Had both new linoleum and wood flooring installed throughout our home. Stacey and his helper did a…read moresuburb job with the linoleum and even somehow got it done professionally under the water heater. They helped me with getting my appliances back in both the kitchen and laundry room with a half bath. Fantastic work! Two weeks later Josh and Amy installed all our wood floors both in the living room and dining room. Also helped me get two pieces of baseboards I was having trouble with and acted like it was no problem. They were very quiet and just did an absolutely beautiful job especially in the hallway bordering three rooms . They worked very well as a team and compl cleaned everything thing to perfection. I wasn't expecting them to move my heavy furniture back in place but they noticed I was on crutches and was just released from the emergency room and politely placed everything back in place for me . Truly both teams were fantastic and went above and beyond my expectations. Highly recommend them to anyone. Randy and Michelle. Nesbit MS

We just had carpet installed by Josh and his helper, Amy. They were extremely nice and professional…read moreand did an excellent job. Ryan was our salesperson and he was very attentive and easy to work with. Would highly recommend them. This is our third time to use this Tim Hogans location.

Definitely a nice clean safe location. This was an area where people are still being safe and…read moreaware of the FACT that Covid still exists. More mask wearing than not. The only place on our trip south where people were responsible for their own and others safety. It was so appreciated! Thx Home Depot for a safe respite from an ignorant norm.

Home Decor has the best furniture and flooring prices in the area. They also carry the big name…read morebrands at a fraction of the cost. I got the furniture for my new house here and saved a lot of money.

This was the worst experience I have ever had with a company of any kind! The installer was late,…read morebrought his dog to the job (and our dogs were not allowed to be there), he threw cigarette butt in my yard and driveway, he smelled like a day old drunk, and none of the corner round molding is nailed down! The store manager was just as much of a joke! We asked to speak to the owner over and over and never got to speak to them! Two days later we noticed a piece of the floor coming up, they sent a guy to fix it and now we get $100 bill for the fix! This place takes advantage of people and bully them!!! AWEFUL AWEFUL AWEFUL!

Absolutely horrible place. Installers showed up to my house smelling like they just smoked a blunt,…read moreinstalled my new flooring and it looked like a 5 yr old did the job. I called the shop and they came out and looked at it and agreed it was terrible and would replace it but that never happened. Cheap place with crappy installers. You might save a few bucks but i promise you that youll regret it later.

5/7/2019 Still waiting for my $1900.00 they took on 4/30/2019 without my signature!…read more I was going to do business with them but after being mislead and then over charged on my credit card before signing an agreement. I will never do business with Floor Depot as they want to argue and lie to your face. My suggesting is keep looking and run away fast! Never give them your credit card with out paper work first.... As for the response from Floor Depot it is just another way to cover up Jamie's LIES! She wants to say she was talking 18 months when we never talked about 18 months my wife and I was completely aware when we first talked with her at the store that Synchrony was 12 months same as cash. I also have a copy of email along with invoice and not one time did it show anything about 18 months. Jamie also got rude when speaking with my wife on the phone and that phone call was recorded. My wife hung up on her. LIARS, LIARS LIARS BEWARE OF FLOOR DEPOT SOUTHAVEN & JAMIE. I now have to file a complaint with Synchrony for charging my card and I will also be filling a complaint with the Better Business Bureau as my card was charged with out my signature. Synchrony is saying it could take up to 60 days for it to be resolved. As of 5/06/2019 still waiting for my refund had to file complaint with BBB and Credit card company. Today is 5/7/2019 Floor Depot still has not issued my $1900.00 refund they charge to my credit card on 4/30/2019. I FIRED THEM BEFORE ANY PAPER WORK WAS SIGNED!

This was my second time doing business with this company and definitely my worst and last…read more Price increased on installation day despite showing flooring the day of consultation (I have video of it being shown) and the day the floor was dropped off for acclamation. Initial conversations resulted in me being told nothing would change, that I could either pay it or leave the job undone despite having requested a complete cost post showing floors and requesting carpet removal, additional warranties, labor and cost for extra paddings be included in quote. The Mgr, Jamie Osborne, is very unprofessional and called my phone after refusing to allow return of product due to dissatisfaction with service/unsuspected fees and began to yell at me and call me a liar. When I asked for the owners contact info she initially refused, though she would later provide an fake email address and tell me "he'll just end up yelling at you too". It was her calling back and playing on my phone that was the cherry on top. I would not recommend this place to my worst enemy.

Todd and his team did an excellent job with 5 of our rugs just before we moved out of our home…read more They were returned to us professionally wrapped and ready to ship across the country. Todd had sent us pictures of the final results since we wouldn't be able to view them for a couple weeks. They came out looking brand new despite some rough treatment by the movers. Would absolutely recommend.

They did a great inspection; it was the best one we received & the most complete one.read more

I spent 3 months looking for the perfect flooring (waterproof laminate, stone look) and finally…read morefound it. We are in the middle of new house construction. When I ordered this the first week of November 2021, I wasn't too worried that it said "backordered 4-6 weeks, because we weren't in a hurry for it. As time went on, I had not heard anything, nor had the status changed on my online profile. I finally called mid-January. They said it should be shipping from the vendor on January 24. Still, not in a huge hurry for it, because building a house is slow, obviously. Jan. 24, nothing. I called back. They said it was definitely coming from the vendor to the warehouse on Feb. 5. Well, it actually came on Feb. 1, so I was super excited. I ordered 19 boxes of flooring, and two boxes of thresholds. Only 17 boxes were delivered and no thresholds. I call the warehouse in Horn Lake and the manager Chandler told me the thresholds had been shipped via FedEx (because they didn't trust the shipping company to deliver them...) and he would contact the delivery company (that we've already established we don't trust...)that day to get the rest of the floor to me. Well, then the roads iced over the next few days, so the delivery company couldn't get it out, until Monday, Feb. 7. Floor delivered, just fine. Still no thresholds. I waited a day, and called Wednesday, Feb. 9. The lady manager said my thresholds would be shipping out Thursday, Feb. 10 via FedEx. I told her Chandler told me they had already been shipped out a week ago! I have no idea what is going on up there, but this store is a JOKE! I asked to speak to Chandler when I called on Wednesday, and of course he wasn't working. I told her (I forgot to ask her name), she better let Chandler know I do NOT appreciate being lied to and if these thresholds didn't arrive by Thursday afternoon, I was driving to Horn Lake, they would be refunding the $300 I paid for delivery fees, and I would be leaving with my thresholds. As of 10:30 am Thursday, Feb. 10...still no thresholds. However, I do have a tracking number now. This is the biggest mess I've ever seen! I will never do business with them again! I understand things are crazy and pretty much everything is backordered, and I believe I was more than patient with this bunch of incompetents... but I will not stand being lied to! Oh and @R+L Carriers, if you happen to read this, they told me they don't trust y'all for shipping...just an FYI.

Went in the store today to look for some flooring. Employee came up to help us but left us when…read moreanother customer came in, stayed with that customer and fulfilled his ordered. Please keep in mind 15 minutes later we are still waiting. Another customer comes end she proceeds to fulfill his order. What ever happened to customer service, I guess you are not considered with obtaining new customers. I really wish I could give this place a zero. Please work on your customer service skills.