Amber in riverbank is great but the others not so much. The…read moreMcHenry branch is not at all customer friendly other than Cathy. I've been there approx 30 years. I had accounts opened unbeknownst to me. The bank did try to make restitution in all fairness.

I explained my situation to teller she got the manager who asked me to wait at a desk. The manager…read moresaid give her 10-15 minutes to get information. I waited 30 minutes she never came to talk to me....poor customer service. Another reason to find another bank. Updated- I increased my rating because after I had left about 30 minutes later the manager,Amber, called me apologized for making wait so long, explained why. She gave me some advice on how to deal with my situation. I am working that issue I appreciate her following up and helping...that's good customer service. Thank you

We love our bank. It's a small local branch so they know you by name and are always ready to help…read moreyou with everything you need. Lisa is wonderful every time we go in.

Don't FOLLOW their/ theses *** DIRECTIONS!!! We ended up in…read moresome OFF side residential area, far from this bank?? Wrong directions!!!!!!

Just great rates, service, and understanding with skip a pay available when needed. Payment slips…read moreare always sent to send payments in.

Horrible customer service. Went in to the place .Took letter from my bank. Next payment was taken…read morefrom my savings. Then they blamed me. Then called to cancel direct deposit and they did not cancel it .Had to chase them .Lots of Horrible service

Ever since Bank of the west has switched to BMO. It has the worst customer service. ever it has the…read moreworst mobile service ever it has the worst banking service ever. I've had nothing but problems with my account. I go into the branch I get the runaround I called Customer Service I get the runaround. I was told I would get a call back from Customer Service. It's been two weeks. I never got a call back. Do I recommend BMO, no avoid this bank branch. Avoid the customer service I recommend you go banking somewhere else seriously am I just giving a bad review because I'm upset no I've had. Bank of the west since I was I was 14 yrs old never had a problem until they merged with BMO. Honestly I was very happy and content with B of W I had no problems at all but as soon as they merged with BMO it is horrible awful disgusting piece of crap garbage sewer need I say more you get my picture.!! So what is my rating on this bank a big ZERO!! I'm in the process of looking for another Bank that will satisfied my needs and my family needs BMO Harris has the worst customer service ever !!

Never use the drive-through. They only can worry about the people are there in inside the building…read more You're better off going inside I sat for almost 20 minutes waiting for somebody to come to that went out to take care of me. That's poor customer service they should be having somebody work in that window, and then they have to go in and wait until the next available rep can do your deposits or get you your money, very unsatisfied with their customer service

Went in today and opened an account. After a very poor interaction at Valley First Credit Union the…read morecustomer service reps here were a breath of fresh air. They were super friendly and I actually found myself chatting with the lady at one point even (I have social anxiety so that's rare) they were extremely professional and very helpful. I chose this bank because the week earlier I'd been in to cash a check someone had written me and the clerks helping me were genuinely nice and helpful, so after my other bank screwed me again I made sure to go back!! Keep up the excellent service oak valley!

I'm giving a 2 star. My problems always come up on the weekend. try to activate your cards not on a…read moreweekend!! call to get a humannot on a weekend or you get one that said they are sending you codes and you don't ever get them. security questions they want from 25 years ago. so you go online to fix can't do it. It's a Saturday. Can't do it. It's a Sunday. I don't know. I'm getting this close.

I don't think this bank can improve with anything in my area. McHenry Ave in Modesto CA. I don't…read morehave anything nice to say about this branch at all

Had an appointment with Catherine Hudson. She was very friendly. She went the extra mile to help me…read morewith my accounts .

My wife and I are long time customers. Today, we came to our local Bank of America, located at 3416…read moreMcHenry Ave in Modesto, CA. The young man at the counter was NOT helpful at all. In fact, his answer to my question was something similar to "well, the answer is going to be no regardless" when asked about auto loans and refinancing. Your employee never once attempted to offer help or assistance, just a simple NO. This is ridiculous. Even if there was no way to help with our situation, why could he not provide further insight or even a direction of what we could try next? At one point during our conversation, your employee looked back at his manager who shouted from her desk "we don't do that anymore". Awesome... In the near future, I will be closing my account and relocating my finances elsewhere. The poor customer service provided by this branch was a clear reminder that I do not matter. Thank you.

I wish I could give this place zero stars…read more This is the third day in a row I've come here trying to open a bank account so I can pay rent via bank transfer, which my landlord requested because he's moving out of state. I show up around 9:30am, about 30 minutes after they open, and there's already a long line every single time. Day one: they made an appointment for me and told me I was next, but said it was taking a while and that I could go home and they'd call me back in. Surprise surprise... they never called. I came back around 4pm and was told the girl who opens accounts had already left for the day. Day two: basically the same mess. They said they were really busy and tried to send me home again. I told them I'd stay and waited over an hour. Then they told me I was next and if I wanted to grab food, they'd call me back when they were ready for me. I made it clear I was stepping out and to call me. They never did. When I came back, the lobby was full again, so I waited with everyone else. She only helped two people out of a group of five, then announced she needed to go home because she was off the clock. So once again, nothing got done. Now it's day three, and they're already trying to send me home again saying they're too busy -- 20 minutes after opening. There's clearly only one person working the counter at all times, the attitude is bad, and calling them is pointless because they never answer the phone. If you call more than once, they'll forward your call somewhere else. This place is a complete joke and an embarrassment to Bank of America. It should not take three days to open a basic bank account and still fail. I came here because most of my family banks with BofA, but after this experience I'm done. I'm going to Wells Fargo next door instead. At least they seem to understand how a bank is supposed to work. Don't waste your time here.