I don't think this bank can improve with anything in my area. McHenry Ave in Modesto CA. I don't have anything nice to say about this branch at all read more

Had an appointment with Catherine Hudson. She was very friendly. She went the extra mile to help me with my accounts .

Although I'm not a customer, Catherine was very helpful and even stayed late to ensure proper transfer of family estate accounts. I appreciate the help we received! read more

Not very friendly service towards customers as they acted more like everything was too politically biased being outnumbered here by Democrats. When I looked to relocate to NY a decade ago, they froze my account like they were too interested in power and control. read more

I had to go to bank to undo my suspended bank account. As I work on the weekend and full time during the weekdays, I had a tight window. Ms Catherine Hudson was willing to help me out as she had appt cancelled. It is always pleasant experience on each visit to this branch with all the tellers and bankers. read more

No not ever I would like to thank you for allowing my account to be hacked and stole every dime I had now I'll be homeless by the end of the month because you did not refund my money that is right folks I thought I was protected but your not these thieves ordered checks the checks don't have any thing with my name on it the name on the checks do not have permissions to even use the account they even used their name on the checks I'm homeless now but next month I'll be carless also I'm 63 and handicap these people don't give one but that I'm on the streets and I've never in my life have been homeless take your money somewhere else read their policy's 2 bit thieves anyways run take all your money out and run from this business back in the day I had problems with them also zero stars read more

Line to the door but we are masked up and 6 feet away but only 2 tellers open . One banker at desk and one lady controlled the door. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Modesto, California

This branch is horrible. needed to close my account because I am leaving out of the country and they made me call customers service while in the bank because they do not want to do the work. Very disrespectful and unwelcomin. read more

To have an employee guarding the door and letting people in and out at peak bank hours (after work hours) is ridiculous to me. The company knows when their busy hours are and should plan accordingly. They had 20+ customers wrapped around the building. Doesn't look like great customer service to me. read more

I went it today to make a payment on my car loan, and I was greeted by Anica. She was very sweet, and helpful. I was making a payment on my past due loan, and she took care of all my concerns and was very reassuring but professional too. I usually try avoiding going to the bank with the long wait times but my visit was quick and easy. I left the bank with a smile on my face all thanks to Anica. read more

Came in to make a payment and there are 16 people in line, in front of me and only 3 tellers. (Eye roll) I definitely won't ever open an account here. read more

If I could give this business ZERO stars I would. Worst bank EVER. I am going to a new bank and telling everyone not to bank with Wells Fargo. They need better customer service. They won't help you and will make you come back and wait in long lines to be helped. They are slow and don't care about the customers that make their paychecks. Over this location and how crappy it's managed. Banks need to do better. This location needs to be closed down or ran by better management and training their workers better than how they are being. read more

The worse banking institution, I have ever been too. They have no concept of customer service. They would rather argue, then to hear a person's complaint. Their protocol on Covid does NOT include handicap individuals. And like I said, who ever is GUARDING the door has no ideal of the Americans with Disabilities Act and by the look of things, neither does their management. Long waiting lines, very few tellers.... read more

Extremely under-staffed. Obviously one only goes into a branch under dire necessity. Otherwise, one deposits checks online and tries to stay away as much as possible. What a chore it has become to be a Wells Fargo customer. Long lines no matter the time of day. Even getting into your safe deposit box now requires you to stand in an infinity line. read more

Amneh Ammar a banker at this branch was so rude and unprofessional 7/6/2022 I deposit at check from Covid-19 rent relief. 7/72022 my check was cleared. I went into the bank to make a withdrawal. After waiting in the line for 40 minutes, where the line started outside the doors. I noticed no security guard was around. As it was my turn to get inside ( as the customers control the lines) . I'm disabled, there was no one at the disability counter. 3 teller and two banks at their desk. Amneh Ammar was one of the bankers at her desk. Janice the manager later started open the disability window and assist a man that never got in line and came much later than I did. When I got to the window finally to make my withdrawal the teller asked for assistance which Amneh came to assist. She told me my Covid-19 rent relief check was counterfeit and the program was a fraud. Even though my funds showed they were available this branch refused to give me my funds. While I was the the manager Janice was around once I requested her oh she out to lunch and won't be back for an 1 1/2 hour who lunch is that long not being self employed. So I called the 800 submitted a complaint. I cause me being the only black person in the bank out of 30 people finally I see a black man walk in. But for Amneh to rudely say you check is fraudulent the organization was a fraud. I was embarrassed. Even though I knew the check was legit. I returned after verification my funds were mines. Returned to the bank and still was refused service. Went a few miles away to the Wells Fargo off. No issues no questions asked I was given all the funds I had requested from this bank. Janice the manager hid like a coward in the back as you can hear them laughing like hyena's. No security guard one way in two ways out. My second refusal was by another banker that started assisting the customers. After finding out Amneh wouldn't assist me she also refused I ask for her name as I was on the phone speaking with Wells Fargo support advocate she refused to give me her name but gave me Amneh I told her quickly that not your name. Her response was I never spoke to you she did . My response was oh yes I spoke to you 5 minutes ago and I'm speaking to you now . After coping her name a little she removed her name plate off the desk she attended Sharnirah Bethsnyea somewhere like that . If you know the branch you know the women. They act as if I was in their account or robbery at the tellers desk. I felt decriminalized I felt I shouldn't have to go to another Wells Fargo bank to get my funds up or down the street neither owns Wells Fargo just rude unprofessional employees. I don't feel the bank is safe enough already without a security guard around. I glad I got what I wanted and need before the end of the day . It just took five minutes to find a bank with common sense.Shamirah you wished me luck as a insult. I wished you luck putting on your makeup better. I got my funds I pray you got that makeup and the colors right. A customer of 25 years plus. ‍ read more

