experience. Jordan was wonderful and so was Rich the finance…read moregentlemen. I told them what I wanted and they didn't try to get to buy anything more or any added warranties.

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

This rating is for service department. Efficient staffs. Lots of loaner cars available. They…read moreservice volume of vehicles everyday. Best thing is there is no pushing to buy extra service. They just suggest if anything requires.

My daughter recently brought her vehicle there after being involved in an accident. The service…read moredepartment checked her vehicle, did repairs and returned the vehicle to her under the price they originally quoted. Two days later, however the gas cap light and engine light came on and the vehicle had to be brought back to the dealership. Apparently the service department decided to glue a gas leak in the vehicle to "save my daughter some money " . The fact they thought that was a good idea when clearly that's a very dangerous situation shows incompetence at a high level in my opinion. They did repair the vehicle correctly, the second time and luckily nothing horrible happened to my daughter. Then to make matters worse, I emailed the GM of the dealership and explained the situation to him and in turn my daughter was told she is no longer allowed to bring her vehicle there for service. Nice right

Great place to buy a used car. Eddie and Mark Regner are class acts all the way. Purchased a used…read moreaccord there and was treated great and given a fair price. A couple weeks later the engine light popped on and Mark quickly determined it was a sensor and changed it free of charge. Very honest and reliable salesman !

From the owner: With over 70 years of used vehicle experience at the helm of Regner's Auto Sales. we have the…read moreskills to discover and revive the vehicle you are looking for.

Vin is as honest as the day is long. He employs top notch mechanics and runs an old school shop…read morewhere his relationship with his customers is paramount. I took my Subaru to him for years and now my son is doing the same. Vin actually told him to bring in his car for free oil changes once I had moved out of state.

My family has gone to this place before and used to rave to friends about service until this last…read moreexperience last year. First, my mom called in advance that the car needed to be checked out and confirmed that we could drop off keys and car before opening (done this multiple times with no issues). Turns out, the car was stolen from the lot and the manager (I don't have a name) refused to look at the security tapes, accusing my mom of never dropping off the car there in the first place. They knew to expect our vehicle as we call to make sure each time. We only found out after calling in the afternoon since we hadn't heard back in the usual time that our car was looked at, ready, etc. Once report was filed, police got to look at the footage. No apology for not believing my mom dropped off the car or just general acknowledgement that their customer's vehicle was stolen. Again, this was not our first time dropping off the car before opening so we knew we didn't leave the keys in the wrong place.

I read the great reviews but was a bit skeptical until I chatted with Jean. He was able to provide…read morea quote to replace the starter in my Mom's Honda Accord within 10 minutes and squeeze us in the same day. Work was done quickly -- at a fair price. I wish I found these guys many years ago -- it would have saved a bunch of $ and aggravation vs. the local dealership!!

Really good mechanics foreign which is their specialty or domestic. I've used them a couple…read moredifferent times. Jorge Jean and Herb really good guys very honest stick by their work/word can't say enough about them. They took care of my mini as well as my Jeep Wrangler.

We had a very good sales experience, but the follow up has been frustrating. Our salesman, M,…read moresincerely seemed to care that our new (to us) used car, only has one set of keys. He promised, just before we drove away, that he would chase up the second set of keys. We are a family of 2 drivers, and the thought of having only one set of keys is scary. Misplacing the only set we have leaves us stranded. When we complained a few days later, they said they contacted the last owner of the key. We still have only one set of keys. There does not seem to be a consideration of the dealer creating a second key for us. This is not the service we expected from such a prominent dealership. Be forewarned.

I went for an oil change around October 18 and long story short I spend almost 600 dollars because…read morethey always "recommend" something So here I am stuck in the highway because the check light engine oil came up. I called AAA to tow my car and guess what?? No oil whatsoever. They didn't secure a screw and all the oil leaked. They are not paying attention and thank God the car didn't stop in the middle of the highway

Fixed both cars with no negative stuff at all. Best service I have had with any auto service My…read morewife and I are sold on S and S

Laura and Steve are amazing. My aunt's car broke down and she was stranded in a hotel parking lot…read morewhile on a trip to Danbury from out of town. She called the right garage! Laura and Steve went above and beyond by traveling to my stranded aunt to diagnose the problem AFTER HOURS, rigging the car enough to get it back to their garage that night, and fixing the problem the next day. If I lived nearby they would DEFINITELY be my mechanics.