Sully has been super helpful in settling my husband's estate. He is available when I call usually, if not he gets back to me very quickly after I left the message! read more

Mr. Michael Steirer, Ms. Chelsie Baer, Ms. Sara Suissa, and Mr. Sully Callahan, Buckle up cause this is going to be a long one. But I promise you it will be worth it if you care about your clients or you're planning on buying a house and you don't know who to use for your closing company. I'm going give you names names of people you want to stay far far away from. I want express my EXTREME disappointment and frustration regarding the egregious mishandling of my recent closing process. The level of negligence, miscommunication, and outright refusal to take responsibility displayed by your team has been nothing short of appalling. Three hours before our scheduled closing, the listing agent and I were abruptly informed of a title issue that required delaying the closing. Initially, we were assured that this would be resolved the same day--an entirely unrealistic claim given the complexity of title issues. Now, over 40 days past closing, I find myself reflecting on an experience defined by incompetence, misinformation, and unprofessionalism at every level. From the start, both the listing agent and I had to fight tooth and nail to get answers, encountering resistance and apathy from all sides. Your VP of Purchase Closing Operations, Ms. Baer, in particular, exhibited an alarming lack of knowledge and an unwillingness to take initiative. When we pressed for clarity on VA turnaround times--typically a 10-day process--she dismissively insisted there was "nothing she could do." That statement was false. We presented clear evidence from the VA's own appraiser's handbook, only to be met with denial and condescension. It took two weeks of relentless follow-ups just to get her to call the VA, which immediately revealed that the appraisal was delayed due to prior missteps from the neighbors original loan officer. Throughout this ordeal, both the buyer's and seller's closing teams failed to take ownership of their responsibilities. I personally reached out to the seller's attorney in a calm and professional manner, only to be screamed at for two minutes by Attorney Sully--an appalling display of unprofessional behavior. When we realized Priority was completely disengaged and refusing to do their job, the listing agent and I took matters into our own hands. We tracked down the appraiser, contacted the VA, and--thanks to a dedicated VA representative named Ralph--finally made progress despite your company's negligence. Priority told the listing agent and I that they had been reaching out to the VA all day and had sent emails. The listing agent and I called the VA within the first phone call, we reached someone and he was able to answer all our questions , get the appraisal number that we needed and had been waiting for for a whole week, and we were able to get the appraisal set up. Priority had been telling us for an entire week that we had to wait. Why did we have to wait when we were able to get all the information within the first phone call? To make matters worse, Ms. Baer falsely claimed to be the highest authority at Priority. When I researched and located Mr. Steirer, his response to my concerns was shockingly dismissive and rude. Rather than acknowledging your company's failures, taking accountability, or offering solutions, he responded with condescension--essentially telling us to "sit down and be quiet" or take our file elsewhere. This level of disrespect is unacceptable from any business, let alone one handling major financial transactions. At every stage of this process, Priority failed to act with integrity, competence, or professionalism. The fact that this closing ultimately succeeded is not due to your efforts--it is only because of the persistence of the listing agent and myself. For these reasons, I would strongly caution anyone against working with Priority or the individuals named in this letter. Your company demonstrated a complete disregard for your clients, their time, and their financial well-being. You have not only lost my trust, but you have also damaged your reputation within the industry. I expect a formal acknowledgment of this complaint and a detailed explanation of the steps you will take to ensure that no other clients experience the same level of neglect and incompetence that I did. read more

I have been a REALTOR® for 16 years. I have used Sully Callahan for numerous home buyer and home seller clients. Sully is detailed oriented with a complete understanding of the real estate closing process. All of my clients' closings have been on time and recorded in the courts correctly. My clients have always had good things to say about Sully Callahan and the way their real estate transactions were handled. read more

F. Sullivan Callahan - Lawyers Near Me - Norfolk, Virginia

He responded immediately, was very professional and straight to the point. He referred me to another lawyer better suited to handle the transaction. I would absolutely call him again. read more

Misspelled my name on the deed to my house. I sent them the original, which they lost or didn't get. It took over 6 months to get this corrected. They kept telling me it wasn't a big deal. I started receiving tax information from the state department with my name also misspelled. I had to stay on top of them because they would not return my calls for weeks. In the end, I had to gift the house to myself with my correct name. I had to go to a notary and pay out of pocket. Would not recommend this firm, this was clearly their mistake because I filled out my paperwork correctly and they had a copy of my driver's license. Someone decided not to do their job and then tried to just push me aside. They made me feel like a nuisance for trying to get them to correctly perform the service they were paid to do. read more