This Wells Fargo Branch and Wells Fargo in general has the WORST customer service in the industry. My 90 year old mother wrote my son a check on her Wells Fargo account, and they would not cash it because he didn't have 2 forms of "acceptable ID" He supplied his driver's license, EBT and medical insurance card, but since his driver's license was the only one with a picture on it, they wouldn't cash the check. They suggested he supply a military ID, US passport, or fishing license. REALLY? NEWS FLASH: Not everyone is in the military, travels abroad or fishes... They could have called my mother (her phone number is on the check) but wouldn't take the time to verify it. I unfortunately have my mortgage through Wells Fargo, and can't wait to refi when I'm able. I've also been given grief when going in person to make a mortgage payment, and they are constantly trying to convince me to transfer my checking/savings to Wells Fargo.... NO THANK YOU! My mother is planning on changing banks because of this also. I'm sure they won't see this review, and even if they do, I doubt that they will care. If you're thinking of opening an account with Wells Fargo, DON'T! read more

Great customer service I'm some one that's usually in the bank Minium 3 times a week sometimes more and they always have me In And out in 10 minutes!! great friendly staff always attentive and also ask you if you'd like water or coffee while waiting and the tellers are super nice and super quick ! definitely worth the drive to this branch I've unfortunately moved out of this area and it's no longer my main branch near by . Definitely worth the drive !!! Also Laura has helped me out by setting up with my business account thanks so much ! -happy customer read more

6 tellers at windows. Lunchtime rush. Only 2 tellers out of 6 are open. Line of customers starting. When asked if they could please open another window as some of us are on our lunch break, I was told in a somewhat nasty manner "we are busy, we will get to you when we can". Really? That is some of the worst customer service I have ever experienced. There are other banks. I went and banked with one of them instead. read more

With this bank, or others, I cannot review them on loans or other services, outside of the checking/savings accounts. I went into this Wells Fargo today to deposit some cash. There was very little wait time because it was Saturday. The teller was very nice. She actually engaged in a conversation, not just the "how are you today" type. A very nice experience for the start of a Saturday. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Modesto, California

As I said in my other review, I never received good customer service from Washington Mutual. When they eventually turned into Chase, their customer service got even worse. I closed my Chase account last year after being a customer for more than 11 years, because I just couldn't take their unfriendly staff and ridiculous rules and fees any longer (I guess I should Yelp a review for Chase, shouldn't I?) I have been as happy at Wells Fargo as you could probably expect to be at any large bank. Amid the Occupy movement of 2011 when switching from big banks to credit unions seems to be the way to go, I'm still, for the time being, sticking with Wells Fargo, if not for the customer service, then because I'm not good with change, and until I experience something really bad with them, I'll probably stay where I'm at. I usually bank at the one downtown on 12th street now because it's a block from my office, but my experiences with that location, this location, and the Riverbank location have all been pleasant experiences. read more

Sierra is the nicest teller I have ever met. She is not judgemental on the way you look. Everytime I cash my check there and she is my teller, I am delighted with her service and friendly personality. Everyone else seems to be nice to. I give extra stars for her service. read more

It's a bank alright where they have your money to do their investments and the lines are usually pretty long, you get there before they open because you have to go to work and don't have time to do a 30 mins line and workers get in before 9:00 but you don't even get greeted by the door instead you get a nasty attitude and without saying good morning they tell you move aside we don't open until 9:00 and my answer is oh I know. What the heck!!! People get an education not only a degree!!! The manager specially has no formal education. What a sad thing!!! read more

If I could give zero stars I would ! The worst service I have ever gotten the manager never even called me back and he was supposed to be taking over my loan read more

I have had dealings with Wells Fargo for about 30 years and have no problems with them. I didn't have the great expierence that Kristin P. and Ryan had but then I don't go to the one on McHenry. I frequent the one on Dale Rd. and they are super friendly in there. They go out of there way to help me out when I ask them. Great Bank read more

The tellers here are ok, the female bankers are SO STUCK UP, especially the hispanic chubby one, unlike the staff at the Dale branch!

Worst customer service EVER!!! Waited 45 minutes in line and they couldn't help me with my transaction. The line had to be twenty people deep and had two tellers working and one actually closed his window. Stunned. Exactly why I would never have a Wells Fargo account again!!! read more

I have to say, this place was nice when I started with them. My wife and I went in to open up a checking and savings account and everything went alright, they did take a long time to see us even though the place was almost empty but no biggie right? My complaint is that they do not explain everything to you. I was mislead into signing up for overdraft protection. This is where they will transfer from savings to checking if you don't have enough in checking to cover your purchase. Supposedly to protect you from overdraft fees, yet my account has 9 transactions that say "OVERDRAFT TRANSFER FEE". That sure looks like an overdraft fee to me, what do you think wells fargo? I was never told about it costing money when I signed up. So I thought, cool...I can just let them pull from savings if my checking is low, I don't have to do it myself now. About a month later I see that I have been charged a fee of $12.50, 9 times, for transferring from my savings. I called to ask for a refund because I was never old about the fee, and they said they could only refund $20 of the $112 they stole from me. I asked to speak to a manager and was denied, he said well they're just going to tell you the same thing... I wonder if the girl who signed us up got a bonus for this. Make them explain everything and give you in writing that you will not be charged for things. They're website is not bad and the service is much better than some big banks, but they are still just another criminal bank stealing from us one fee at a time, just so they can post massive profit margins for their stock holders. read more

I've been sitting here in the lobby for twenty minutes and no one has acknowledged me. All I needed was a simple temporary debit card. Two bankers saw me but did not come to help me. No wonder Wells Fargo is tanking hard... read more

This is the only Wells Fargo that treats me like like a criminal and will never cash my checks ....hello I've banked with Wells Fargo for over 15years and never had any issues at any of your other locations but this one makes me never wAnt to bank with WF again I tried to cash my regular paycheck that I do every 1st 5th and 15th and the checks for $980 I asked for $400 and they can't do it ? Smh but the 5000 questions drilling me as if the checks fake is uncalled for ... Before you judge a person that's dressed professional with a clean back ground as if he was a criminal why don't you look into the persons bank account ....... Stay away from this wells read more

If you want the WORST customer service and if you want your money literally thrown at you (to the point it went on the ground) I highly suggest you go to the counter and ask for Amneh Ammar. I have never had such a bad experience with any bank let another a bank teller!!! Shame on you Wells Fargo employees. read more

I love this bank. The lady who opened my account (I forgot her name) was nice and helpful, she gave me tips on improving my credit and ways to keep it good. If you're looking for a bank you should definitely check them out. They are cheaper than other backs and offer many different account types. read more

I usually always have a good experience here, I have my own business so I am always at the bank making deposits and getting change... most tellers know me right away & we are friendly.... but I have to knock off stars and write this review because an incident occurred that has always bothered me. It was summertime- late afternoon on saturday and there was a young woman came in who was wearing some short shorts over a bathing suit and a t-shirt. She looked like she had just been swimming before she rushed over to the bank to do her deposit..... one of the tellers (who still works there even after my complaint) decides to slut shame the customer. He leans in talking about how her outfit is inappropriate and women wonder why men don't respect them, I guess he was looking for me to agree with him, but it really offended me... even if she was a stripper (or just a woman who did sleep around), obviously her money is good enough for them to do business with her, and all customers should be treated with respect and not trash talked based on what they are wearing! If you want to gossip about people, do it off the clock, not with other customers! I dress pretty conservative myself, but I don't think it's fair for a business to be judging customers like that and wish something had been done--- they could make a new policy -don't trash talk customers to other customers (which is usually the policy at every other business I've been to)... read more

Always slow. I used to go here for deposits from work...only for work...only the merchant line. I wouldnt get a personal account here unless you enjoy spending your time standing in line. read more

I have to give a shout out to Leann. My debit card was lost in the mail during a move. She immediately helped me with a checking deposit and directed me to a banker who gave me a temporary card until the regular debit card arrives. Thank you and keep up the service with a smile! read more